An analysis of the major business excellence models demonstrates a number of factors that should always be observed by business unit as a way of maintaining products quality. These business excellence models demonstrate a number of issues that should be taken note of by business units in order to be considered as operating optimally.
These business models have a number of key learning points as shall be discussed in this research paper. The paper will focus on the key learning points from major business excellence models, with specific focus on ISO 9000 Standards and EFQM.
One of the key learning points from the major business excellence models is that there is need to have a management team within a firm that is committed to monitoring, controlling, and constantly improving quality of employees’ performance.
IS0 9000 emphasizes on the need for the management to remain focused on making employees deliver high quality. The performance of an organization will always be determined by the performance of individual employees.
The performance of these employees will be determined by the kind of management that is employed by the senior officials of the firm. If employees realize that the top management is committed to delivering quality, then they will always try to deliver the best output for their assignments.
Another learning point from these major business excellence models is the need to have constant improvement of quality of products that a firm delivers. ISO 9000 emphasizes on the need to have constant improvement of products quality in the market.
According to this model, the world is changing due to changes in various factors, especially in the field of technology. Firms should always strive to improve quality of their products constantly, in line with the changing environmental factors.
EFQM business excellence model emphasizes on the need to be able to determine the current position on the journey towards success. According to this model, it is not possible to define the future if the present is not known. This means that the only way that a firm can achieve business excellence is by understanding its current state as far as issuing business excellence is concerned.
Another major learning point from these business excellence models is the need to have a shared language that will allow various stakeholders to exchange knowledge or pieces of information within an organization as a way of enhancing performance.
These models emphasize on the importance of teamwork. In order to have a successful teamwork, it is important to have a common language that can be used to disseminate ideas or knowledge to various players within the industry. This is emphasized by EFQM business excellence model.
ISO 9000 emphasizes on customer experience. This is another important learning point that should always be given enough emphasis by firms to ensure that they are sustainable in the market. The ultimate aim of any business unit is to deliver high quality products or services to its customers. This is the only way through which customers will remain loyal to the firm.
Finally, the need to integrate activities that are already in existence and those that are under planning within the firm and continuous improvement of structural efficiency is another key learning point. This means that the planned activities should be in line with the current activities in order to ensure that there is consistency in delivering quality.