The article entitled Achieving Performance Excellence is an insight into the main points of the eponymously-named book by Mark Blazey. The author briefly analyzes the significant features of the Malcolm Baldrige criteria which are used as a standard for determining the level of organizations’ performance quality. The information presented in the article is useful for the performance excellence evaluation of all types of organizations.
Blazey introduces ten values which form the basis of the performance excellence criteria. These values can help organizations improve the quality of their work. They address the customer-oriented approach, constant learning, effective management accompanied by staff members’ involvement and the common orientation on the same goals and results. The effective leadership is regarded as the core value in the needed for a successful performance. The author presents tables and schemes demonstrating the subordination in the leadership system. He concludes by arguing that performance excellence is the guarantee for the company’s success.
The article educates the enterprise managers to utilize the performance excellence criteria for outstanding results in their work. The improvement of the level of performance is essential for business organizations due to the increased competitiveness in the global market today. A significant influencer of business success is the equal involvement of both employees and the leader into the working process. To implement such an approach, it is essential for the staff to be well-educated and skilled enough to perform at the competitive level.
In conclusion, the article presents a valuable piece of information clarifying the core elements of the successful company performance under the guidance of effective leadership. Performance excellence emerges as the most useful standard for optimization of the productivity of leading companies. It is capable of enhancing the organization achievements. Following this guidance, the developing enterprises will obtain a defined course of advancement.