Abstract
The main aim of this study was to assess the participation of the elderly in tourism activities. The study focused on the tourism sector of Thailand. The study explored various factors that motivated the elderly tourists to travel, in line with main objective. The study explored elaborate on the various forms of economic impact analysis with regard to inbound tourism. The study relied on primary data using structured questions to explain the main objective and the data was analysed using statistical tools like SPSS, and ANOVA analysis.
The study found out that the top three travel motivation factors for the elderly tourists were: rest and relaxation; visit to new places; and learning and experiencing new things. Consequently, the results further indicate that the least important travel requirements that were considered by the elderly tourists were: hotel accessibility and disability features.
Introduction
The population of the elderly has continued to rise in the recent past as a result of technological changes that have transformed the health sector. These improvements have increased the life expectancy age in several countries, and as a result, those who are aged 60 years or more constitute 11 percent of the world’s total population. Actually, it is projected that come the year 2050, the figure will reach 20 percent (Hall, 2006, p. 15). In some countries for instance Germany, France, Japan, and the United Kingdom, at least one third of the entire population is expected to be aged 60 years or more within a time span of less than 20 years (Dann, 2001, p. 239).
Indeed, the elderly population especially in the advanced countries usually participates in tourism activities due to the fact that they are already retired, thus, they have adequate time available for them to travel. In addition, the size of the elderly population has been expanding over the years and many of them have the desire to travel across the world. The higher purchasing power of the elderly population has also enabled them to participate in tourism activities.
Their higher purchasing power can be attributed to the high level of income that they have saved during their working life (You & O’Leary, 1999, p. 23). Many of the elderly population are healthy, educated, have sufficient income and enjoy a longer lifespan. This has motivated them to engage in tourism activities, for instance travelling and other leisure activities (Sellick & Muller, 2004, p. 201).
The tourism business is highly boosted by the time flexibility of the elderly population; therefore, it does not really suffer from occasional fluctuations with regard to demand for tourism services (Jang & Wu, 2006, p. 309). With regard to this, very many studies have pointed out that the main market segment for tourism is the elderly population (Shoemaker, 2000, p. 17; Horneman et al., 2002, p. 26; Bai et al., 2001, p. 152). In the advanced economies, tourism in the fastest growing sector. Tourism creates massive employment opportunities and at the same time, it really contributes to the country’s GDP through revenues from foreign earnings. In many cases the tourism sector is vulnerable to external influences and shocks.
Statement of the problem
There are many tourism destination sites in Southeast Asia; among all the destination sites, Thailand is the darling to many tourists. This is because of so many reasons, including the high level of hospitality by the citizens, the diverse culture of the people, and the various natural resources in the country. The tourism sector has been growing at an exponential rate, except for its decline in 2009 which can be attributed to the global financial crisis that affected many economies in the world. Actually, the international tourism arrivals in Thailand have surpassed the 14.4 million mark which translates to a growth rate of more than 3 percent. Consequently, the revenue gained from international tourism has surpassed the US$ 15.5 million mark (Jang & Wu, 2006, p. 309).
In Thailand, the tourism sector contributes to at least 14.1 percent of the total GDP. By the year 2008, the tourism sector employed at least 3.9 million people, which was about 10.6 percent of the country’s total employment (Jang & Wu, 2006, p. 309).
Like any other country, Thailand also relies on the elderly population, who they perceive as a potential market. The tourism products are therefore tailor-made to fit the needs and the expectations of the tourists falling into the age bracket. In the year 2007 alone, there was an increase in the elderly international tourism arrivals by 15.3 percent. Thailand receives many Asian tourists than European tourists. However, the European tourists stay for long when they visit, an average of 15.26 days; this is almost triple the length of time spent by the Asian tourists. This means that Thailand earns a lot of foreign exchange from tourism.
Objectives of the study
The various travel businesses really rely on information relating to the participation of the elderly people in tourism activities. This information is important as it enables them to thrive in the competitive business world (Crompton, 1979, p. 412; Jang & Wu, 2006, p. 310). There are several studies that have been conducted with regard to the participation of the elderly in tourism activities. All this is aimed at providing a clear understanding at the same to the relevant institutions. Recent studies concerning the behaviour of the elderly tourists have narrowed down to the Asian tourists, little emphasis has however been given to European elderly tourists coming to visit Thailand.
