Introduction
The flight assistants are the persons who are employed by various airlines in order to do several jobs on the aircraft and to make sure that there is safety in the aircraft. They also make sure that the passengers are comfortable and they aboard the flight for commercial purposes. The main role of attendants is more directly in contact with the passengers because it is more in the restricted quarters and constantly travels times are shorter on the aircrafts.
Their job gyrates around the passengers’ wellbeing to a very greater coverage as matched up to the other forms of haulage (Mathis, 2007). Their role is not confined to the services of the customer’s services; it is mostly involving and also ensuring that the passengers get the pleasure of travelling. The assistant administrator searches for implementable arrangements for the flight, the available accommodations and the rental transportation (Mathis, 2007).
Job Analysis and Description
The flight assistant usually coordinates and supervises the functions related to the cargo that are in the flights. This also includes the supervision and also the inspection of the ULD operations and also the weighing of the cargo before it is loaded to the aircraft of the company. The assistants also prepare and give out the appropriate load plan, the weight and the balancing of the documents in the air craft.
The assistants also make sure that the revenue cargo that is loaded on the aircraft of the company under their authority is inspected properly, packed, weighed and labeled, and also ensures that the cargo is loaded, given out and also restrained on the company’s aircraft as per the polices and also the procedures of that company. This should also be inclusive of the regulations of the government that are applicable. This enhances the safety of the flight, the safety of the cargo, the equipment and the people who are working on the aircraft.
The flight assistant also makes sure that the required loading equipment and the ULD are on the aircraft, and the all the equipment are inspected in a proper manner, stowed and also inventoried. They give reports on the damaged, the lost and the destroyed owned and the leased ULDs of the company as required by the company (Mathis, 2007).
The assistant also directs and makes supervision on all the labor groups on contract who are assigned to load, handle and also offload the aircrafts that are assigned to them. They also train and give instructions to the labor groups to ensure safety in the handling of the equipment of the company and the cargo as per the requirement and the rules and the procedures of the company. This is done to make sure that there are no damages in the aircraft or any injury to the persons working on the aircraft.
The assistant also prepares, gives out and makes verification on the accuracy of the cargo and also the government documentation required to accompany the aircraft and also any cargo that is assigned to them. They make sure that all the plans of the flight, the information of the weather and any other operation of the flight that are related to the documentation that is available and collected for the crews of the flight on the operation.
They fly with the flight as on the onboard loadmaster and they perform all the duties that are issued by the pilot in the command. They make co ordinations with all the contract aircraft and the organizations that handle the cargo, the caterers, fueling, the airport authorities and the government agencies that are associated with the flight when the flight operations of the company or the personnel in the station are not present to attend the tasks.
They ensure that the deliveries of the catering to the aircrafts that are assigned to them are filled correctly and they have been stocked with enough dry supplies and they also make sure that all the baggage of the crew are stowed properly and also secured before the flight departs. The assistants perform simple duties of the housekeeping while on the flight and they also make sure that the trash and the old debris is not in the aircraft and also they ensure that any other task that is needed to keep the plane neat is attended to.
Job Evaluation
The job evaluation involves the methods of testing the performance of the employees. It usually involves the traits and the tasks outcome. The individuality of the workforce is tested according to their characters like the handiness and the abilities that the individual has and also the person’s attitudes and personality. The traits are always simple to put into the test once the employer is in apposition to study the employees’ personality, though the traits cannot be directly be compared to the performance of the individual.
The behavior of the employee is also evaluated; this is done to ensure that the organization is secured from the public interference for the purpose of the job satisfaction. In a case of this type the behavior of the individual that is so much desirable is put into the test and rewarded to improve on the attitude of the person. The tasks outcome is also put into the test; this is done to make sure that the most suitable performance is realized. The organization should put clear and also goals that are measurable to ensure that they are able to evaluate the performance of the workers.
