Terms and conditions
Welcome to IvyPanda.com, operated by . By using the website IvyPanda.com, you agree to the following Terms and Conditions, other requirements (such as the Honor code), and all applicable regulations and laws. You are responsible for any appropriate local law compliance and regulatory compliance.
In the case that you do not agree with any of these rules, statements, or limitations you are prohibited from accessing or using this website.
These Terms and Conditions become mandatory for the User from the moment of site access and are valid for an indefinite period.
In the case that one or more of the conditions stated here become unenforceable or invalid for any reason, the validity and applicability of the remaining provisions will not be affected. All of the policies, rules, and requirements under these Terms & Conditions apply to the parts of our website identified below in the ‘Definitions’ section, under the term “Website“.
“Website”, “Platform” refer to IvyPanda.com and all of its internal pages (e.g. com/page).
“Services” and “Products” refer to various types of academic guides, academic samples, grammar guides, homework help, and related product features on IvyPanda.com.
“Terms & Conditions”, “Terms” or “T&C” refer to these particular Terms & Conditions, as well as any of the included policies, as a whole or separately (depending on the context).
“We”, “Us” or “Ours” mean IvyPanda.com, also referred to as IvyPanda, as well as the underlying legal entity and the owner of the website, specifically
“User”, “You” or “Client” refer to any individual using IvyPanda services.
“Expert”, “Vendor”, “Freelancer” refer to third parties that we might cooperate with to deliver services and products.
“Account” refers to the User’s personal record and all of the relevant private information stored at IvyPanda.com and protected by our Privacy and Security Policy.
Terms of Service
IvyPanda.com is an online platform that facilitates student success by providing Products and Services, designed to help students excel in academia and boost their grades.
These Services include, but are not limited to:
- Academic samples
- Writing and citation style guides
- Online plagiarism detection tools
- Online grammar validation tools
- Literature guides
- Homework help services
- Grammar improvement guides and study materials
All of the Products and Services are provided as is, on a pro bono basis, where applicable. IvyPanda.com does not accept liability in cases where the Products and Services do not perform according to User expectations.
IvyPanda.com will do everything in its power to remedy the situation, however, it is not obliged to do so. IvyPanda.com shall have sole discretion in resolution of disputes.
NEITHER IVYPANDA.COM NOR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, AFFILIATES OR SPONSORS ARE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO (i) THE USE OF OR INABILITY TO USE THE WEBSITE OR THE PRODUCTS AND SERVICES; (ii) ANY CONTENT CONTAINED ON THE WEBSITE AND/OR THE PRODUCTS AND SERVICES; (iii) STATEMENTS OR CONDUCT POSTED OR MADE PUBLICLY AVAILABLE ON THE WEBSITE AND/OR THE PRODUCTS AND SERVICES; (iv) ANY PRODUCT OR SERVICE PURCHASED OR OBTAINED THROUGH THE WEBSITE; (v) ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE WEBSITE OR THE PRODUCTS AND SERVICES.
Privacy, Communication, and Account Security
Your contact information is safely stored on IvyPanda’s hosting. The hosting provider is responsible for accessibility and security of any data stored on their servers.
We reserve the right to contact you about the services you have previously used or with relevant marketing offers.
If you do not wish to receive notifications, please send us a message via your preferred channel saying: ‘Stop Messaging’. We will stop all communication until you resume the communication.
We do not charge any fees for messaging. However, your service provider, be that Internet or mobile carrier, may apply additional charges based on their Terms of Service and Pricing Policies.
You are responsible for keeping your contact information accurate and up-to-date.
You will not let anyone else access your account, share your password, or do anything else that might put your account security and privacy at risk.
You will not gather any content or information, or otherwise access IvyPanda.com, using automated means (bots, scrapers, etc.) without our permission.
You are not allowed to conduct any illegal marketing activities related to IvyPanda.com.
You will not use malware or upload viruses or any malicious code to IvyPanda.com.
You are not allowed to request, use, or share any personal information about IvyPanda’s employees or other website users.
