Introduction
Closed Circuit Systems Ltd is committed to empowering its clients with technology to provide security solutions to their organizations and business premises. Our organization is among the leading providers of technology based security to organizations in business across different fields of operation.
Our company has vast years of experience and operation and has become a household name in regards of provision of closed circuit television remote monitoring (CCTV).
Our history and reputation is wholly pegged on the successes the company has enjoyed in its seventy years of existence for delivering to its clients as its mandate states “empowering its clients with technology to provide security solutions to their organizations and business premises”(Collins 2009).
The provision of all services offered by Closed Circuit Systems Ltd through its staff requires awareness, sensitivity and understanding of the basic principles of equal opportunities and equality in order to develop an understanding of the effects of prejudice and discrimination and denial of equal opportunities to all persons. With this in mind the company seeks to retain the best of professionals amongst its ranks (Collins 2009).
Mission statement
Closed Circuit Systems Ltd is committed to empowering its clients with technology to provide security solutions to their organizations and business premises through the use of modern advanced technology.
To provide integrated security surveillance today for a better and safer tomorrow. Closed Circuit Systems Ltd’s solutions to client need to be tailor-made to ensure that each and every client’s needs are addressed and solutions unique to their particular needs are formulated.
Policy
Closed Circuit Systems Ltd has adopted the following policies and codes of practice because it approves of the fact that service provision rests not in good intentions but rather in actual actions (service delivery).
The company will ensure that no service user, client, employee, or job applicant and so forth are favored any less than others.
This action will ensure that everyone gets equal treatment or services regardless of the basis of “sex, race, age, ethnicity, tribal background, social status, disability, marital status or religious belief or is disadvantaged by circumstances or qualifications that are not substantial or justifiable” (Collins 2009). Closed Circuit Systems Ltd is committed to conduct its business in accordance to all laws that may apply to its position.
Each and every employee is expected to be informed of the code of ethics that the company is based on and should meet its requirements in doing their duties.
Queries pertaining its interpretation about the members of staff and officers should be brought to that individual’s superior or mayor for interpretation of this regulation, and “subjected to any collective bargaining agreement; any action concerning contravention of this regulation concerning officers and members of staff shall be ruled by the firm’s board of directors” (Schwartz, 2009).
Our policies are reviewed at each management review
Guiding principles (code of practice)
The following are the responsibilities of all our staff:
- To ensure the equality of opportunity for all
- To report to managers any apparent breach of policy to co-operate in measures introduced by the management
- To undertake available training as per company requirements
- To work within the law with honesty and integrity
- Not to allow discrimination by them or others in matters such as decisions on work, reviews, recruitments section, training and reporting.
- Not to subject anybody to behavior, whether thoughtless or malicious, which offends, insults, hurts or puts them at a disadvantage through discriminatory behavior
- Will adhere to the company’s confidentiality policy
- Will openly provide relevant information to authorized persons when required
- Will agree to acceptable strategies for dealing with certain events and ensure continued good practice
- Will attend staff meetings regularly
- Will protect the welfare of the government and staff alike
Confidentiality policy
The company will utilize the guidance on consent and confidentiality as outlined above. This states that, any personal information about individuals in the company’s database is subject to legal duty of confidence and will not normally be disclosed without the consent of the subject, your organization and the government other than as directed by law.
Closed Circuit Systems Ltd will ensure that the policies regarding sharing of personal information will be available to your organization and the government only.
The company will operate a clean desk policy given that, client information or files are not left out when not in use and will be locked away and secured in a filing cabinet by the senior officer on duty. All staff will be required to sign a policy compliance form in accordance with this (Collins 2009).
In obtaining consent to seek information from other parties or for the company to disclose information about certain individuals under the data protection Act the explanations required will include:
- clarity about the purpose of approaching the company,
- what information will be sought or shared
- details of individual seeking information
- reasons for disclosure of any information
- what is hoped to be achieved
- consent and approval from the relevant authorities concerning the above
In all cases, no information should be shared without express authorization from the government (Schwartz, 2009).
