Difference between a system and a process
A system in management refers to a complete set of controlling, measuring and monitoring processes that an organization has and which play a role of ensuring that the objectives of a company as well as its operational processes are achieved. On the other hand, processes are those procedures and steps an organization follows to achieve a goal which can be in production, sales or recruitment.
Process flow charts
Process flow charts in management are important tools that a company uses to communicate to workers how business processes work (Mir and Qureshi 315). The flow charts are used to indicate how processes fit and also document how those processes are carried out.
It is imperative to note that creating process flow charts enables a business to identify areas in a process that needs improvement. As such, creating a flow chart is a good idea that aids a business to analyze and define processes, communicate flow of process and enhance the standard of processes.
Process improvement for organization effectiveness
Focusing on improving process plays a critical role of ensuring that a company aligns its operations and affects lasting strategies that enhances improvements and attainment of desired outcomes. This is through developing a focus on factors which impact on the performance of process as well as end-to-end processes.
In addition, a focus on process enhances employee morale through engagement in management process and learning how to implement solutions to process inadequacies. Besides, it aids in improving employee satisfaction, customer retention and reduction of cost.
How would you recognize that a process needed to be improved?
Identifying that there is need for a process to be improved springs from availability of opportunities, multiple failures and customer complaints. Besides, the need for process improvement can be due to a requirement by a business to grow its operations, carry out effective and efficient processes, to enhance competitive edge and to meet long term business objectives and goals.
What is meant by a value-added operation?
Value-added operations refer to a set of operations that a business requires in order to ensure that the performance criteria for creating a final product is met without failure and all necessary steps are optimally run.
How would you recognize a non-value added activity?
Non-value adding activities can be recognized a when activities carried out in a business are done without following a flow chart. Besides, they can be determined from previous operations that have been done inaccurately as well as those that are incomplete (Mazu 43).
Why is it important to study the process from the customer’s point of view?
Customers form one of the driving factors of a business success. Studying process from customers’ perspective is important for identifying areas that need improvement, to enhance performance standards and to determine what customers require.
What is meant by process ownership?
Process ownership refers to the responsibility a person has to design necessary processes aimed at ensuring business plans and objectives are met.
Who should be involved in process improvement efforts? How should the team be structured?
Process improvement efforts are steps or systematic approaches that teams in an organization optimize in order to achieve efficiency in business processes. Various teams involved should be organized to carry out short term objectives, goals and leadership roles.
Works Cited
Mazu, Michael. “Heavy mettle victory: process management requires resiliency, perseverance.” Quality Progress 45.1 (2012): 42-46. Print.
Mir, Imran, and Ijaz, Qureshi. “Innovative process management: a strategic weapon to succeed in a dynamic and hyper competitive environment.” Information Management and Business Review, 3.6 (2011): 315-327. Print.