You will not bully, harass or threaten any IvyPanda employees or website users.
You are not allowed to use IvyPanda.com for any illegal, misleading, malicious or discriminatory activities.
You are prohibited from doing anything that may negatively impact the proper appearance or functioning of the IvyPanda.com website, i.e. interference with any IvyPanda.com functionality, such as DDoS (distributed denial of service) attacks.
You are not allowed to facilitate or encourage any violations of these Terms and Conditions or other IvyPanda.com policies. We reserve the right to terminate your use of the Site at any time for any violation of these Terms and Conditions
The Free Essays section at IvyPanda.com offers a database of academic samples. This section is designed to provide inspiration and research foundation for students looking to improve their writing skills. The Users of IvyPanda pledge to use this content in a legal and ethical manner.
IvyPanda shall not be held liable for any issues, problems, or academic performance matters associated with using these samples. This section houses user-generated content. IvyPanda is not responsible in any capacity for accuracy, grammatical correctness, and academic proficiency of the supplied samples. It is the User’s sole responsibility to submit accurate, correct, and academically sound samples to our database, which any IvyPanda User can do. Any IvyPanda.com visitor or user can submit their samples through this page on our website.
By submitting sample papers to IvyPanda.com users grant exclusive distribution rights to the website and pledge that the same content will not be submitted by them to other publicly available sources. The user grants IvyPanda.com an exclusive right to file DMCA notices on their behalf when their content is distributed online without their or our authorization.
IvyPanda shall not be held liable for any privacy and copyright violations associated with content submitted in this section.
If content was submitted into our samples database by mistake, we will take it down as soon as possible. Please fill out this DMCA request form or reach out to us with the details of the takedown request at @., so IvyPanda’s team can take appropriate action.
IvyPanda will not be held liable for any academic performance issues, employment problems, or inconsistencies, arising from the use of Services, Products, and content in the ‘Writing Tips’, ‘Grammar Tips, ‘Referencing’, ‘Writing Guides’, ‘Topic Generator’, ‘Study 101’, ‘Flashcards’, ‘Homework Help’, and ‘Writing Tools’ sections.
The User understands that these materials were compiled without academic oversight and, thus, do not represent official, accredited, or verified academic information and cannot be used or presented as personal academic achievements by the User.
The User takes full responsibility to utilize these services in a legal and ethical manner. The User is free to provide their feedback on the quality and the contents of these Services and Products, but IvyPanda reserves the right to address or ignore these concerns.
IvyPanda.com supplies a platform that facilitates cooperation between freelance experts and clients to deliver homework help services. Both, clients and experts, are bound by these Terms & Conditions, as well as our Honor Code. IvyPanda is not contractually bound with any of the experts and cannot guarantee that the services that they deliver are in line with academic norms and regulations. Our internal monitoring system is designed to minimize such instances of misconduct, but the experts and Vendors are ultimately responsible for their professional behavior. IvyPanda.com only supplies the platform and means of communication between customers and experts. The platform includes the following infrastructure: messaging services, payment processing, file sharing capabilities, email facilitation, graphical interface, and customer support.
IvyPanda is responsible for the performance of only these elements of client-Vendor cooperation. Any content or communications exchanged through the Platform is the responsibility of the party delivering the content or the communications, be that the customer or the Vendor.
IvyPanda.com is not a provider (Vendor) of any of the homework help services or products. IvyPanda does not deliver, provide, or otherwise facilitate any products or services of illegal nature or in violation of moral, ethical, and academic codes of any educational institutions. The sole role of IvyPanda.com in enabling homework help services is the provision of the infrastructure for Vendors and customers to interact through. IvyPanda will not be held responsible for any of those interactions or their content.
Below is the list of homework help services and products provided by Vendors at IvyPanda.com, with related limitations and stipulations.
- Editing/ Proofreading - editorial review of a document, initially supplied by the Customer. This review incorporates content suggestions and direct content edits around readability, grammar, language structure of the content, and other quality aspects of the content, depending on the initial order.
