Introduction
Every work environment requires effective leadership, empowerment, and good decision-making skills to ensure the prosperity of its operations. Strategic leadership is vital in ensuring the success of an organization (Ahmed et al., 2019).
To provide job satisfaction and performance, leaders should have explicit qualities such as self-confidence, intelligence, participation, good relations, and task-oriented behavioral traits. Most leaders face unexpected and complex work environments that make it impossible to respond consistently to every circumstance. Influential leaders constantly assess the possibility and decide how to modify their conduct in response to it. They attempt to comprehend the task (Bahadori et al., 2021). Which course of action to take is determined by requirements, environmental limits, and interpersonal dynamics. Appropriate action is the best chance of success in any company and organization.
Leaders must be aware of their leadership situation and try to improve it to ensure adaptable and flexible leadership. Learn to use a range of acceptable organizational behaviors to interact with the subjects effectively. Please choose the appropriate course of action based on their objectives and current situation. Be prepared for a time-consuming, difficult task to enhance effective service delivery when the jobs come through (Bahadori et al., 2021).
Give interdependent position players more excellent advice to guide the subordinates in handling the company’s operations and improve productivity. Keep a tight check on significant programs or unreliable staff who might corrupt the business operations leading to low productivity and losses (Ahmed et al., 2019). Novice subordinates should receive more training and instruction to become more productive and adhere to ethical standards and regulations.
On the other hand, the success of every organization shall depend on employee empowerment and effective decision-making by the leaders. Most decisions to be made in organizations are linked to politics, adaptation, and the progress planning of the organization. Participatory leadership should be enhanced to enable effective decision-making by incorporating ideas from other workers Becker et al., 2021).
Delegating duties to the subordinates also ensures shared authority and improved accountability and responsibility (Bahadori et al., 2021). Leaders should also focus on the psychological empowerment of the staff through understanding their feelings, attitudes, and emotions about particular activities in the organization.
Case Analysis
Working for Echo Electronics as a production manager, Paul Sanchez was contacted by an engineer who suggested a proposal to install new computerized workstations to increase production in the facility. The CEO of Echo Electronics concurred that this was an excellent concept, and he approved the installation of the new workstations. The CEO questioned Paul regarding the productivity rates and was instructed to address this situation immediately.
Paul discovered that three months after the structure of the additional workstations, productivity had not only increased but also declined. Paul inquired about the escalating situation with his subordinates to get their feeling about the matter. Although Paul’s subordinates concurred that there was a problem, they could not agree on a single exact explanation. Paul was also informed that two employees had left, and morale dropped due to the workstation change.
Justification
Action That Paul Could Have Taken to Prevent the Problem
The department has been converted into a financial inducement workstation, which has caused a decrease in productivity and quality. It resulted in defective products and customer dissatisfaction, poor workstation infrastructure, insufficient training, a lack of financial incentives, and low worker morale, among other problems. Paul should have constantly discussed which supervisors have been mentioned with his click as a manager.
The choice he took on his own will impact the business’s total productivity, which it already has. Before installing the new electronic workstations, one must first talk to the managers of the production divisions and get their thoughts and comments (Becker et al., 2021). He should understand how to use collaborative decision-making rather than authoritarian decision-making in participative leadership, particularly when leveraging modern technologies.
Second, Paul should keep a daily production log starting on the first day to spot any difficulties or unproductive workers immediately. Not until he checked three months later did he find that production and product quality had declined (Bahadori et al., 2021). Receiving defective Echo equipment led to clients developing a negative opinion of the business, and losing their ability to trust the company risked losing clients.
In addition, Paul, as a manager, should have instructed the team to begin training on the new technology the moment the announcement for its adoption was made. Training personnel in any company aspect is crucial in improving performance (Supriyono et al., 2022). His responsibility was to inspire the workforce and give them incentives because the equipment was modern, so they would be encouraged to put in extra effort to fulfill the products’ quality standards.
Additionally, the workers’ morale suffered because they were not trained to adapt to the new workstations, which may have helped it. Staff members will not be highly motivated if they lack training (Bahadori et al., 2021). As a manager, Paul should have considered this before implementing the workstations since he ought to be aware that the employees would refuse to utilize them because doing so would result in the loss of jobs.