This study, therefore bridges the research gap by focusing mainly on the participation of the elderly Europeans in tourism activities in Thailand. In addition, the study goes further to explore on the relevance of the tourism elements that are offered in Thailand. The elements include: accommodation services, convenience, attraction sites, social amenities, and public provisions.
Information regarding the requirements and the preferences of the elderly tourists is very relevant as it helps planners to effectively come up with the relevant strategies and mechanisms of designing and innovating products that are appropriate to the tourists. With this in place, marketing will be easy and implementation will also be easy. Satisfaction of the tourists will also be enhanced and when this happens, more tourists will be attracted.
Justification of the Study
The findings of this study are of great value to policy makers and regulatory authorities. It provides the policy makers with a wide exposure with regard to the assessment of travel motivations and market segmentation for the elderly, thus enabling them to adopt the relevant strategies in line with the situation. The findings of this study also add to the body of knowledge of related studies about the assessment of oversea travel motivations and market segmentation for the elderly.
Literature Review
Introduction
This chapter reviews the theories both empirical and theoretical that are closely linked to the oversea travel motivations and market segmentation for the elderly.
Factors enticing the elderly to travel
All the elderly generation is coerced to travel as a result of motivation. Motivation plays a critical role to entice the elderly to engage in tourism activities. Basically, motivation can be attributed to the internal drive that exists within an individual. This internal drive persuades an individual to engage in an activity that derives satisfaction (Moutinho, 2000, p. 13). In other instances, motivation has been taken to mean the drive that exists within a person that compels him/her to do a certain thing so as to meet a psychological need or a biological need (Fridgen, 1996, p. 46). Travel motivation is the kind of motivation that is connected to the reason why people decide to travel (Hsu & Huang, 2008, p. 52).
The motivation that is connected to the tourists’ travel encompasses a wide spectrum of the tourists’ behaviours and their previous travel experiences. Examples of the motivations that lead people to travel include: the desire to relax, the urge to gain excitement, the need to interact with friends socially, the spirit of adventure, the urge to interact with families, the drive to improve personal status, and the urge to get away from the daily routines or stress. Pearce (1982) connected tourists’ motivation and behaviour to the Maslow’s hierarchy of human needs; he was of the opinion that “the main reason that made the tourists to be attracted to the destined place of visit was their desire to attain self-actualization, the feeling of love or belongings, and also to attain the physiological needs” (p. 42).
There exist various available literatures that explain the various factors that motivate tourists to travel. In their study, Cleaver et al. (1999) revealed that “the market for the elderly is not uniform, and they pointed out seven segments that relate to the motivation for the elderly tourists. The segments include: thinkers, nostalgic, physicals, learners, status seekers, friendly and escapists” (p. 8).
In addition, Backman et al. (1999) pointed out the similarities and contrasts that exist between the younger elders (55 to 64 years) and the other elders (65 years and above). In their study, they revealed that “the main motivation factors that drove the younger elders to travel was the need to relax or to engage in leisure activities; on the other hand, the older elders were mainly motivated to travel by educational attractions and national attractions” (p. 17).
Moreover, Fleischer and Pizam (2002) did a review of the past studies regarding travel motion and made an inference that “the older elders were generally motivated to travel by the desire to relax, interact, learn, and to gain excitement” (p. 108). In the same manner, Horneman et al. (2002) in his study revealed that “the motivation for the elderly was moving towards the desire to rest or relax, the desire for physical exercise or fitness, and the desire for education” (p. 34).
The most recent study done by Huang and Tsai (2003) did a review of the previous studies concerning travel motivation and found out that “the motivation to travel can be categorized into various groups, for instance, rest and relaxation, education, adventure, socializing, and escape from daily patterns of life” (p. 565). In the same way, Jang and Wu (2006) concluded that “the significant push and pull motivations of the tourists were: the desire to seek knowledge, and the urge to be safe” (p. 308).