- Grading - professional review of your content, aligned with general academic standards to ensure that it passes all of the criteria. This review focuses on the structure of the content, and other quality aspects of the content, depending on the initial order (adherence to instructions, etc.).
- Creative Writing/ Sample Papers - a model/sample paper completed by a professional freelance Vendor (e.g. Vendor). All of the copyright is transferred to the Vendor upon the submission of the draft. This copyright is maintained when the completed draft is transferred to the Customer. The Vendor maintains the ownership of the paper at all times, unless otherwise specified. The Customer can only use the provided paper for non-commercial and non-academic use, as a source of inspiration, foundation for further research, or structural sample.
- Sample/ Model writing Products cannot be submitted to an academic institution, as the Vendor retains the copyright and explicitly prohibits customers from doing so. Our Company does not encourage, acknowledge, take part in, or condone any plagiarism or acts of academic fraud. By using IvyPanda.com the Customer confirms that they will abide by all related academic and legal regulations, as well as ethical norms in using academic papers provided by the Vendor.
- Any academic use of model/ sample papers by the Vendor must be properly cited and attributed to them.
- Test Preparation - personalized tutoring and training materials, designed to assist anyone preparing for a major academic test, from basic GED tests to advanced tests, and test designed for foreigners, like TOEFL and IELTS.
- Citation Style Compliance Review - professional review of your in-text citations and the annotations page, aligned with specific citation style standards to ensure that it passes even the most rigorous citation style review. This review focuses solely on citation style adherence. We support all major citation styles, from APA, MLA, and Chicago to more specific styles like Turabian.
Homework Help - Money Back Guarantee
Our Money Back Guarantee applies only if all of the following requirements are met.
The Customer is obliged to provide us with detailed, specific, unambiguous instructions for any order. The Customer will ensure to be cooperative with the Company in an effort to deliver a high-quality Product.
The Customer has 7 business days from the day the order has been delivered by the Company to send the refund request. The Customer can send a request via email or via their Admin Panel. Any refund requests submitted after the 7-day period will not be considered by the Company. Any refunds are provided at the discretion of the Company only if they meet the requirements and prerequisites set by these Terms & Conditions.
The Company will recalculate the final price if it fails to deliver the order on time. The difference in price between the initial deadline and the actual delivery date will be refunded in this case.
We will refuse any refunds and will not be held liable in any way if the following issues occur:
Any discount offers by the Company are not cumulative and cannot be transferred to any other order, no matter the outcome. We cannot ‘refund’ a discount, apply it to a different order, or reimburse it financially in any form. The Customer may choose to ignore any of the discount offers for any of their orders.
Any bonuses accumulated by the Customer in the form of points or other incentives may be applied to any order. The Customer has the right to choose on which order to apply these bonuses. A maximum of 50% of any given order’s price can be covered with bonus points. Points cannot be refunded under any circumstances.
To prevent fraudulent transactions, which include refunds, any Customer can be asked to verify their identity. This verification may include, but is not limited to phone verification, written verification, billing details confirmation requests, etc. If the Company cannot reliably verify a Customer’s identity, we can refuse a refund request.
Lack of Instructions / Partial Instructions
Customers are solely responsible for providing exceptional and full order instructions, which may include additional files, scans, online access credentials, etc., to ensure timely delivery of a high-quality Product. Any orders are paused as soon as the payment is submitted if the Customer indicates that they will provide additional order instructions, and until those additional instructions are supplied. The Vendor cannot start working on an order until they have full access to all of the materials necessary to deliver a high-quality Product. Our Customers confirm that they understand the fact that no work will be started until the instructions are provided in full. It is the Customer’s duty to supply all of the materials on time and in an accessible format. The Customer understands that in order to deliver the order on time, full instructions must be provided as soon as possible. Failure to do so by the Customer may result in a delay in the order that the Company will not be held responsible for. The Customer understands that, in this case, they are not eligible for any lateness refunds.
