Case Summary
The case study shows how Diane and Rudy Conrad have managed to establish a successful lodge. The small lodge serves breakfast to different clients. The Grizzley Bear Lodge has a small number of workers. The lodge provides personalized breakfast especially to individuals with special dietary needs. The lodge has become profitable. The partners are therefore focusing on the best strategies to expand the business.
They want to purchase new properties. The move will ensure the business increases its rooms from 15 to 35. New employees will also be hired to support the lodge’s goals (Bateman & Snell, 2015). The partners also want to collaborate with different businesses in order to offer guided hiking, rafting, and horseback riding trips. The current situation shows clearly that the employees are ready to support the targeted expansion process.
The Underlying Issue
Diane and Rudy Conrad are currently making good profits from the lodge. The current positive performance is encouraging the partners to expand their business by acquiring new properties, hiring more workers, and collaborating with different entrepreneurs.
Examining the Issue Using Management Principles and Theories
The current situation has emerged due to the use of the best business practices. The partners are always involved in every decision-making process. The partners empower and collaborate with their workers in order to address the needs of different clients. Proper organizational leadership is evident in this small business. The business owners guide their followers in order to promote the best practices.
The owners have always promoted the best operational strategies. The leaders also use the best strategies to ensure every customer is satisfied. The partners empower their employees using the best strategies. They embrace powerful values such as teamwork, collaboration, and problem-solving (Bateman & Snell, 2015).
These approaches have improved the loyalty of different employees. The small business has developed powerful values. Change is also embraced in order to achieve new business potentials. Every employee is guided by the targeted goals. The leaders embrace the power of motivation to ensure every follower is satisfied (Bateman & Snell, 2015).
This situation explains why the partners are willing to expand their business. Diane and Rudy will be required to identify the right partners and properties in order to achieve the best goals. The small business must recruit and employ the best candidates who can support its mission.
This approach should be done effectively in order to achieve the best results. The targeted business partners should also be ready to support the needs of different clients (Bateman & Snell, 2015). The partners believe strongly that the targeted services will satisfy more customers. Such practices will eventually make the lodge successful.
Recommendations to Resolve the Underlying Issue
Bateman and Snell (2015) believe that organizational changes should be undertaken frequently in order to achieve new goals and address every existing problem. The two partners are planning to implement new changes that will expand the business and eventually make it profitable.
They also want to hire more employees in order to support the needs of the targeted customers. That being the case, the partners should employ competent people who are ready to support the business’ goals. The newly-recruited employees should also be informed about the major values embraced in the business.
For instance, the workers will be encouraged to cooperate and interact with one another. They should also be informed about the benefits of teamwork. The “leaders should encourage their followers to exchange knowledge and information” (Bateman & Snell, 2015, p. 182). Such practices will support every organizational goal.
Diane and Rudy Conrad are also planning to increase the number of services availed to different customers. The business will partner with different firms in order to achieve the targeted goals. New packages for various holidays will also be introduced. That being the case, powerful organizational development (OD) strategies will be required in order to achieve the best goals.
Such OD processes will ensure the business reinforces new processes that can result in effectiveness. Strategic interventions should also be used to ensure the businesses merge effectively. The interventions will ensure the proposed changes and alliances are implemented in a professional manner.
The two leaders should be involved throughout the process (Bateman & Snell, 2015). A competent HR manager should be hired to address various conflicts that might arise after implementing the proposed changes. The HR manager should also use the best strategies to attract and employ the right individuals. The employees will also be encouraged to be part of every decision-making process.
Diane and Rudy Conrad will be required to manage change effectively. For instance, shared leadership will be vital towards supporting the proposed change. The leaders should collaborate with the targeted business partners (Bateman & Snell, 2015). The businesses will be required to motivate their workers.
Such employees will eventually respond to the proposed changes in a positive manner. Lewin’s Change Management model should also be used to implement every proposed change. The targeted workers will be informed about the benefits of every new business goal. The individuals will embrace the best strategies and eventually deliver quality services to more customers.
Reference
Bateman, T., & Snell, S. (2015). Management: Leading and Collaborating in a Competitive World. New York, NY: McGraw-Hill Education.