Inspirations of the elderly tourists
An exploration of the past studies concerning travel motivation factors mainly focused on senior or elderly travels by checking on their profiles, tastes and needs. A study conducted by Anderson and Langmeyer (1982) to assess the profiles of the senior travellers mainly concentrated on two elderly groups (over 50 years and below 50 years). The study found out that “both the two groups were motivated to travel by the desire to fulfil their pleasure, the desire to rest or relax, and the desire to meet families or friends; however, the group which was above 50 years of age had a higher probability of touring historical sites” (p. 22).
In addition, a study conducted by Javalgi et al. (1992) confirmed that “younger tourists are more educated as compared to the elderly tourists, thus, they always carry out an information search before they proceed with their visit” (p. 16). In addition, the study also found out that “the elderly tourists had adopted a culture of purchasing trip packages that covered the costs of both transportation and accommodation” (p. 17).
Zimmer et al. (1995) conducted a study that mainly dwelt on the attributes of the elderly traveller; the study found out that “the most crucial discriminating variables that existed between those who travel and those who do not travel were: mobility problems, age, and level of education” (p. 8). A study conducted by Koss (1994) found out that “the elderly tourists preferred tourism packages that offered them excitements and added value to their lives” (p. 37).
In a related study, Bai et al. (2001) conducted a study that focused on elderly tourists from Britain, Germany and Japan. They found out that “the elderly tourists preferred to have packaged tours; this was evident by the significant number of the tourists in travel parties” (p. 152). When the elderly tourists travel, they always choose credible tour operators who have a good reputation. They also make sure that their health will not be at any risk, and that their trip will give them the desired satisfaction (Hsu, 2001, p. 64).
The decision of the elderly tourists to prefer motor coach tours is influenced by their demographic characteristics, psychological characteristics and psychographic characteristics (Shoemaker, 2000, p. 18). Consequently, Lindqvist and Bjork (2000) found out that: “before the elderly tourists make a decision to travel, they always check on whether their safety is safeguarded; the desire for safety increases as the tourists grow older” (p. 153).
How the elderly tourists behave
Several studies have been carried out to check on the patterns of behaviour of the elderly tourists. In his study, Shoemaker (1989) concentrated on elderly tourists from Pennsylvania by exploring their travel behaviour and their motivations to travel. He further “segmented the market for the elderly tourists into three groups, for instance, tourists travelling as a family, tourists who rested actively, and the older set of tourists” (p. 18). Romsa and Blenman (1989) conducted a study that focused on the patterns of vacation for elderly German tourists by concentrating on their travel modes, travel destination, length of stay, type of accommodation chosen, and vacation memories. They found out that “all the above listed factors were instrumental in influencing the tourists to travel” (p. 182).
Another study conducted by Huang and Tsai (2003) on the elderly tourists from Taiwan revealed that “the elderly tourists were reluctant to sign up for an all-inclusive tour package” (p. 565). Instead, the elderly tourists preferred to have elegant tours which had a high quality in terms of provision of services. Littrell (2004) conducted a study that sought to explore on the tourism activities of the elderly tourists and their behaviour when it comes to shopping. The tourist travel activities that were explored in this study included sports tourism, cultural tourism, outdoor tourism and entertainment tourism.
The study found out that “the profiles of the tourists were diverse with regard to their probability to shop at retail outlets, their choice of shopping malls, and their sources of information concerning the available shopping activities” (p. 351).
Motivation is regarded as a shape of the state of needs that influences a person to engage in a certain action or activity that has a higher probability of granting him/her a certain level of desired satisfaction (Moutinho, 2000, p. 13). Motivation is a procedure concerning preferences made by individuals or subordinate organisms among substitute forms of deliberate activity (Britton, et al., 1999, p. 27).
Barcelo (2000) suggested that “the present and immediate influence on the vigour, direction and persistence of action can be termed as motivation” (p. 24). Kinni (1994) found out that “business managers are striving to establish and maintain an atmosphere that is more favourable for the satisfaction of tourists, who are striving together in groups towards attainment of pre-determined goals” (p. 14). In the same way, Robson (2002) insinuated that “motivation can be offered to workers as per the following methodologies: the customary or traditional approach; implicit bargaining; human relations approach; internalized motivation; and competition” (p. 62).