Order Details Inconsistency/ Contradictions
All Customers must provide straightforward, accurate and clear instructions. Any inconsistencies or omitted details in the instructions may lead to delivery delays. We will verify the validity of your instructions, but it is the Customer’s responsibility to ensure that they are provided in full and cannot possibly hinder the Vendor’s ability to deliver a quality Product. Customers will not hold Us responsible for any order delivery delays caused by the fact that we had to clarify their instructions, as well as any issues resulting from miscommunications.
Timely Communications and Assistance
It is the Customer’s responsibility to ensure timely and cooperative communication with the Company. This includes frequent email checks to ensure that messages are being received and acted on, as well as the provision of correct contact details to ensure that we can reach the Customer by phone when necessary. All of this is necessary to ensure that the Vendor can deliver quality Products on time. Inability to fulfill these requirements by the Customer may result in a late order. The Customer will be held responsible for such lateness. The Customer understands that such communication lapses make them ineligible for a refund due to any order delay.
Inaccessible Sources and Materials
The Customer is responsible for the provision of sources for the order if they are not publicly available. The Customer is responsible for highlighting destinations where these publicly sources are available. If the order includes obscure, inaccessible sources, or sources requiring special access rights, the Customer will provide access to these sources, either via a document, access credentials, or by other means. This access must be provided within 2 hours of the payment submission for the order. Otherwise, the order may be delivered late. The Company will not be held responsible for the Customer’s inability to provide these specific or specialized sources on time. Such cases nullify any refund claims put forward by the Customer.
When a Customer requests a free revision, the assigned freelance Vendor will be allocated a new deadline for the revision. Such deadline extensions, if necessary, will not be regarded as lateness. Thus, such instances will not be considered as eligible for a refund request under our Money Back Guarantee.
Timely Upfront Payment
The order deadline begins when the payment for the order is submitted in full and verified by our Company. Failure to submit the payment on time may result in order lateness, which both the Vendor and the Company will not be held responsible for. Any lateness associated with late payment submissions is not a refundable case under our Money Back Guarantee.
The Customer may choose to provide a deadline extension for the Vendor. After this extension, any lateness will only be calculated from the new deadline, and not the initial order deadline. The Customer confirms that they voluntarily provide the extension and understand that the final deadline gets extended to reflect the extension.
Homework Help - Plagiarism Avoidance Guarantee
Every delivered order is checked for plagiarism before being sent to the Customer. If any potential instances of plagiarism are detected in the delivered Product, it goes through a revision process to ensure that these instances are eliminated.
However, if the customer discovers that a final delivered Product still contains plagiarism, we pledge to refund the order in full (100% of the order total). For this to happen, the Customer must provide eligible and sufficient proof of actual plagiarism in the Product. Such evidence might be represented by a detailed third-party plagiarism report, or a report compiled personally by the Customer, with all instances of plagiarism properly documented, cited, and presented. Any of these documents must represent instances of plagiarism in detail, and beyond a reasonable doubt.
Any common language, phrasing, or generally utilized expressions cannot be viewed as plagiarism due to their ubiquity. Any such instances will be disregarded in any plagiarism claim investigations. If plagiarism is detected as a result of a false positive report performed by software, resulting in erroneous detection of plagiarism where it is not actually present, such instances will be disregarded and the plagiarism refund policy will not apply to them. These rules will also apply to any minor/ negligible instances of plagiarism.
The Customer agrees with any plagiarism report investigation conducted by the Company to determine the actual level of plagiarism in any delivered Product.
Homework Help - Orders Cancelled by the Customer
The Company assigns a Vendor to the order as soon as the payment is submitted. By placing an order with our Company, the Customer verifies that they understand and agree to this Service model.
Given the nature of the Service and the compensation policy for Vendors assigned to paid orders, the Company can only guarantee a refund for cases described and approved under these Terms & Conditions. Any refund requests for issues and cases not included in these Terms will be reviewed by the Company on a case by case basis.
The Customer may choose to cancel their order at any time but in doing so they agree to the following rules:
- For paid orders that have not been assigned a Vendor yet, the Customer is eligible for an 80% refund of the order total.
