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The top management is critical to the running of a hotel business. It recognizes a link between employees’ commitment to companies. It also recognizes the provision of quality customer services to the customers. It is aware that the success of the resort will be determined by creating a culture that encourages employees’ commitment.
This promotes quality customer service, and that reduce employee turnover and absenteeism. Employees shall be trained to offer the best customer services. In making the paradise resort a success, the top management should consider strategies to establish the organization culture, and this is exactly what this paper discusses.
Paradiso Five Star Resort, Italy
The company will be called ‘Paradiso Five Star Resort’, an Italian word for paradise. The name suggests that the company shall be as beautiful as a paradise, and this will attract many customers who will be eager to learn more about this paradise. The resort shall contain all other features found in five star resorts, but they shall be unique and modified.
The resort shall accommodate meetings and events, fitness facilities, function rooms, and Giardino Della Gherardesca. It will also have a fully stocked private bar, business services, and multilingual concierge to promote cultural exchanges among other attractive features.
Strategies to establish the organization culture
An organization structure involves all people, positions, procedures, technology, culture, and processes among other elements add up to make an organization. Strategies are very important for any organization culture. They should be integrated with the culture to allow the organizations achieve their goals and missions. The top management is aware about this and appreciates that one should define objectives to organize work.
This culture will help them, and their employees to agree on a direction make decisions together and set goals. By involving the employees in setting goals and decision making, they are likely to perform well towards achieving the company’s strategic objectives.
The employees will feel loyal to the business and will be committed to long term relationship and a non stop employment. Thus, cases of absenteeism or stopping to work will be not be witnessed (Griffin & Moorehead, 2012).
Another point that it should consider while establishing the organizational culture is motivation of employees. The top management understands that, when the managers work together, support or motivate the employees, performance increases. In this culture, it is nice to give employees responsibility and not much guidance because they will become creative and innovative while doing their job.
The top management should also consider the values, which include the strategies that are documented, the goals, and philosophies. It should make sure that values align to ensure a single culture in the organization to avoid conflicts (Ashkanasy, Wilderom & Peterson, 2011).
It also considers understanding how the organization is structured, as well as how it functions so that they can respond to any problem that arises within the organization. This will comprise of an effective work structure that ensures that the output from one process runs into the next without a lot of barriers. In this case, without waste, inefficiency or any disruption (Pfister, 2009).
The top management is sure that it will certainly establish the organizational culture without any hindrances by applying these techniques. The workers or employees will get committed to the Resort, and will give the best customer services hence attract and retain customers. This will make Paradiso Five Star Resort gain a competitive edge. Employees turnover and absenteeism will be reduced.
Ashkanasy, N. M., Wilderom, C., & Peterson, M. F. (2011). The handbook of organizational culture and climate. Thousand Oaks: SAGE Publications.
Griffin, R.W., & Moorehead, G. (2012). Organizational behavior: Managing people and organizations. Mason, OH: South-Western/Cengage Learning.
Pfister, J. (2009). Managing organizational culture for effective internal control: From practice to theory. Berlin: Physica.