Ensuring and promoting diversity and equity in healthcare is critical and impactful in today’s world. Following national standards on culturally and linguistically appropriate services (CLAS) includes providing a comfortable environment for employees and patients with different backgrounds. The healthcare office should maintain diversity and inclusion across ethnic, racial, gender, religious, sexual, and other dimensions.
In particular, integrating workers from racial and ethnic minorities is essential in overcoming disparities in the workplace and receiving health care (Goode & Landefeld). To do this, both leadership and the workforce must be skilled in maintaining a respectful and inclusive environment. It is also vital that the administrators and leaders of the healthcare organization understand and provide development and growth opportunities for the staff. Their commitment and education are key to creating a comfortable and diversed climate in the clinic setting. Training, communication skills development, and cultural education are essential for running a healthcare office.
A crucial element of CLAS is the provision of free language assistance to both office workers and patients. Their competence and engagement will be of great help to patients and contribute to the positive standing of the office. An essential element is the printing and distribution of resources in different languages about the services of the health office. This makes the company’s principles and conditions clear and accessible for its non-English-speaking staff and visitors. Moreover, all individuals should be informed about their state of health and have the right to explain themselves in the language they understand the best.
Culturally and linguistically appropriate practices and policies should article part of company etiquette. By encouraging inclusiveness and diversity, healthcare providers empower people and give them the opportunity to access the appropriate healthcare, as well as to improve their quality of life.
Reference
Goode, C. A. & Landefeld, T. (2018). The Lack of Diversity in Healthcare: Causes, Consequences, and Solutions. Journal of Best Practices in Health Professions Diversity, 11(2), 73–95.