Management refers to the organization required in resource allocation in order to attain goals. The task is a complex process involving vast risks, opportunities, along with resources that need to be efficient innovations. Mostly, effective management relies on the timeliness and accuracy of information for decision-making; this is because the process requires quality assessment of resources in the determination of value and worth relative to the goals of an organization.
To achieve this objective productively, risks must be minimized through policymaking (Muller, 2011). The issue of concern in management involves strategy-making through information technology and innovation. This is for the reason that leaders must be technologically equipped to face the unending challenges. Leaders ought to gather relevant and qualitative information for planning.
This is one challenge that affects Wal-Mart Company of which information technology department does not keep track of international market needs (Information Systems, 2013). The company did well in information technology and innovations in the past, but currently it is experiencing communication issues with the customers.
This paper analyses the aspect of management and the impact of information technology along with the performance effect. Wal-Mart Company has had ineffective online performance due to lack of proper communication strategy not only internally but as well as externally. The problem with the organization is the lack of sound decisions with regard to stakeholder information, especially concerning the customer needs (Sehgal, 2010).
The information technology department is weak in its strategy formulation and implementation, thereby creating a vacuum amidst stakeholder. As a result, communication breakdowns characterize the company’s management, which makes it difficult to accomplish the set goals.
The management concept revolves on identifying issues that hinder development, analyze the issues, and critically review the options to take a corrective measure. Wal-Mart executive should consider using business experts versed in good information organization in order to resolve the technological issues.
Problems associated with poor information technology management include customer displeasure due to inadequate market research (Information Systems, 2013). Wal-Mart has developed digital platforms to expand its business activities over a large market space; hence, it cannot avoid the inefficiencies that come along.
Providing products over online platforms requires critical decision making since no direct contact exists between a company and the customers; hence, satisfaction at times is far from being achieved. Discerning customer tastes and preferences is central to business success. Therefore, strategies set should collect valuable information from the customers on a timely basis to improve the quality of products.
The problems that come along with poor management styles include ineffective strategy formulation and execution. The inadequacy of information technology innovation affects the supply chain system of organizations, particularly if adequate research is not documented.
Wal-Mart Company could be said to have the best supply chain system, but its technology selections are wrong hence failing the whole innovation strategy. The managers have adopted a failed radio-frequency identification technology, demonstrating the greatest leadership weakness. Matching suppliers’ needs to the customers’ demands are critical for business success (Muller, 2011).
This activity calls for quality skill exercise to take advantage of innovative ideologies linked to organizational objectives. Therefore, a cost-benefit analysis must be done to evaluate the need to install new technology depending on the operational efficiencies guaranteed by a program. The management team should assess resource availability to operate the technology and create business relations with the field experts.
In this case, Wal-Mart lacked enough human resource to implement the new supply chain model advocated hence creating problems. Thus, an ineffective technology management system causes communication problems negating business relations concept (Shane, 2009). However, this can be solved through quality research, stakeholder understanding and control procedures.
References
Information Systems: Information Systems Used in Wal-Mart. (2013). Web.
Muller, H. (2011). The transformational CIO: Leadership and innovation strategies for it executives in a rapidly changing world. Hoboken, NJ: John Wiley & Sons.
Sehgal, V. (2010). Supply chain as strategic asset: the key to reaching business goals. Hoboken, NJ: John Wiley & Sons.
Shane, S. (2009). Technology Strategy for Managers and Entrepreneurs. Upper Saddle River NJ: Person Education.