Institution Background
CVS Health is a healthcare industry firm that provides various services, such as retail pharmacy and healthcare services. Below is a comprehensive analysis of how CVS Health epitomizes the six key elements of a learning organization.
Inspiring and Motivating People with a Mission or Purpose
The purpose of CVS Health is “bringing our heart to every moment of your health.” HealthHUB stores, which offer healthcare services and pharmacy products, support this goal (Danthinne et al., 2022). Affordable and accessible healthcare services inspire and motivate mission-driven people, and this element of the company is high.
Developing Leaders
The Executive Leadership Program and Emerging Leaders Program at CVS Health emphasize leadership development. The company encourages leadership through its Employee Resource Groups (Danthinne et al., 2022). These leadership programs develop a strong, talented team and ensure the company can meet its strategic goals, demonstrating high leadership development.
Empowering Employees
CVS Health offers its workers a variety of learning and development options. Programs like the Innovation Challenge also encourage employees to share ideas and expertise, leading to a high degree of employee empowerment.
Accumulating and Sharing Internal Knowledge
CVS Health has a robust knowledge management system with an intranet gateway and a digital library with thousands of courses and materials. The company also conducts periodic surveys to gather employee feedback and assess its learning efforts, resulting in high knowledge acquisition and sharing.
Gathering and Integrating External Information
CVS Health monitors healthcare industry trends to expand its offerings and expertise. For example, in 2018, the company bought Aetna to add health insurance to its list of healthcare services (Scheffler, 2018). External information helps CVS Health prepare for industry changes, and this element of the company can be rated as high.
Challenging the Status Quo and Enabling Creativity
The firm may have room for improvement in questioning the status quo and fostering creativity. CVS Health has several employee-driven innovation projects and partnerships. Still, there may be more ways to encourage creativity within the company so that this category can be rated as medium only.
Recommendation
To improve the category of “Challenging the status quo and enabling creativity,” leaders could launch an internal innovation challenge or competition to encourage employees to devise creative solutions to business problems. This may boost creativity and give employees a voice.
References
Danthinne, E. S., Giorgianni, F. E., Austin, S. B., & Rodgers, R. F. (2022). Beauty and the big business: A qualitative investigation of the development and implementation of the CVS Beauty Mark. Body Image, 41, 74–83. Web.
Scheffler, R. (2018). Testimony Regarding CVS Health Corporation’s Proposed Acquisition of Aetna Inc. Web.