In the present-day world of informational society, knowledge management seems to have become an integral part of the mechanism of any organization. By analyzing the existing information sources and delivering accurate data on time, a company is able to use the data in question to its advantage and improve its performance impressively.
However, information acquisition is not the only issue that a company must resolve in order to succeed; apart from the analysis of information sources, the concept of professional responsibility must be introduced and roles and responsibilities must be distributed among the members of the personnel.
Despite the fact that the ACME stores clearly lack cohesion between their departments (Information required for change of control or change of ownership or both for radioactive materials license, n. d.), it can still be assumed that the company is most likely to succeed with the introduction of the principles of shared knowledge into the information management standards.
The company must be given credit for its well thought out structure (Background information ACE Home Improvements, n. d.). Indeed, after a thorough consideration of the organization chart, one will notice that roles have been distributed reasonably among the members of the company.
ACME has a CEO, as known as the Project Sponsor, whose role is to handle the operation of the company (ACME Autopartes, SA de CV, n. d.). He plays the role of the company leader and the person who is in charge of efficient communication within the organization, as well as the communication of the company staff with the representatives of other companies.
The CIO, or the Project Manager, plays the role of the CEO’s assistant, providing the latter with the information regarding the Information Management Plan (IMP) (Acme Electric Manufacturing de México, S. de RL de CV Company profile, n. d.). The company also has the so-called Project Team, which consists of seven people and includes the COO, the CFO, the CLO, the Director of Marketing, the Director of HR, Store Operations Manager and the IT Applications and Integration Manager.
The role of the Project Team members is to make sure that their departments deliver high-quality performance. To be more exact, the IT Applications and Integration Manager’s role is to coordinate the work of the IT department, the Store Operations Manager makes sure that the operations are carried out properly, the Director of HR plays the role of the HRM department supervisor, the Director of Marketing makes certain that the marketing strategies have been defined and that the marketing specialists deliver high-quality results, the CLO performs the role of a learning manager, the CFO plays the part of a financial manager, and the COO’s role is that one of the company’s operating process supervisor.
Finally, the Support Staff includes the Assistant CIO (role: helping the CIO), Customer Service Manager/Front-end Manager (role: communication with the customer), Logistics Manager (role: handling transportation issues), Inventory Control/Security Manager (role: promoting security within the company), Director of Financial Analysis (role: defining the company’s financial strengths and weaknesses), Director of Staffing (role: managing the HRM department) and Training and Business Development Manager (role: providing the staff with training options).
The ACME Company Members’ Roles
Speaking of responsibilities, the next chart shows in a very graphic way what each of the stakeholders listed above is supposed to perform within the company. For instance, the CEO is responsible for the entire operation of the company. While considerably generalized, the given statement still defines the responsibilities of the company CEO quite precisely, stating that the CEO is responsible for the implementation of the information management plan (IMP).
To be more exact, the company CEO must make sure that the ACME Company has enough resources to fulfill its mission. The CIO, in his/her turn, is responsible for the design of the information management plan, in accordance with which the CEO of the company makes his/her decisions. IT Applications and Integration Manager are responsible for the organization of the information management process; the Store Operations Manager is in charge of his/her department and the corresponding procedures and policies.
As for the Support Staff, the Assistant CIO is responsible for providing credible information to the CIO, Customer Service Manager/Front-end Manager is in charge of relationships with the customer, Logistics Manager is responsible for the Logistics Department operation, Inventory Control/Security Manager is accountable for the company’s security, Director of Financial Analysis is responsible for the company’s financial transactions, Director of Staffing is responsible for the HRM department operations, and Training and Business Development Manager is in charge of generating new business opportunities.
The ACME Company’s Members’ Responsibilities
The ACME Company has been doing relatively well over the past few years, yet its system of roles distribution and responsibilities delegation seems to have become quite dated.
While the company should be encouraged for using a relatively simple system of roles distribution, which allows for a clear and fast production process, it still could use a better cooperation between its departments. In addition, the concept of professional responsibility should be introduced into the company so that the employees could be motivated in a more efficient manner.
ACME Autopartes, S. A. de C. V. Web.
Acme Electric Manufacturing de México, S. de R. L. de C. V. Company profil. Web.