Introduction
Mondawmin Community Service Delivery and Evaluation Plan provides a framework for implementing service delivery programs and evaluation processes for such plans. The goal is to address major problems that face the community. Currently, the community in the Mondawmin region Baltimore city faced five major problems, which include juvenile crime, poverty, domestic violence, heart diseases, and cancer. Through the service delivery plan, the relevant authorities in the region will put in place the relevant measures for reducing or eliminating the above predicament in the region.
Summary of Community Needs Assessment
The community needs assessment revealed that Mondawmin region has a population of approximately 9770, which represents only 1.5% of the city’s inhabitants. The neighborhood is predominantly black, making up 96.7% of the whole population. Whites make up 1.2% while Asians and Latinos constitute 0.2% and 0.9% of the population respectively (Spencer, Petteway, Bacetti, & Barbot, 2015). The neighborhood has lower levels of educational achievement as compared to other regions in the city. For instance, only 14.3% of the population has a Bachelor’s Degree or higher as compared to the city’s average of 25.0%. About 61.6% of the population has a high school degree or less. Juvenile arrest in the region is among the highest crimes in the city.
For instance, 234.8 arrests are made per 1000 juveniles between 10 and 17 years as compared the city’s rate of 145.1 per 1000 (Baltimore City Health Department, 2011). The region also has higher rates of domestic violence incidents as compared to the city’s average. Poverty is also a major issue, with 12% of the neighborhood’s population living below the poverty line while 36.5% of the population has a household income of less than $25000. Health is a major issue in the community (Baltimore City Health Department, 2008). For instance, 25% of all deaths in the neighborhood are because of heart disease. In addition, 17% of the deaths are due to cancer.
Service Delivery Plan
Service delivery is a process, which involves key concepts. The first objective of service delivery process is to ensure user engagement and development of partnerships. In this case, the process involves the identification of relevant users and their respective needs and engaging the relevant authorities in the identification of the user requirements and strategies for addressing the identified needs. The second process is the service design and development of services to meet user needs. The third process is the delivery of services. In this concept, the focus is on producing, disseminating, and communicating services or information that is relevant in meeting the user needs. The last process is the evaluation and improvement where the focus is on the collection of user feedback and performance of the services to guarantee continuous evaluation and improvement of services.
The service delivery plan in the case of Mondawmin Neighborhood will be based on five objectives that address each of the five key problems that face the areas as identified in the community needs assessment. The objectives include reducing juvenile crime and arrests by 60% and reducing the number of people living below poverty line.
Reducing domestic violence in the neighborhood, putting in place health programs to address heart diseases, and initiating programs to reduce cancer in Mondawmin will also be part of the objectives.
Objective 1: Reducing juvenile crime and arrests by 60%
The Main Expected Outcome
The first objective of the service delivery plan is to reduce the rate of juvenile crime and arrests in the region. As it stands, the area has one of the highest juvenile arrest rates in the city, with 234.8 per 1000 arrests as compared to 145.1 per 1000 the average of the city (Spencer et al., 2015). The main target for this objective is to reduce juvenile crime by 60%, which will consequently ensure that the rate is at par with the city’s average.
Strategic Activities
To achieve the objective, the main activities will include the involvement of parents and guardians in the initiation of programs aimed at preventing the involvement of the juveniles in crime. The second activity will involve the engagement of institutions of learning where children spend most of the time in implementing programs of identifying those at risk, thus taking the necessary measures. The third activity will involve the engagement of the police department in understanding the various crimes and reasons for the high rate of juvenile arrests in the region. These activities will be important in ensuring the development of relevant programs to reduce the rate of juvenile arrests in the areas.
Key Stakeholders and Timeline
The key stakeholders are parents, the police department, schools, rehabilitation centers, and Baltimore city department of social services. The program will take duration of five years.
Resources
The program will require financial resources to facilitate the development and implementation of the program’s activities.
Objective 2: Reduce the number of people living below poverty line
The Main Expected Outcome
The main expected outcome in this goal is to reduce poverty rate in the neighborhood. Currently, 12% of the neighborhood’s population lives below the poverty line (Baltimore City Health Department, 2011). Further, 36.5% of the households have less than $25000 total household income.
Strategic Activities
The main activities include the implementation of income generating ventures and opportunities to reduce the number of people living below the poverty line by 30%. Such activities will also lead to an increase in the household income, thus helping to achieve the objective of reducing poverty in the area. The above goal will be achieved through the promotion and increase in temporary and permanent jobs in the area. Providing preference of the local people in the city departments will also help to increase employment.
Key stakeholders and Timeline
The main stakeholders are the labor department, the private sector, and the state government. The program will take five years.
Resources
The resources will include financial backup to facilitate various programs in the implementation of the project.