Travel motivation can be explained as the magnitude of the commitment, vigour, and originality in the part of the tour. For many tour managers, amidst of ever gradually increasing more aggressive business atmosphere of the recent years, finding out, means to motivate the clients. In reality, a variety of varied hypotheses and means of tourist motivation have appeared, extending from increased involvement to monetary incentives and employee empowerment.
For small tourist enterprises, motivation can occasionally be predominantly challenging where the promoters have frequently worked for many years for establishing a company that he may be reluctant to delegate significant authorities to others. But the business owners should be aware of such drawbacks. Some of the issues connected to unmotivated travellers include deteriorating morale, less contentment, and widespread dissuasion. If permitted to prolong, these issues can lessen earnings, competitiveness, and productivity especially for small business (Crouch & Jordan, 2004, p. 120; Crompton & Ankomah, 1993, p. 466).
The motivation theories can be linked to the psychological factors like: wants, desires and goals, as the theories provide a description of the psychological factors (Fodness, 1994, p. 563). The psychological factors of needs, desires or goals induce an urgent urge in the person’s mind which leads him/her to purchase goods or services; thus, motivation directly influences the feelings of the individuals (Gartner, 1993, p. 200; Dann, 1996, p. 43; Baloglu, 1997, p. 226). Consumers who have divergent motives may assess a tourist destination in the same manner especially if they are of the opinion that the destination provides them with the maximum utility.
The important motivational elements that have been pointed out by different scholars in their studies include: the urge to get away from the daily programs or work; and the urge to seek for alternative enjoyable experiences (McCabe, 2000, p. 1050). The push-pull model was generated by Crompton (1979). The model postulates that “tourism is driven by two main forces; the first force, known as a push, pushes the tourist out of his/her home driven by the desire to travel to an unspecified destination” (p. 410).
In this context, the motivation of the push force depends on the satisfaction anticipated by the consumer, the urge for adventure, prestige, knowledge, and the desire to make new friendships. The second force, known as pull, provides the consumer with the direction regarding the choice of the destination (Uysal, Mclellan & Syrakaya, 1996, p. 62). The motives of the pulling force influence the consumer’s choice of the place to visit; the forces are connected to the features of the destination and the infrastructures that define tourism.
The features of the destination enable the consumer to make judgments as to whether their desires will be fully satisfied (Mohsin & Ryan, 2003, p. 117; Beerli & Martin, 2004, p. 670; Uysal, Mclellan & Syrakaya, 1996, p. 62; Fodness, 1994, p. 563). When the consumer has already pointed out the need, he/she proceeds to identify the destination that grants him/her the maximum satisfaction.
It is very beneficial for the elderly consumers to learn about the travel destination before making up their minds to travel. A study conducted by Guy, Curtis and Crotts (1990) confirm that the consumers’ learning about a destination is determined by their previous experiences or by the kind of information that they receive either directly or indirectly concerning the destination. Consumers who are uncertain normally relying on information from travel agencies so that they can be equipped with the necessary information concerning the destination site (Money & Crotts, 2003, p. 195).
The search for information relating to the destined visit site by the consumers is motivated by the various contingencies in the marketplace and the nature of the visits (Fodness & Murray, 1997, p. 506). Consumers who travel on a regular basis have a more affinity to receive information that relates to the travel product or the travel destination; with this regard they are more enthusiastic to spread the information to other interested travellers (Jamrozy, Backman & Backman, 1996, p. 912).
The elderly tourists have different perceptions concerning the kind of travel destination that they wish to have. Perception refers to the way in which the travel consumers regard the value of the product (Sheth, Newman & Gross, 1991, p. 163; Correia & Crouch, 2004; Correia, Valle & Moço, 2005). The concept of perception stems from the cognitive point of view or from the behavioural point of view. Thus, it should be noted that perception occurs as a result of the process of consumer learning together with their motivations. Previous researches concerning tourist motivation reveal that the consumers’ selection and assessment of travel products are influenced majorly by affective factors (Fodness, 1994, p. 558).
Every tourist is driven by his/her personal motivational factors to travel; these motivational factors are both internal external and they define the tourists’ insights regarding the destination (Baloglu & McCleary, 1999, p. 870; Gartner, 1993, p. 193; Correia, Valle & Moço, 2005). The internal motivational factors stem from the push motives while the external motivational factors stem from the pull motives.