Evaluation of the job performance is commonly conducted by the immediate supervisors who are in a position to supervise the work that is being presented by the employee. The evaluation should be used to motivate the employee and also help to promote the job performance. The assistants make sure that the given program is sound, properly executed, and all the systems are ready and well placed for the requirements of the aircraft. This is inclusive of the tests and also the strategies that that monitor the assessment of the people who make the decisions.
The performance of the aircraft engineering staff is to give the technical performance of the operations of the flight as the main backup and the assistant of the operations of the flight for the aim of giving support to the performance of the software by the method of the database program and the training of the crew and the operational subordinate staff.
They monitor the analysis of the performance of the route that is used in the system of the air path planning of the flight. They design and engineer the runway and clear the landing obstacles. They control the management of the flight computer database. The technical analysis and the reporting staff provide the performance of the aircraft with the data and the analysis of the operation of the staff. They prepare the reports that support the acquisition of the operational data that is required to make sure that the compliance and also optimize the efficiency of the aircraft.
The administration staff that deals with the documentation and the navigation data acts as the main assistant of the operations of the flight. The assistants coordinate the distribution of the navigation of the revised data base to the aircrafts when they are due. The Quality Assurance usually completes the verification of the data in the application of the software performance and the maintenance of the status of the currency.
Job evaluation usually aims at focusing on the future of the organization; it also focuses on the past and also the present performance. Evaluation usually gives methods for assessing the organization’s achievement which involves creating a good relationship and also incorporating all the possible principles and also the strategies that gives courage to the individuals.
Recruitment: Process and Predictors
The recruitment and the process of selection must be fore planned, put into the implementation, and correctly evaluate in order to make sure that the every employee who has the power is given opportunities that are equal so as to enable the person have competition on the given position.
The flights helpers are expected to be competent and also proficient. A qualification that is obtained from high school or its comparable is considered as the least criterion but the most considered workforce are the once who have acquired the degrees from aviation colleges. Experience is an added advantage; this is because the attendants have to be in a position to comfortably interact with people of different kinds.
The most desirable areas include persons who are disciplined in the areas of communication, travel and tourism and in the field of psychology. The people who are employed must have profitably completed the necessities like the evacuation, the methods of the fire fighting, the medical emergences, and various processes of the security that is implemented by the FAA.
The persons must also be licensed to attend a variety of the aircrafts in spite of the hauler. The airlines opt to take into service tactful and also balanced quick-witted persons who can converse clearly and intermingle unreservedly with strangers.
The procedure of the selection should be inclusive of the directed methods so as to put into the analysis the requirement and also aim of the process of the given position, the organizational culture, and finally to make selections and also hire the very best personnel.
Recruitment should be aimed at the purpose of selecting the most qualified personnel, who are also compatible to the environment and the culture of the organization. Recruitment outlines the guidelines and also the recommended policies and practices in the process of the recruitment in order to get suitable applicants. The employers should decide on the number of the vacancies that are available, the time when the recruitment should take place an also the profile that is apt for the interested applicants.
The information that is given to the applicants should be patent on the requirement needed for the health, the vision and also the hearing. Potential candidates must be encouraged to satisfy the department that the applicant meets the requirements and have also enclosed their certificates together with the application. Most of the works that are done on the aircraft requires specific levels of education, and also the recommended learning abilities. In this case there is a minimum requirement in the education level and must be clearly stated as a main requirement in order to be employed as a flight attendant in any company.
Self selection has been a powerful method to that enables the employer to get the most apt applicants. This should be enhanced by issuing the relevant and clear information concerning the needed requirement in the selection and also the training of the controllers of the air crafts.
Performance Appraisal: Process and Criteria
Appraisal is a process that is used in the assessment of the performance of an employee and also the employer this is conducted to make sure that the performance of the organization is improved. It is conducted to make sure that both the employer and the employee are working towards a common goal (Torrington, 2005).
It helps in the realization of the success or the failures of the employee. It is conducted to ensure that there is a career development. This process helps in obtaining, and recording of the information about the importance of the employee in the improvement of the job performance.
