Total Quality Management in Abu Dhabi University Essay

Exclusively available on Available only on IvyPanda® Made by Human No AI

ISO 8402 defines quality as “the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs” Basically, “quality is satisfying customers need both present and future” (Charantimath, 2006).

Quality captures a product’s fitness for use, ability to distinguish feature or grade of the product in appearance, performance among others, degree to which a specific product is preferred over competing products of equivalent grade, degree of general excellence and finally it is concerned with how well a product conforms to design and other specifications (Charantimath, 2006).

For a company’s product or service to be competitive, then all these attributes have to be preserved and enhanced from time to time. Total quality management is the process which managers use to continuously identify and administer the activities needed to achieve the quality objectives of an organization with an aim of offering high value products and services.

Reasons why Abu Dhabi University implemented ISO system

ADU quality policy states that “it is committed to providing quality degree programs to its students. Focusing on the needs of students, it engages in a process of continuous improvement grounded in evidence-based assessment of students leaning and satisfaction with their Abu Dhabi University experience” (Abu Dhabi University, 2011).

ISO system was adapted to aid in executing this policy. An interview with Mr. Stephen Deunch’a (Quality Officer Assurance) revealed that implementation of ISO facilitated establishing processes and procedures in all department of the University. Secondly, it improved effectiveness of the processes and quality services. Finally, it introduced commitment to continuous improvements of quality.

Timeline of the whole project

The process of acquiring ISO certification is lengthy and requires a lot of company’s time and resources. There are five major steps for obtaining ISO certification. ADU began the process in December 2008 and completed in January 2010. The process involved documentation of procedures, documentation of quality manual and policies, revision and approval, Internal Auditing and semiannual management reviews.

Impact of acquiring ISO certification

Standards are important to stakeholders of an organization as they ensure positive characteristics such as quality, durability, efficiency, safety and environment friendliness are reinforced. For instances, all the employees of ADU have a universal understanding of procedures of various processes. Also, the University will direct resources in processes which are internationally standardized hence minimizing wastage. ISO also benefits the community at large because there interests are catered for and so it builds their confidence in the products.

ADU’s Vision, Mission and Values

ADU’s Vision 2013:

“Abu Dhabi University is recognized as a national University of choice for quality education, applied research that drives regional economic development, and enjoy international accreditation” (Abu Dhabi University, 2011)

ADU’s Mission

“The Mission of ADU is to offer highly rewarded career oriented undergraduate and postgraduate degree programs aligned with the needs of UAE and the region through excellence in teaching, student learning, faculty scholarships and engagmnet in community development” (Abu Dhabi University, 2011)

ADU’s Culture and Shared Values

“ADU’s community is student-centered, commited to faculty/staff development and prides itself in collegiality, inclusiveness while respectful of Arab culture, integrity, equity, innovation, agility and service above self” (Abu Dhabi University, 2011)

Office responsible for implementing ISO

Execution of ISO standards is the responsibility of every employee. However, the Executive Director of Quality Institutional Research and strategy Departement has the primary responsibility of implementing ISO 9001:2008. Assurance Unit has been asigned the responsibility of implementation of ISO system.

The Provost is responsible for achieving and maintaining internationa institutional accredation while the Dean of each college has the primary responsibility for achieving and mainintg individual program international accreditations for all programs in their college where such accreditations exist (Abu Dhabi University, 2011).

Next Steps

Currently, the Univeristy has implemented Balances Scorecards to be used for performance assessment of all managers. The University should extend measuring for all core processes, it should consider self measurement because scorecards is a perfomance measurement system that only track programs which lead to achieving strategis plan. It does not assess an individuals contributions towards achiving the strategic goals.

References

Abu Dhabi University. (2011, November 30). Vision and Beyond. Web.

Charantimath P. (2006). Introduction to total quality management: Total Quality Management, (3), 1-3.

More related papers Related Essay Examples
Cite This paper
You're welcome to use this sample in your assignment. Be sure to cite it correctly

Reference

IvyPanda. (2018, October 31). Total Quality Management in Abu Dhabi University. https://ivypanda.com/essays/total-quality-management-in-abu-dhabi-university/

Work Cited

"Total Quality Management in Abu Dhabi University." IvyPanda, 31 Oct. 2018, ivypanda.com/essays/total-quality-management-in-abu-dhabi-university/.

References

IvyPanda. (2018) 'Total Quality Management in Abu Dhabi University'. 31 October.

References

IvyPanda. 2018. "Total Quality Management in Abu Dhabi University." October 31, 2018. https://ivypanda.com/essays/total-quality-management-in-abu-dhabi-university/.

1. IvyPanda. "Total Quality Management in Abu Dhabi University." October 31, 2018. https://ivypanda.com/essays/total-quality-management-in-abu-dhabi-university/.


Bibliography


IvyPanda. "Total Quality Management in Abu Dhabi University." October 31, 2018. https://ivypanda.com/essays/total-quality-management-in-abu-dhabi-university/.

If, for any reason, you believe that this content should not be published on our website, please request its removal.
Updated:
This academic paper example has been carefully picked, checked and refined by our editorial team.
No AI was involved: only quilified experts contributed.
You are free to use it for the following purposes:
  • To find inspiration for your paper and overcome writer’s block
  • As a source of information (ensure proper referencing)
  • As a template for you assignment
Privacy Settings

IvyPanda uses cookies and similar technologies to enhance your experience, enabling functionalities such as:

  • Basic site functions
  • Ensuring secure, safe transactions
  • Secure account login
  • Remembering account, browser, and regional preferences
  • Remembering privacy and security settings
  • Analyzing site traffic and usage
  • Personalized search, content, and recommendations
  • Displaying relevant, targeted ads on and off IvyPanda

Please refer to IvyPanda's Cookies Policy and Privacy Policy for detailed information.

Required Cookies & Technologies
Always active

Certain technologies we use are essential for critical functions such as security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and ensuring the site operates correctly for browsing and transactions.

Site Customization

Cookies and similar technologies are used to enhance your experience by:

  • Remembering general and regional preferences
  • Personalizing content, search, recommendations, and offers

Some functions, such as personalized recommendations, account preferences, or localization, may not work correctly without these technologies. For more details, please refer to IvyPanda's Cookies Policy.

Personalized Advertising

To enable personalized advertising (such as interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. These partners may have their own information collected about you. Turning off the personalized advertising setting won't stop you from seeing IvyPanda ads, but it may make the ads you see less relevant or more repetitive.

Personalized advertising may be considered a "sale" or "sharing" of the information under California and other state privacy laws, and you may have the right to opt out. Turning off personalized advertising allows you to exercise your right to opt out. Learn more in IvyPanda's Cookies Policy and Privacy Policy.

1 / 1