Solution
Steps Paul Should Presently Take to Address the Issue
Paul needs to move decisively and keep the value of solid management and leadership abilities as the CEO insists on a week’s worth of production outcomes since the scenario is getting worse owing to low productivity and lousy quality levels. Paul needs to coordinate the operations of the production department and the marketing department at all times and must always communicate with his employees.
For Paul to understand the root of the issues, he must communicate efficiently with the staff. He needs to focus this time and pay close attention to the workers. Everything the employees will say should be recorded in notes and sketches. It is also a crucial step in moving forward and looking for answers to questions about what occurred.
Additionally, training may take some time since outcomes must be increased in a week. Paul will therefore need to earn their trust before he can offer them training programs in the future. He should begin setting up trainers to instruct the staff on using the new workstation. To constantly evaluate the outcome and approval from his employees promptly and make improvements as necessary,
Paul should also periodically review the caliber of instruction. Every action requires planning, but it’s more crucial when trying to improve our business and reach our goals (Bahadori et al., 2021). To meet his goals, Paul will be forced to present a future planning paper. He must consider all the tasks, objectives, materials, tools, talents, and attitudes. When a problem has arisen, making a solid plan can rescue things.
The following step involves exercising control. Starting immediately, Paul needs to keep an eye on the workers’ actions, successfully supervise them, and constantly motivate them to work more by giving them bonuses. An excellent effort is made to encourage employees to work hard for the company’s development through motivation, performance appraisal, perks, and incentives (Odoardi et al., 2019). Positive action and supplemental benefits to promote motivation and productivity can unquestionably aid them.
Finally, customers are an organization’s lifeblood, and any organization should ensure its operations are geared toward providing client satisfaction. Therefore, Paul must apply a customer care strategy to conceal the flaws and errors without harming the company’s overall reputation due to the loss of customers. As a result, he must constantly check to see if clients are satisfied and if their issues are being addressed.
Conclusion
To ensure the success of its operations, every workplace needs strong leadership, empowerment, and sound decision-making abilities. Developing strategic leadership is essential to a company’s success. Leaders should make explicit features like self-assurance, intelligence, participative, cordial, and task-oriented behavioral traits to promote job happiness and success.
Leaders must acknowledge their leadership situation and try to improve it to provide adaptable and flexible leadership. It is essential to enhance participatory leadership by embracing suggestions from other employees to facilitate better decision-making. By comprehending their thoughts, attitudes, and feelings towards certain organizational operations, leaders should also emphasize the psychological empowerment of their workforce.
Paul coordinates with the CEO to install workstations within the work premises leading to poor productivity. Customers also raised complaints about low-quality products. Employees’ motivation level diminishes as others opt out of the work. To prevent the occurrence, Paul should have involved the subordinates in the decision-making process.
He should have also ensured close monitoring of the productivity rate to avoid low productivity and enhance customer satisfaction. Training workers should also have been done to motivate them regardless of the situation. To address the aftermath, Paul needs to concentrate during this time and pay special attention to the employees to communicate with them effectively.
References
Ahmed, G., & Amiri, N. A. (2019). An analysis of strategic leadership effectiveness of Prophet Muhammad (PBUH) based on Dave Ulrich Leadership code.Journal Of Islamic Studies and Culture, 7(1). Web.
Bahadori, M., Ghasemi, M., Hasanpoor, E., Hosseini, S. M., & Alimohammadzadeh, K. (2021). The influence of ethical leadership on the organizational commitment in fire organizations.International Journal of Ethics and Systems, 37(1), 145–156. Web.
Becker, L., Coussement, K., Büttgen, M., & Weber, E. (2021). Leadership in innovation communities: The impact of transformational leadership language on member participation. Journal of Product Innovation Management, 39(3), 371–393. Web.
Odoardi, C., Battistelli, A., Montani, F., & Peiró, J. M. (2019). Affective commitment, participative leadership, and employee innovation: A multilevel investigation. Revista De Psicología Del Trabajo y De Las Organizaciones, 35(2), 103–113. Web.
Supriyono, S., & Susmonowati, T. (2022). The Role of Extrinsic and Intrinsic Motivation to Maintain Employee Performance Productivity During Work from Home (WFH): A Case Study of a Private University in Jakarta. Technium Social Sciences Journal, 27, 606-619.