Total quality management is the organizational practice used in ascertaining that the organization meets the prerequisites of its clients. The process involves improvement of services, products and processes through a contribution from all the stake holders in the organization. On the other hand, business process management is an effort made by an organization aiming at improving its processes in a bid to satisfy their clients.
This process helps an organization serve its customers in a more effective way thereby maintaining the strong link with their clients. The specific organizational goals are carried out by both the organizational personnel and equipment. Continuous improvement is a step by step uninterrupted attempt to improve products services or even processes.
The improvements may either be made over some time or made once and for all. This process is at times referred to as a management process but this does not imply that it is carried out or executed by an organization’s management only.
The two, business process management and continuous improvement are similar in that they both target the needs of their clients. They ensure their clients get the best services and products from them to maintain their clients. By maintaining their clients they are able to survive in the market and compete fairly with others. The two also coincide in the implementation process.
All stake holders of the organization are equally involved in the process of implementing the processes. The executive management of the firm is in charge of heading the organization’s personnel in carrying out the implementation process. The two processes also aim at promoting the effectiveness of the business by adhering to the demands of their clients from the feedback they get.
They also look at improving the total quality management processes continuously. The processes help to gain high levels of customer satisfaction by improving their product and service quality and ensuring appropriate time to market speed.
The two processes also bring forth revenue and promote improved products and services through enhanced technological advancement. Both aim at mechanizing business activities through information technology with the use of manpower driven processes as they rely on resubmit obtained from the organizations clients and the various processes.
How you can use ‘Social Intelligence’ in Group/Teams
Social intelligence is the ability of human beings to relate and cooperate well with others. This may in other words be termed as the mutual relationship between different individuals. Social intelligence comprises of five different attributes which include sympathy, legitimacy, clarity, awareness and presence. Social intelligence in groups gives one a feeling of love, respect and appreciation.
People with high social intelligence within a team are seen as appealing or to contain some magnetic personality. This means that the people around them are proud of them and want to be associated with them. Contrary to this people with low social intelligence are seen as a liability and a pain in the flesh.
People don’t like to be associated with this class of people as they tend to be too obsessed to the extent that they lose self confidence and trust. Just as people think of them they too start seeing themselves as a burden to others.
When in a team people with high social intelligence tend to cover for their colleagues with low social intelligence. Many people tend to think that high intelligence is achieved naturally when one is born, however individuals with low social intelligence can improve their intelligence by working extra hard.
In a nutshell, individuals of either high or low social intelligence need to have trust and confidence in them while in groups or teams. They need to understand that intelligence can be improved through working an extra mile.