Perception is a dynamic process due to the fact that the consumers have the ability to select, to organize and to spell out the various stimuli into a useful and clear manner. The perception of the consumer, therefore, varies from the real characteristics of a product to the manner in which the consumer grasps and analyses information (Dann, 1981, p. 190; Pearce, 1982, p. 153). Perception can occur selectively if the consumer decides to be selective in his/her exposure, attention, perceptual blockage and perceptual defence. It is a common practice of the consumers to select only things they need and block out the things that they regard as unnecessary or unfavourable to them.
There are two concepts of perception that stem from the tourists’ learning process. One of the concepts is the cognitive perception, while the other one is the emotional perception. When the elderly tourist assesses the features of the desired destination, cognitive perception is achieved; on the other hand, emotional perception relies on the thoughts of the consumer with regard to the desired destination (Gnoth, 1997, p. 292). Both the two perceptions (cognitive and emotional) are essential for formulating models of perception of the tourists’ travel products.
Every tourist has a great desire to satisfy his/her motivation when they decide to travel. Each tourist has a different interpretation of the concept of satisfaction, thus, its definition is divergent among the various consumers. Many scholars in their research articles have linked the definition of satisfaction to the distinction between expectation and experience (Woodside, Frey & Daly, 1989, p. 12).
Bultena and Klessig (1969) gave a definition of satisfactory experience as “a part of the level of the correspondence between the consumers’ desires and the experiences that they undergo” (p. 349). Satisfaction does not entirely stem from the pleasures that the tourists derive from the travelling experience, but rather it is the analysis that checks out whether the experience satisfied the consumer as it was expected to (Hunt, 1977, p. 49). Various researches have revealed that satisfaction and the brand’s attitude mean one and the same thing (LaTour & Peat, 1979, p. 433).
Affective reactions have a major influence on the experiences of the consumers’ consumption process with regard to their judgments on post-purchase satisfaction (Madrigal, 1995, p. 212; Spreng, MacKenzie & Olshavsky, 1996, p. 17; Barsky, 1992, p. 54; Oliver, 1993, p. 422). In this case, it is assumed that the satisfaction of the tourists is dependent on the performance of the product, the perceptions of the consumer in relation to the product, and the motivations that the consumers have.
The ratio between the performance and the perception rises as the level of the tourist’s satisfaction also rises (Barsky, 1992, p. 54); the ratio depends on the nature of the experiences that the consumers have in relation to the experience they had envisaged or desired. The dissatisfaction of the consumers comes about when there is a major disparity between what the consumers had expected and what they actually experience in terms of the performance of the products.
Various scholars have expressed their criticisms concerning the conceptualization of satisfaction with regard to the expectations that the consumers have. Satisfaction is perceived to have a connection with surprise (Arnould & Price, 1993, p. 26). In addition, Miller (1977) concluded that tourist satisfaction can occur in various forms; for instance, desirable satisfaction, ideal satisfaction, and tolerable satisfaction. When tourists go for the holidays, their satisfaction levels are highly connected to their level of motivation. When the travel destination is attractive, the needs and the motivation of the tourists are highly satisfied (Truong, 2005, p. 229).
The perception of the destination encompasses a variety of factors and various attraction sites that the consumer believes to have the capacity to satisfy his/her desires or expectations. Therefore, when the post-purchase behaviour analysis is undertaken, it is expected to make out whether the travel consumers have been satisfied by the tourist products or whether they have been dissatisfied with the same. The analyses of the post-purchase consumer behaviour are related to the concept of push and pull satisfaction. When the concept of push and pull satisfaction is likened to motivation, both the tangible and intangible components of the post-purchase analysis can be measured (Truong, 2005, p. 229).
The intention by the tourist to make a purchase depends on their motives relating to both the behavioural and social norms. The motives of the consumers depend on the level of expectations that they have concerning the probability of assuming a certain behaviour and the assessment of how they regard it (Fishbein & Ajzen, 1980). Lam and Hsu (2006) in their study used the theory of reasoned action to show that the intention of the tourists to choose a destination site depends on the recognized behaviour and the past behaviour (Fishbein & Ajzen, 1980).