Purpose of the code
This code of ethics main purpose is to create a crime free environment at the work place by using the most modern technology available. Ensuring of maximum input in the business premises by the workforce through monitoring of employee performance, and performance training are also a major purpose of the code.
In addition to this, the code will provide a means of successful execution of services and a success at prosecution through recordings in court (Henn 2009).
Training and education
Training will include induction; health and safety measures; camera systems; risk assessment; conflict management; safe systems at work; diversity training; customer relation service; radio procedure; use of radio systems; emergency procedures; when to notify the authorities; equal opportunities; fault identification and repair; investigation; evacuation handling; basic fire fighting report writing; data protection Act; court procedures; witnessing in court; information technology; and communication.
The training and education will be carried out as per the company’s regulations and requirements and each employee is expected to be present as required (Henn 2009).
Employees it covers
The staff will each be appraised monthly and supervised in carrying out of their duties. All employees of Closed Circuit Systems Ltd will be required to attend pre and post training brief meetings as required and set out in their employment contracts. The company will take on appraisal review meetings every six months and team meetings will be held monthly so as to increase the employee spirit.
Management and stakeholders meetings will be duly arranged by the management of the company or appointees of the management to undertake the task (Henn, 2009). The company will make available practical guidelines and emergency procedures to the staff.
This will be in form of a guide book and all members of staff are asked to always keep one at hand so that they are well versed in this requirements and safety measure.
The company will ensure that it does all it can in its power to protect its staff from harm and violence. In addition to this, there will be implementation of lone working policies and procedures for staff (Stanwick & Stanwick 2009).
How it will be implemented/ communicated
Closed Circuit Systems Ltd seeks to communicate and implement this code of conduct/ethics through a creation of ethos in which clients, stakeholders, and employees can confidently make a representation or complaint knowing that it will be handled and dealt with promptly, fairly and utmost discretion (Schwartz, 2009).
The company’s procedure of implementation will be formulated in an easy to understand way and made available to all that are in contact with the company both internally and externally. This will be available to all service users and clients in a format that is both accessible and appropriate (Henn, 2009).
How it will be enforced and reported
In case of any breach of the code, a complainant can use any of these means to voice their concerns to the relevant authorities as laid out either via email, in writing, telephone or face to face. The company will provide each complainant a copy of the company’s procedures and will offer any assistance, guidance or advice necessary. It is the company’s desire to resolve all issues as soon as possible (Schwartz, 2009).
On receipt of a complaint a team of independent persons will be appointed to look into the complaint and the complainant should expect a response within twenty eight days of receipt of the complaint. Upon investigation, discussion and all relevant considerations, a response will then be issued to the complainant and all relevant actions will be taken.
Should be the complainant be dissatisfied with the result, he/she will be advised of the appeal procedures. Any appeals will be handled by an independent party. This independent party will decide and make recommendations as they deem fit. These conclusions will then be recorded. The outcome will be communicated to the complainant in writing.
Summary
This code/document is in part an agreement between the employer (Closed Circuit Systems Ltd) and the employees on the conduct expected of the employees at the work premise. It stipulates the company’s requirements of the employees and also outlines the employee’s expectations of the company.
The code outlines: the company’s mission statement –which is ‘a commitment to empowering its clients with technology to provide security solutions to their organizations and business premises’; guiding principles; policy; confidentiality policy; the purpose of the code; how training and education will be conducted; the employees it covers…
With the enactment of this document, it is believed that the moral standard of Closed Circuit Systems Ltd will be defined and regarded highly in its dealings with internal and external stakeholders; hence it expected to create rapport and respect among its business partners, and the business industry as a whole.
Reference list
Collins, D. (2009). Essentials of Business Ethics: Creating an Organization of High Integrity and Superior Performance. New York, NY: John Wiley and Sons.
Henn, S.K. (2009). Business Ethics: A Case Study Approach. New York, NY: John Wiley and Sons.
Schwartz, M. S. (2009). A Code of Ethics for Corporate Code of Ethics. Journal of Business Ethics, 41(1-2), 27-43.
Stanwick, P.A. & Stanwick, S.D. (2009). Understanding business ethics (1st ed.). Upper Saddle River, NJ: Prentice Hall,