Introduction
The corporate headquarters of Amazon.com is in Seattle, Washington, in the US. The company has several fulfillment facilities, customer support centers, software development centers, and individual websites located worldwide. It began as a simple website that sold books when it was first created on July 19, 1995 (Heathfield, 2019).
Amazon now holds the title of the world’s largest internet-based business. Amazon Inc. was chosen as a representative company because its HR department illustrates a strong and functional HR department. It is clear from Amazon’s HRM that the company has instilled a culture designed to make it the world’s top corporation in terms of customer focus.
Amazon’s Current HR Environment
The technology used by Amazon, which facilitates the retrieval and navigation of its database, is based on Linux. Amazon should implement training programs to provide its staff access to cutting-edge technical training and workshops (Heathfield, 2019). The business has made improvements on social media to draw in skilled workers and assess their abilities. It connects people in the same profession by connecting employees through platforms like LinkedIn. Amazon.com has also created a reliable business environment that offers a variety of options. The possibilities have strengthened the business and enhanced its market standing.
Amazon’s Human Resources Position
Through its websites, Amazon.com provides a wide range of goods and services. In addition to creating and selling electronic devices like Kindle tablets, Fire tablets, Fire TVs, and Echo and Fire phones, Amazon’s products also include a wide range of stock. However, most are unaware that Amazon was also the first to introduce distributed computing properly.
Through its Amazon Web Services (AWS), the business provides a wide range of services and projects of all kinds (Heathfield, 2019). AWS provides various services to businesses, including comprehensive processing, storage, database, testing, apps, and sending services. For Amazon, it is only the beginning of a massive undertaking. In exchange for using Amazon Publishing, the company pays artists and independent distributors 70% in royalties.
Comparing with Competitors’ Human Resource Management
Both Google and Microsoft offer a range of products and services. They provide a broader selection of services. Amazon has also expanded its market share and become increasingly influential. High personnel turnover jeopardizes Amazon’s ability to compete (Heathfield, 2019). The high turnover rate has harmed the company’s operations and reputation. However, it has implemented strategic measures to retain its workers.
Competitors of Amazon, such as Walmart and eBay, have made extensive investments in leadership and strategy. For instance, Walmart has given its leadership a tremendous deal of consideration. This choice was given top priority after comparing it to companies like Amazon, whose leadership has been crucial to their success.
Amazon’s Human Resource Competitive Position
To survive, the business must maintain a strong competitive position. Amazon is reducing its advantages in the human resources market. The turnover rate of employees in the company is significant because frequent personnel changes can hinder the organization’s growth.
Apple and Google, competitors, both continue to employ skilled personnel (Heathfield, 2019). Finding sophisticated personnel with the compensation and benefits provided is challenging. With strategic plans, however, the competitive position of human resources can improve, and employee skill management will be enhanced through training and development programs.
Recommendations
Benefits and Compensation
Amazon offers its full-time employees some of the best benefits in the industry, including comprehensive healthcare from day one, a 401(k) plan with a 50% match, and up to 20 weeks of paid maternity leave (Heathfield, 2019). The company is proud of its top-tier support and benefit systems. They provide the same benefits to all employees, regardless of level.
Amazon should review its benefits and compensation to attract qualified employees. It should also improve its service and develop competitive opportunities that can nurture the talent of its human resources. Among its perks, Amazon provides dental, medical, prescription medication, and vision coverage.
Additionally, employees are given paid time off, extra holiday compensation, resources for general well-being, and Amazon discount rates. Employee support programs are available to Amazon workers at no cost. The business also keeps basic life insurance and accidental death and dismemberment insurance for its workers.
Diversity
Diversity in the workplace encourages mutual respect among coworkers. Amazon should engage with individuals from diverse backgrounds within the e-commerce sector. People are unique and may offer a variety of things to the table (Heathfield, 2019). A variety of viewpoints and ideas can be provided by hiring people with diverse traits, which can help foster innovation.
Hiring individuals with the necessary skills to fulfill each task within the firm is crucial. To attract people from various backgrounds, a company that values diversity will attract a broader range of candidates to its job openings. People differ in multiple ways, and human resources management must acknowledge these variations and recognize that workforce diversity is a reality in any organization.
Mutual respect among employees is fostered through workplace diversity and inclusion. Due to its involvement in e-commerce, the company will interact with individuals from diverse backgrounds. As individuals, people may bring a range of contributions to the table.
Hiring individuals with diverse attributes may result in providing various perspectives and ideas, which may aid in developing creativity. The right personnel with the necessary skills must be hired for each job within the company, as businesses that emphasize diversity will attract more applicants to job opportunities, thereby recruiting employees from diverse backgrounds (Heathfield, 2019). Lastly, Amazon should employ a welcoming and diverse team, crucial to growing their company, because every skill, viewpoint, opinion, and perspective is valued and welcomed.
Employee Relations
A successful organization needs successful employee relations. Social media is the most interactive tool for employees. Amazon employees use Facebook and Twitter as communication tools. The business has improved its service because staff can communicate more quickly and over greater distances when using tweeters.
Video conferencing has enabled departments to consult with one another. Social media allows for quicker and more interactive communication. Therefore, employees can discuss difficulties they encounter when providing online services.
Talent Management
Talent management can be defined as an organization’s commitment to identifying, retaining, and developing the most talented workers available on the market. Even if a company has an HR department, it is still necessary to create a talent management plan explicitly tailored to the company’s needs to achieve the best outcomes (Heathfield, 2019). The organization’s goals should align with the talent management plan, clarifying the required talent (Heathfield, 2019). Based on the talent management strategy, Amazon should develop a tailored talent management process, as every firm needs a unique plan specific to its industry and business. They will be able to attract and retain top talent, resulting in a competitive advantage over other companies in the sector.
Technology
Technology has a significant impact on business operations. Every firm relies on technology in some form or another. Technology’s primary role in an organization is to enhance operations and facilitate growth. Additionally, technology has transformed the way people communicate at work. Thanks to technology, people are no longer required to be constantly present at work.
Additionally, it improves the organization’s performance and production. The manner in which conventional workplaces used to operate has undoubtedly altered. Technology also enables customers to access all the necessary information to communicate effectively with a company (Heathfield, 2019). Human resource workers may now concentrate on interpersonal responsibilities rather than sifting through mountains of documentation. Today’s Amazon employees operate in technologically advanced workplaces, where technology streamlines operations and supports them daily in their jobs.
Conclusion
One of the most prosperous companies in the world, Amazon.com, is well-renowned for its customer-friendly business practices. However, concerns have been raised about the hiring process and certain HR tactics used for existing employees. If Amazon wants to boost employee retention, it needs to reassess its hiring practices and refine its communication with staff. Even with all the incentives, the corporation struggles with employee disloyalty and is generally perceived by both insiders and outsiders as being too tough on its workers.
Reference
Heathfield, S. M. (2019). Why talent management is an important business strategy to develop. Web.