- For paid orders that have already been assigned a Vendor, the Customer is eligible for a 40% refund of the order total.
No other standard refund schemes are applied to orders cancelled upon a Customer request.
Homework Help - Revisions and Revision Guarantees
If the Customer is not satisfied with the fulfillment of the original instructions for the order, they are entitled to a free revision for the order. For the revision request, the Customer must provide sufficient and informative instructions, detailing how the Vendor failed to meet the initial requirements.
Any revision requests must be submitted within a 14-day period, after the order has been completed. After the 14-day period, the Company automatically assumes that the Customer is satisfied with the order. The Customer becomes ineligible for a revision request after the above mentioned 14-day period.
Any revisions completed by a Vendor do not count towards the deadline. This means that if the initial paper has been delivered on time, any delivered revisions after that deadline will not be considered as late. The Vendor may ask for an extension for the revision request. It is up to the Customer to decide on the length and/or possibility of such an extension.
If the Customer is suggesting revision instructions that are outside the scope of the original order, the Company agrees to honor them for an additional payment. The additional payment will be calculated based on the extensiveness of the additional instructions and order details.
Homework Help - Service Payments, Fees, and Rates
All of our fees and charges for Services and Products delivered are prominently displayed at IvyPanda.com. If an order request falls out of the standard order nomenclature (i.e. not fitting into the standard pricing), we may still complete the order but the compensation for the Company will be determined on a case-by-case basis.
If we are confident that we can find a Vendor for a specialized order that falls outside of the scope of our standard Services, the Customer will be requested to submit the payment for the order in advance. However, if the Company fails to find a suitable Vendor for the Customer, in such cases a full refund will be issued to the Customer.
Any refunds will be processed through the same payment details (debit/ credit card) as were used for the initial payment. No alternative refund options will be considered by the Company.
The Company only provides refunds for cases specifically mentioned in these Terms & Conditions. Additionally, we may choose to provide a refund at our own discretion, on a case-by-case basis. The Customer agrees to these rules.
Homework Help - Product and Service Delivery
All final orders can be delivered to the Customer in two ways: either in an email sent to their inbox (the same one used for registration at IvyPanda.com), or added to the Admin Panel on the website and available for download at any given moment.
If we cannot deliver the Product by the deadline due to technical reasons linked to the Customers email, the Customer agrees to notify the Company as soon as possible and provide a reasonable level of cooperation to overcome these difficulties. We will do everything possible in this scenario to guarantee the fastest possible resolution of the issue preventing the Customer from obtaining their order.
We will not be held responsible for any product delivery issues associated with a technical problem on the side of Customer’s email provider or their Internet Service Provider (ISP).
Choice of Law
By visiting IvyPanda.com, you agree that the laws of , without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and IvyPanda.com or its affiliates. Exclusive jurisdiction for the court decision of all disputes arising out of or in connection with these Terms lies in the state and federal , . All parties acknowledge and submit to the exclusive jurisdiction of these courts. In addition, all parties hereby waive the right to a jury in connection with any litigation or litigation arising out of or in connection with the contract. For any claim or proceeding for the enforcement of rights under the Terms, the superior party has the right to reimbursement of its costs and attorney's fees.
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE WEBSITE OR ANY MATERIALS THEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN ADDITION, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE OPERATION OF OUR SERVICE TO YOU OR OUR WEBSITE, INCLUDING THAT THE WEBSITE AND/OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OPINION, ADVICE, INFORMATION, OR OTHER CONTENT PROVIDED IN CONNECTION WITH OUR SERVICE TO YOU OR THE PRODUCT OR YOUR ORDER OR AS OTHERWISE AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SUCH OPINION, ADVICE, INFORMATION OR OTHER CONTENT.
Updates to These Terms & Conditions
The company has the right to update these Terms & Conditions unilaterally, without notifying customers. It is the responsibility of the customer to review these Terms & Conditions periodically to verify they still agree with them. By continuing to use this website you agree to these Terms & Conditions in their present form.
These Terms & Conditions have been updated on: 11/08/2019