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Hospital Staff Support, Education, and Training Essay

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Updated: Jul 4th, 2020

In order to guarantee the effective implementation and the use of the Clinical Information System (CIS) and its integration with Electronic Health Records (EHR), the clinical staff needs to be appropriately trained and supported on the on-going base. The purpose of providing the education and training for the current and new staff is the development and improvement of their skills in working with the CIS and EHR. The plan for the staff support, education, and training are organized with the focus on the pre-implementation, implementation, and post-implementation stages (Haux, Winter, Ammenwerth, & Brigl, 2013, p. 12; Lu, Hsiao, & Chen, 2012). Table 1 represents the plan to be implemented in the context of the project.

Table 1
Plan for Staff Support, Education, and Training
Goal Task Employees to be Address Persons Responsible for Completing Tasks Method and Tools Resources Budget Stage
Staff Education Educate on the use of CIS
Conduct tests and assessments
Super Users Meaningful Use Leaders
Super Users Manager
Presentation
Lecture
PowerPoint Presentation
Assessments
$400 (8 hours) Pre-implementation of CIS
Staff Training Train to use hardware (EHR) and software (CIS) Super Users Trainers
Consultants
Seminar Workshop Instructor guides
User Manual
$550 (12 hours) Pre-implementation of CIS
Staff Support Communicate the change, motivate Nurses and Physicians Nurse Manager
Physician Manager
Consultation Guidelines $100 (4 hours) Implementation
Staff Education Educate on the use of CIS
Conduct tests and assessments
Nurses and Physicians Meaningful Use Leaders Presentation
Lecture
PowerPoint Presentation
Assessments
$800 (16 hours) Implementation
Staff Training Train to use hardware (EHR) and software (CIS) Nurses and Physicians Trainers
Consultants
Seminar Workshop Instructor guides
User Manual
$1100 (24 hours) Implementation
Staff Support Provide the daily informational support to the current and new staff Nurses and Physicians Super Users
Consultants
Consultation Workbooks $200 (monthly) Post-Implementation
Staff Training Provide operational training on updates Nurses and Physicians Trainers
Consultants
Seminar Workshop Instructor guides
User Manual
$300 (monthly) Post-Implementation

At the pre-implementation stage, Meaningful Use Leaders and Super Users Manager are responsible for educating Super Users among the nursing and physician staff regarding the advantages and particular features of working with the CIS. They expect to use PowerPoint Presentations to visualize the information and assessments to test the understanding (Ball, Weaver, & Kiel, 2013). Trainers and Consultants are responsible for the actual training of Super Users at this stage while utilizing the prepared guides and manuals.

During the implementation stage, the focus is shifted to supporting, educating, and training the nursing and physician staff. The support means the effective communication of the project objectives to motivate the personnel to adopt changes. Nurse Manager and Physician Manager are responsible for communicating with the employees, using guidelines. Meaningful Use Leaders are responsible for educating the staff. The training is provided by Trainers and Consultants.

At the post-implementation stage, the daily support is provided to the staff, and Super Users and Consultants are responsible for performing this task in order to guarantee that all employees feel comfortable while working with the CIS (Courtemanche et al., 2014). If it is necessary to provide the training regarding updates, Trainers and Consultants permanently working in an organization are responsible for this task.

The budget is planned with the focus on resources needed to pay for the trainers and managers’ work per hour and resources needed to pay for the preparation of manuals, conducting seminars, and using technologies (Blum, 2013, p. 54; Li et al., 2014). For the post-implementation training, the budget is set with the focus on monthly expenses for supporting the staff.

The method used for providing staff support, education, and training are based on the tasks set by managers. Support for the staff is provided in the form of consultations. Explanation of the CIS principles is realized with the help of lectures and presentations followed by assessments. Training is effectively realized when employees discuss the practical aspects of participating seminars and develop their computer skills during workshops.

References

Ball, M., Weaver, C., & Kiel, J. (2013). Healthcare information management systems: Cases, strategies, and solutions. New York, NY: Springer.

Blum, B. I. (2013). Clinical information systems. New York, NY: Springer.

Courtemanche, A., Sheldon, J., Sherman, J., Schroeder, S., Bell, A., & House, R. (2014). Assessing the effects of a staff training package on the treatment integrity of intervention for self-injurious behavior. Journal of Developmental and Physical Disabilities, 26(4), 371-389.

Haux, R., Winter, A., Ammenwerth, E., & Brigl, B. (2013). Strategic information management in hospitals: An introduction to hospital information systems. New York, NY: Springer.

Li, C. M., Li, R., Ashley, C. G., Smiley, J. M., Cohen, J. H., & Dee, D. L. (2014). Associations of hospital staff training and policies with early breastfeeding practices. Journal of Human Lactation, 30(1), 88-96.

Lu, C. H., Hsiao, J. L., & Chen, R. F. (2012). Factors determining nurse acceptance of hospital information systems. Computers Informatics Nursing, 30(5), 257-264.

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