Conflict management implies a set of rules and practices that can either prevent or alleviate problematic situations among employees. Needless to say, conflicts occur based on a multitude of reasons, including a difference in opinion, misunderstandings, or personal dislike. However, maintaining a professional setting is essential, which is why evidence-based measures can be employed to address the aforementioned barriers. Researchers highlight several ways to minimize problematic interactions, including collaboration, rivalry, accommodation, avoidance, and compromise. Moreover, avoiding conflict has been reported as the most effective method (Tabassi et al., 2018). Clearly, addressing the problem before it occurs is the ideal solution. Yet, what are the steps that can be implemented to prevent conflicts among team members?
In order for the workplace to be a welcoming environment in which conflicts are rare occurrences, it is essential to establish an organizational culture based on respect and equality. The employees have to understand that working for the company implies following the set rule of treating coworkers with respect and dignity (Lewitter et al., 2019). Another important measure is encouraging healthy communication. A team in which opposing ideas are discussed and debated rather than argued about is more likely to be productive and conflict-free. Last but not least, inclusivity and diversity may indirectly solve a variety of potential arguments. A workforce in which the employees have different views, are from contrasting backgrounds, and have opposing opinions encourages tolerance of the fact that not all people are the same.
Conflict management starts with argument prevention, which is essential when it comes to improving professional relationships among coworkers and maximizing positive interactions that lead to productivity and collaboration. By employing the aforementioned measures, namely, implementing an organizational culture based on respect, communicating efficiently, and focusing on inclusivity, companies can address arguments before they start. As a result, the workplace will be welcoming and productive rather than aggressive and confrontational.
References
Lewitter, F., Bourne, P. E., & Attwood, T. K. (2019). Ten simple rules for avoiding and resolving conflicts with your colleagues. PLOS Computational Biology, 15(1). Web.
Tabassi, A. A., Abdullah, A., & Bryde, D. J. (2018). Conflict management, team coordination, and performance within multicultural temporary projects: Evidence from the construction industry. Project Management Journal, 50(1), 101–114. Web.