Outreach Chicago Firm’s Client Satisfaction Level Research Paper

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The current research is focused on identifying the satisfaction level of Outreach Chicago’s clients by interviewing them. The customers will be asked to list the necessity items received from the company and the items they expected but did not get or lacked. Finally, the customers will assess the company’s service on a scale from 0 to 100%. Studying existing statistics is essential for the study as it can help disclose the issue of low-income individuals and people in need in the United States better. Existing statistics can address the questions of homeless and low-income people regarding their state.

Research on marginalized community groups lacking necessities or reporting about major issues in their everyday life can help the corporation Outreach Chicago to form further goals to make its work more efficient and useful. For instance, Sebert Kuhlmann et al. (2019) identified that almost half of the interviewed low-income women in the United States (46%) were unable to afford hygiene items needed for menstruation periods. Some of them used pieces of clothes, diapers from public places, and toilet paper from month to month because of their financial incapability (Sebert Kuhlmann et al., 2019). This research identifies the special need for women’s hygiene items and the significance of the issue. Another problem, relatively attaching the performance of outreach services, is the lack of vaccines and treatment. Figueroa et al. (2021) figured that most of the low-income and middle-income population faces struggles in accessing COVID-19 vaccination which consequently limits their access to some works and social interactions. The help provided by outreach communities could also include basic therapeutic needs, medications, and plasters.

During the research based on Outreach Chicago, the primary data will be gathered to further synthesize it and make conclusions for better performance of the firm. Thus, primary data is collected by the researcher, and secondary data is the already existing information that can be used for research purposes. For example, a similar interview method helped understand single low-income mothers’ preferences at the food stores, what they lack and what they afford to buy (McKenzie & McKay, 2017). Another study interviewed homeless girls and women that faced hygiene difficulties monthly by having limited access to toilets, bathing spaces, and laundering services (Sommer et al., 2020). The research discloses the problem of hygiene products and places among homeless females and can help reassess the needs of the individuals on hygiene products.

References

Figueroa, J. P., Bottazzi, M. E., Hotez, P., Batista, C., Ergonul, O., Gilbert, S., Gursel, M., Hassanian, M., Kim, J. H., Wilder-Smith, A., Sturb-Wourgaft, N, Yadav, P., Kang, G. (2021). Urgent needs of low-income and middle-income countries for COVID-19 vaccines and therapeutics. The Lancet, 397(10274), 562–564. Web.

McKenzie, H. J., & McKay, F. H. (2017). Food as a discretionary item: The impact of welfare payment changes on low-income single mother’s food choices and strategies. Journal of Poverty and Social Justice, 25(1), 35-48. Web.

Sebert Kuhlmann, A., Peters Bergquist, E., Danjoint, D., & Wall, L. L. (2019). Unmet menstrual hygiene needs among low-income women. Obstetrics & Gynecology, 133(2), 238–244. Web.

Sommer, M., Gruer, C., Smith, R. C., Maroko, A., & Hopper, K. (2020). Menstruation and homelessness: Challenges faced living in shelters and on the street in New York City. Health & Place, 66, 102431. Web.

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IvyPanda. (2023, February 20). Outreach Chicago Firm’s Client Satisfaction Level. https://ivypanda.com/essays/outreach-chicago-firms-client-satisfaction-level/

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"Outreach Chicago Firm’s Client Satisfaction Level." IvyPanda, 20 Feb. 2023, ivypanda.com/essays/outreach-chicago-firms-client-satisfaction-level/.

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IvyPanda. (2023) 'Outreach Chicago Firm’s Client Satisfaction Level'. 20 February.

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IvyPanda. 2023. "Outreach Chicago Firm’s Client Satisfaction Level." February 20, 2023. https://ivypanda.com/essays/outreach-chicago-firms-client-satisfaction-level/.

1. IvyPanda. "Outreach Chicago Firm’s Client Satisfaction Level." February 20, 2023. https://ivypanda.com/essays/outreach-chicago-firms-client-satisfaction-level/.


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IvyPanda. "Outreach Chicago Firm’s Client Satisfaction Level." February 20, 2023. https://ivypanda.com/essays/outreach-chicago-firms-client-satisfaction-level/.

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