Appraisal is the method of that the technicians are made aware of how the individual performance is compared against the development of the standards of the performance that usually result to the final performance by the end of the appraisal period (Torrington, 2005).
In review the recital of the employee’s post is weighed up. It is a leading and supervising the progression of the line of business. It is a way of getting hold of, putting into the scrutiny, and also copying some information about the relative significance of a affiliate of staff to the business.
The main purposes of the appraisals are aimed at providing the employees with feedback related to their performance. It helps in the identification of the needs of the trainees and the document t of the criteria that is used to give rewards to the organization. It usually forms the basis of the decisions of the personnel, the increments of the salaries, the measures that are related to the discipline and also the discussions on the promotions (Torrington, 2005).
While selecting the system of the appraisal, the human resource managers should put into consideration of the needs of the organization for the purpose of the appraisals on the performance. The process of the coaching on the performance should be effective in order to avoid the collapsing of the appraisal interviews.
Appraisals enhance all the aspects of communication and also the evaluation of the supervisor and also the employees. It identifies ways of improving the employees in order to succeed in life. They help in the realization of the requirements and also the plans that are put in place by the individual.
Appraisals help in the recognition of records that are more stable and also permanent for the history of the work of the employee (Waldrop, 2008). It usually serves as a method of deciding on the salaries and includes the aims of meeting the development of the career of the employee.
The employer should inform the employees about the materials that they are required to give in order to discuss the methods that are involving the position of the employee. The person who is employed should give the required materials to the supervisor by the dates that they are needed.
The employer should put into writing the reviews that are based on the discussions that are made between the employer and the employee in the course of the working period whether it is on the permanent or the contract basis (Waldrop, 2008).
Conclusion
After going through and finishing the preliminary schooling, the air travel helpers are usually given to some people who have been on the areas of their own airline’s bases. The newly employed flight attendants mostly are placed on the set aside positions and are positioned in either the staff flights that are extra or either to fill in for the members of the crew that are not feeling well, or are leaves, others who have gone for vacation, or are rerouted.
At the times when the older employees are absent or if they are off duty, the set aside flight attendants have to be on hand in order to report on behalf of the flights assistant who are out on short notice. They are usually set aside and remain on keep back for about one year. This is common in all the cities, in some of the cities, it sometimes take a duration of about 5 up to one decade or at times longer this is done in order to make advances from the set aside status (Waldrop, 2008).
The Flight assistants are who no longer on the set aside offer on the monthly basis for the customary assignments, this is because the assignments are mostly based on the seniority of the staff that is usually on the best attendants who have acquired good experience, and usually have their option of the assignments. Headway always takes long in the contemporary times than it was existing in the past; this is because the experienced flight assistants are mostly remaining in the career for a longer time than they used to do in the past.
Some of the flight helpers have been promoted to be the superintendent, who usually move from the senior or the leading flight attendant, they also find the flight attendant, also to the flight helper supervisor, and then on to pedestal executive, and lastly to the administrator or the vice president of the in retreat operations. At times they may also take some more additional tasks, for example the enlisting, giving instructions, and also raising the products of the in-flight. Their personal experience at times may meet the requirements that are needed for the abundant airline-related jobs that usually involve the direct contact with the community, such as the hesitation of the voucher representative or the communal relations consultants.
The Flight assistants who are not willing to travel and this mostly for the various reasons may at times be transferred to a rank as an organizational assistant. With supplementary education, some of the flight assistant may make decisions on how to transfer to some other fields in the department of the airline where they do some work, like the jeopardy of the administration or the human resources. The flight assistants have to be flexible and must be willing to be reposition to various units in the same institute. The flight assistants are very useful and they should be responsible because the deal with people of various races and origins.
References
- Mathis, R. L.(2007). Human resource management. New York, N.Y: South Western Pub.
- Torrington, D. (2005). Human Resource Management. New York, N.Y: Prentice Hall.
- Waldrop, S. A. (2008). Everything Human Resource Management Book. New York, N.Y: Adams Media.