The Palm Tree Resort and Casino is the largest resort in the state of California with its area of 188,000 sq ft and more than 3000 slot machines. The casino has gained large popularity and earns several million dollars every year; the part of the sum is spent on the local towns’ development. The number of employees of the Palm Tree Casino and Resort is up to 4,100 people of managers and personnel. Visitors have a wonderful chance to get rest and spend money at the slot machines on the gaming floor; there is a wonderful luxurious hotel that offers 522 rooms. There are more than 130 table games including famous Black Jack, Fortune Pai Gow Poker, and many more (Valley, 2003). It has golf courses, field trips, and spa salons to offer a high quality service compared to all other businesses like that within their industry.
The company’s mission is to grant joy and happiness to the clients who resort to casino entertainment. Also, one of the missions is to support the Indian reservation’s economic growth as it has been funded by the Indian reservations’ capitals initially. Giving job opportunities to the local towns, the Palm Tree Resort and Casino happens to implement a very serious and important role – a state economy supplier with its annual profit of more than 33 million dollars while being the largest casino and resort in Southern California.
In order to get a closer insight into the area of casino management structure and objectives, it was a great chance to talk to casino CFO – Chief Financial Officer Julie Wiseman (Weiswasser, 2011). She is likely to outline the objectives and the actual management structure of the hotel and casino service at her work place. It is a great opportunity to interview Mrs. Wiseman as any casino CEO would say that financial department is the most important in this business. Therefore, an interview with a casino veteran Mrs. Wiseman who happens to have worked in one of Las Vegas casinos, as well, should unveil the internal management structure together with organizational development issues. Meeting at casino’s conference room would be a splendid chance to ask the following questions.
The first question will logically be about the property of the Palm Tree Resort and Casino. The Vice President of Finance will tell about the size of the land property itself and the most important feature of all the casinos – the gaming floor. It is essential to bring up the information about the number of slot machines and the capacity of the hotel. The second question: “Tell me about the Organizational Structure of the Palm Tree Casino and Resort. It is very intersecting how you delegate the tasks and what responsibilities does every department head have?” This way the interviewer makes it clear what the chart of internal organization management is. Third question: “Can you describe your day or the work schedule? And if there are any CFO assistants before the actual executive employees”. The CFO is going to tell about financial director and financial controller and the order in which they report to the higher positioned posts. Forth question: “What are the priorities of the department and, please, tell me do you have any challenges?” And the last question: “What are the prospects of the company and where do you see the future taking your casino?”
References
Valley, D. (2003). Jackpot Trail: Indian Gaming in Southern California. San Diego: Sunbelt Publications.
Weiswasser, M. (2011). What’s in a Title? Finance Department. Human Capital, 15(1), 22-23.