Information Technology in the 21st century has become a business pillar and it is quite evident that most businesses cannot do without information technology solutions. It is therefore important for the executive management to invest heavily in the Information technology infrastructure (Cowan, 89). This means that the IT governance needs to be reconsidered in terms of how the infrastructure can assist the business processes to be executed in a manner that will put the business on a competitive edge. According to Cowan, the challenge is how the correlation of business metrics can be automated with IT metrics to support and improve the online buying experience by customers. One of the reasons for accomplishing this is to harmonize what information technology can do and business income and expenses. If the business can invest in its infrastructure the result is reduced cost of doing the business and hence increased profits. The other reason is to evade unnecessary infrastructure outlay by building or developing one that will enable future growth or scalability in the future (Cowan, 66). For example, some technologies do not support future scalability. One should also be updated with current technologies to avoid the implementation of outdated technologies. Provision of more consistent service delivery by existing applications to customers is also another reason because if a system does not embarrass users and also does not take ages to do transactions, it will be considered to be of help to that business. The last reason is the creation of a healthy association between the iStore business line and the whole Information technology stakeholders (Cowan, 56). This enables collaboration between the business processes and also the capability of the infrastructure that has been tailored to assist in the day-to-day operations of that business.
References
Cowan Anthony, Mastering IT and business metrics. E-Week: New York Press. New York. 2006.