Objective 3: Reduce domestic violence in the neighborhood
The Main Expected Outcome
The main expected outcome for the objective is to eliminate domestic violence in Mondawmin neighborhood. Currently, domestic violence is very high in the neighborhood. There is a need to implement proactive programs to reduce the trend.
Strategic Activities
The main activities, which will be implemented, include the improvement of family health services in the area. Family counseling services are inadequate in the region. This project will be an important addition to the family health services that are currently provided. The creation of rescue centers for victims of domestic violence will also be another important activity.
Key Stakeholders and Timeline
The main stakeholders in this activity will be the police department, the social health services department, and non-governmental organizations on gender-based violence in the area. The program will be ongoing with evaluation in every three years.
Resources
The resources that will be needed will include finances to recruit and train family healthy counselors in the areas. Further, resources will be required to establish and equip rescue centers for the victims of domestic violence in the area.
Objective 4: Put in place health programs to address heart diseases
The Main Expected Outcome
The main expected outcome is to reduce the number of deaths and incidents of health diseases by less than 15%. Currently, heart diseases account for more than 25% of all deaths in the region.
Strategic Activities
Heart problems are major lifestyle diseases, which can be controlled. Their incidence can also be reduced through early detention and lifestyle changes for all at-risk individuals. The first mission will involve the promotion of activities towards lifestyle change in the society. The second objective will address campaigns towards improved awareness of heart diseases in the neighborhoods. Lastly, increasing the capacity of local hospitals to address health diseases will be a major activity.
Key Stakeholders and Timeline
Key stakeholders of the program will include the local health departments and hospitals. The media will also be an important stakeholder in promoting the awareness programs in the area. Lastly, the whole community will also play an important role in the program. The program is projected to last five years.
Resources
The program will require substantial finances to facilitate the awareness campaigns, as well as improving the capacity of the local health facilities in the neighborhood.
Objective 5: Initiate programs to reduce cancer in Mondawmin
The Main Expected Outcome
The main expected outcome is a reduction in the cases of cancer in the region, which will lead to fewer deaths from the disease. Currently, cancer is attributed to more than 17% of all deaths in the neighborhood.
Strategic Activities
The main activities in this objective will major on increasing awareness on cancer in the community. The other major activity will focus on early detection of cancer in the community. Cancer is highly preventable and treatable with early detention. The third activity is the improvement of the local hospitals’ capacity to handle cancer-related complications.
Key Stakeholders and Timeline
The key stakeholders in this objective include the local and state health departments. Cancer is a nationwide problem, which requires collaboration between local, state, and national organizations. The other stakeholders will be the community, media, and the health advocacy organizations. The program will be ongoing and evaluated after every five years.
Resources
The program requires financial resources to finance various activities as identified above. For instance, improving the capacity of the local hospitals will require substantial financial resources.
Evaluation Plan
The evaluation plan aims at ensuring that the service delivery plan meets its objectives as expected in the neighborhood. The evaluation process will include the measurement of outcomes and program progress through well-identified milestones. Further, the program will be evaluated in terms of resource usage and the outcomes for the resources. Lastly, the evaluation will gauge the need for implementing a continuous improvement program to ensure that outcomes of ongoing evaluations are considered for the program to remain on its path to achieving the overalls goals of the service delivery plan.
Trauma and Response to April 27 Uprising
The April 27 Uprising event was marked by protests in response to questionable death of a 25-year-old African-American in the hands of police officers of the Baltimore Police Department (Fletcher, 2015). To respond well to the uprising, the Mondawmin community seeks to have a close working relationship with the local police departments to eliminate a repeat of such events that led to the death of the young man and the subsequent protests (McDaniels, 2015). It is also important to involve the various public health organizations to help in reducing the stress and trauma of the people of the city (Wen & Sharfstein, 2015).
Reference List
Baltimore City Health Department. (2008). Greater Mondawmin health profile 2008. Baltimore, ML: Baltimore City Department and Johns Hopkins Bloomberg School.
Baltimore City Health Department. (2011). Greater Mondawmin health profile 2011. Baltimore, ML: Baltimore City Department and Johns Hopkins Bloomberg School.
Fletcher, M. A. (2015). Freddie Gray and William Porter: Two Sons of Baltimore Whose Lives Collided. Web.
McDaniels, A. K. (2015). Stress of Baltimore Unrest Could Stay with Residents for a While. Web.
Spencer, M., Petteway, R., Bacetti, L., & Barbot, O. (2015). Healthy Baltimore 2015. Baltimore, ML: Baltimore City Health Department.
Wen, L. S., & Sharfstein, J. (2015). Unrest in Baltimore: The Role of Public Health. JAMA, 313(24), 2425-2426.