Introduction
Merging can contribute to practical achievements of goals and can help to reach better results. Catholic Health Initiative merge with CommonSpirit Health System may lead to more effective performance across states that may result in the delivery of high-quality care. An understanding of the value proposition, implementation of the project that provides follow-up services, and appropriate training can contribute to the improvement of services.
Customer Perspective
The primary market customer is patients, as the merger between Catholic Health Initiative and CommonSpirit Health is supposed to make the delivery of health care services more accessible and widespread (Ellison, 2019). An extension of the partnership can provide more opportunities for the hospital’s growth and improvements as it allows reconsidering the existing policies and contributes to the creation of new ones.
The value proposition is the delivery of quality healthcare services, which is beneficial for patients. The improvement of integrated systems such as the management of the medical staff and current hospital leadership leads to a better hospital’s performance. Such growth impacts patients as they receive better services and conditions.
The expansion will attract new patients as the care will be provided to them in different locations. A personal relationship is important as new customers will evaluate the healthcare services based on communication with medical staff. CommonSpirit Health aims to advocate for the poor and vulnerable and supports the healing process both inside the hospital and in the community. The community covers hospitals and care centers in 21 states and delivers high-quality clinical assistance.
Business Process
The project that the hospital executes is the transfer of the expertise of national health systems to neighborhoods across the country. The purpose of the project is to provide accessible and appropriate care for various services in neighborhood areas in different states. An important part that requires consideration is the post-sales area, as it is poorly executed in most health care delivery organizations.
It is crucial to implement follow-up services that should focus on chronic patients that may require further assistance to provide an effective post-service system. Such service should include inquiries regarding the patient’s diet, medication intake, and visits that will give a better understanding of the quality of treatment and will detect areas that may require improvement. Also, such a service may present opportunities for further growth and knowledge of the innovations that need to be implemented in the future.
The external operation metric regarding value purchasing can create more effective ways of physician’s compensation that will lead to higher satisfaction of the staff. A merit-Based Incentive Payment System (MIPS) can be a useful tool (McLaughlin & Olson, 2017). However, the hospital should implement a way to link physicians to the named metrics.
Learning/Growing
The learning and growth perspective includes a motivational system for employees, which aims to improve the performance of the staff, which leads to the success of the organization. Considering that the community is spread across various states, it is essential to create a system of training that will be able to provide high-quality knowledge to all healthcare specialists. As different collectives may run into various issues considering locations, the training should focus on the aspect that is the most relevant for the specific location.
Due to the high level of stress that employees face, it is important to develop approaches for preventing burnout. Govindarajan (2018) states that eliminating systematic conflicts and detecting potential deficiencies in knowledge among employees is one of the most effective ways to avoid burnout. Such an approach can also help to build trust among employees that will contribute to long-term relationships in the organization.
Closing
Therefore, an organization should focus on three main perspectives that include customer satisfaction, business process, and growth. The implementation of these processes can result in the improvement of an overall performance, which will contribute to making a nationwide impact. Hence, such improvement will help to deliver high-quality care for patients with a low income.
References
Ellison, A. (2019). Dignity Health, CHI merge into $29B system. Web.
Govindarajan, R. (2018). An organizational improvement model for preventing burnout of healthcare employees. Scientific Research Publishing. Web.
McLaughlin, D. B., & Olson, J. R. (2017). Healthcare operations management (3rd ed.). Chicago, IL: Health Administration Press.