The image that the travelling tourist portrays depends on the quality of the destination site, the anticipated satisfaction, the eagerness of the tourists to return and their enthusiasm to propose the destination to their friends. When the destination site is of a high quality, the tourists will be persuaded to return to the site because of the high level of satisfaction he/she experiences; the level of satisfaction will further influence whether the consumers will recommend the destination site to their friends. Further, studies show that the more a tourist visits a site, the more he/she is motivated to return, especially with regard to mature destinations (Kozak, 2001, p. 792).
Theory and Hypothesis development
How the elderly tourists make decisions
There are three fundamental stages that are involved in the process of decision making by the tourists; the stages include: the pre-decision, the decision and the post-purchase assessment (Crompton & Ankomah, 1993, p. 466; Bentler & Speckart, 1979, p. 457; Um & Crompton, 1990, p. 438; Ryan, 1994).
Before the tourist proceeds to make the purchase, the pre-decision stage normally precedes. This stage normally entails serious decision making by the tourist as he/she has to make the best choice out of the many alternatives. The kind of choices that the tourists have in this stage included: the travel destination, the activities to engage in during the travel and the level of expenditure that the tourist expects to commit. Very many tourists are motivated to travel because of the various activities that they intend to engage in or carry out (Crouch & Jordan, 2004, p. 120; Crompton & Ankomah, 1993, p. 466).
The pre-decision stage gives way for the decision stage. At this point the tourists make decisions paying attention to the time they have available for the travel and the amount of income that they want to commit on the travel. The decision stage is majorly concerned with the purchase of products. The post-purchase stage stems from the factors that determine the process of making choices and checks whether the tourist has been satisfied with the decisions or the choices that he/she had opted for. This stage, therefore, plays an important role in assessing the likelihood of making the purchase again and also in recommending or opposing the choice or the decision (Abelson & Levi, 1985; Barros & Proença, 2005, p. 300).
Three sets of models have emerged as a result of the interdisciplinary status of the elderly tourists’ behaviour. The models include: microeconomic models, structural models and processional models. In the case of microeconomic models, elderly tourists normally have the motive to increase their utility to the maximum subject to a combination of constraints such as: time, income and the level of technology (Morley, 1992). In the case of structural models, the connection between the input and output is scrutinized. Consequently, for the case of processional models, the tourist’s judgments are put to examination (Abelson & Levi, 1985).
The classical economic theory is the main basis of the microeconomic model that analyses the behaviour of the tourists. When taking into consideration the demand for manageable goods or services, classical economic theory is very instrumental. In addition, the classical economic theory brings into focus the limitations that relate to tourism analysis. Samuelson (1991) asserts that the notion that the tourists strive to maximize the utility that they derive from tourism contributes to the process of tourism analysis.
Moreover, the destination sites for tourists are not considered as objects that can directly be used, but rather products that have characteristics that facilitate the derivation of utility (Lancaster, 1966, p. 140); this utility is subject to various constraints. Morley (1992) brings into focus the utilization of microeconomic theory to the field of tourism. Microeconomic analysis creates a platform that is beneficial for the analysis of the behaviour of elderly tourists (Paraskevopoulos, 1977; O’Hagan & Harrison, 1984, p. 922; Song & Witt, 2000).
The whole decision making process of the elderly tourists is analysed by professional models. The models pay much attention to the underlying factors that influence the decision making process of the travel consumers. In simple terms, processional models give out information that relates to the behaviour of the consumers in their decision making process. There are various factors that influence the decision making process of the tourists; the main outstanding factor is actually the decision process. Tourism products, just like other normal products have several attributes which play the role of distinguishing them from the possible substitute products (Song & Witt, 2000; Lancaster, 1966, p. 140).
Scholarly studies that relate to the analysis of travel motivation are founded on the basis of various models that are considered to be outstanding. These models stem from the perspective of the processional models. The first model is the Nicosia model (1966) which concentrates on the correspondence that occurs between the tourist and the firm, and how the firm convinces the consumer to acquire her products. Another model dubbed Howard and Sheth’s model (1969) integrated the input notion that describes the behaviour of the tourists; in addition, the model states the ways by which the tourists incorporate these inputs in their decision making process. The Howard and Sheth’s model has continued to be regarded as the most important model for analysing the travel motivations of the elderly tourists.
