The Customer service page of the site is quite exhaustive in that it offers all that a customer requires to know about his pets in regard to caring for them and about the different services he may need in relation to buying new pets of different breeds and varieties. The page has been named “Customer Service Help Desk”, and the term in itself shows a sense of belongingness on the part of the website owners that they genuinely care for the customer in providing answers to all questions and problems that may be encountered while arranging or thinking of the several jobs that are encountered in relation to pets.
An animal lover may wish to buy a horse or a rare breed of dog, and this site has all answers that will truly provide the searcher a wide variety of choices to accomplish this task. The page defines its shipping policy along with rates for every kind of delivery whether it is within or outside the country and informs abot a wide variety of order options ranging from ordering online to payment methods and sending gift certificates on behalf of a customer.
The payment options are very convenient and there is provision to return what one buys from the site, if not satisfied, thereby indicating a transparent system, which will surely build confidence amongst customers, and hence enlarge its customer base.
The page takes care of the pharmacy need for the pets and has the facility of ordering online from the list of an extensive list of pharmacy products, thereby building trust amongst customers about the site being well equipped to meet all exigencies to facilitate proper care of pets. The page also provides all information in detail that pertains to its featured services such as catalogue requests, gift certificates and monogramming. The page does not ignore in providing exhaustive information about Dr. Fostersmith as a company that is specialized in all matters pertaining to pets and domestic animals and is virtually a one stop shop for catering to the needs of animal lovers.
In contrast to the above site it is observed that is a site that is more explicit in making very clear in the home page itself the services it offers for pet lovers and provides services for pets such as dogs, cats, birds, fish, reptiles and small birds. The website has an answer to the minutest details of services required for each of the different pets ranging from apparels, health care, kennels for dogs, bird houses for birds, aquariums for fish and habitat décor for reptiles.
This list is very exhaustive and takes care of the minutest details of requirements for different pets. The site virtually provides a training program for pet lovers on the intricacies of pet care and how to handle pets and pamper them as the need may arise. The site has a constantly changing banner placed significantly on the home page that demonstrates in brief the care techniques for pets as also the sale of products pertaining to different varieties of food and accessories.
Customer care is high on this site as it has a question and answer header that provides instant answers to health problems of one’s pets, hence one can solve minor health issues of pets from the site itself. The site also provides several discounts on different pet products that are prominently displayed on the home page, which is a sure way to attract customers. All services pertaining to pets have been earmarked as “petsmart services” such as petshotel, doggieday camp, grooming, training, adoptions and charities. There is also a pet resource center that caters to the requirement of pampered pets. Over all the site is smart by way of meeting its objectives of wooing the customer in a market that is quite competitive.
A site that caters to the needs of only dogs and cats but appears to be very well equipped in providing all services and supplies mainly for dogs. Most of the site is dominated with dog matters and gives information about varieties of medications accessories and health related issues for them. the site is a platform for bloggers concerned about the welfare of their pets and makes it convenient for pet lovers to discuss varied issues and to find solutions to unresolved problems that would other wise require intervention of a vet.
Regular features related to different problems of attitude amongst pets are also a part of the site, which surely enhances one’s knowledge about peculiar issues of dogs and cats. An added feature is the petcyclopedia which provides exhaustive information about the uncommon queries related to dogs and cats. Additionally there are tips on diet and nutrition for the pets as also training and behavior techniques to make it convenient for pet lovers to handle their dogs and cats. Indeed the site has almost all ingredients required to pamper the pets and reward them for being, as has been rightly said, “.man’s best friend”.