Travel motivation of the elderly tourists can be assessed by paying regard to the analytic analysis of desire, anticipations, conception and satisfaction. Gallarza, Saura and Garcia (2002, p. 63) emphasized on the use of statistical tools (such as multivariate analysis that depend on other analyses like correlation matrix, sampling techniques and regression analyses) on tourism. Qualitative choice models are very efficient in assessing the behaviour of the elderly tourists; such models entirely depend on multinomial logit (Stynes & Peterson, 1984, p. 310; Barros & Proença, 2005, p. 302; Fleischer & Pizam, 2002, p. 118). In the recent past, many academic scholars have applied structural models on researches that relate to the assessment of the travel motivation of the elderly tourists (Baker & Compton, 1998, p. 800).
Research Methodology
Introduction
Methodology is the process of instructing the ways to do the research. It is, therefore, convenient for conducting the research and for analysing the research questions (Easterby, Thorp & Lowe, 2008, p. 67; Saunders, Lewis & Thornhill, 2009, p. 87). The process of methodology insists that much care should be given to the kinds and nature of procedures to be adhered to in accomplishing a given set of procedures or an objective.
Research philosophy
For this part, choosing a philosophy of research design is the choice between the positivist and the social constructionist (Easterby, Thorp & Lowe, 2008, p. 67). The positivist view shows that social worlds exist externally, and its properties are supposed to be measured objectively, rather than being inferred subjectively through feelings, intuition, or reflection. The basic beliefs for positivist view are that the observer is independent, and science is free of value. The researchers should always concentrate on facts, look for causality and basic laws, reduce phenomenon to simplest elements, and form hypotheses and test them.
Preferred methods for positivism consist of making concepts operational and taking large samples. The view of the social constructionists is that reality is a one-sided phenomenon and can be constructed socially in order to gain a new significance to the people. The researchers should concentrate on meaning, look for understanding for what really happened and develop ideas with regard to the data. Preferred methods for the social constructionists include using different approaches to establish different views of phenomenon and small samples evaluated in depth or over time (Saunders, Lewis & Thornhill, 2009, p. 87).
In the case of analysing the participation of the elderly in tourism, the philosophy of the social constructionists was used for carrying out the research. Because it tends to produce qualitative data, and the data are subjective since the gathering process would also be subjective due to the involvement of the researcher.
Research methodology
The participation of the elderly in tourism has multifaceted subjects. Any researcher can centre on distinct areas, for instance, safety of the tourists, quality of attraction sites or the social amenities and facilities present. This paper mainly focuses on the motivational factors that inspire the elderly to participate in tourism activities.
This research will mainly use the qualitative methodological approach as it describes the precise behaviours of companies. Qualitative methodological approach enabled the researcher to point out clearly the values that drive the strategies of the research (Easterby, Thorp & Lowe, 2008, p. 67; Saunders, Lewis & Thornhill, 2009, p. 87). The qualitative methodological approach is preferred over quantitative methodological approach as the latter does not capture all the variables, thus, producing unreliable results. Quantitative analysis and quantitative analysis serve as the two central methodologies of a research.
Qualitative research is a way of research question captured in various academic fields of study, conventionally used in the social sciences, but also in research on market and other areas (Saunders, Lewis & Thornhill, 2009, p. 89).
Exhaustive apprehensions of human demeanour with regard to qualitative researchers are being carried out with an aim to assess the causes that relate to such demeanour. The qualitative method investigates the question as to how and why decision making is carried out; hence, focused and smaller samples are more frequently preferred for huge samples. Quantitative methods on the other hand verified the validity and truthfulness of the hypotheses; qualitative methods can be explained as a source of data or an explanation based on the dimensions of the graph or a non-mathematical data collection (Easterby, Thorp & Lowe, 2008, p. 67; Saunders, Lewis & Thornhill, 2009, p. 87).
Nonetheless, the most customary demarcation between the uses of quantitative and qualitative research especially in the social sciences is that qualitative procedures are employed for illustrating confounding quantitative outcomes or for exploration. On the contrary, quantitative methods are being employed to evaluate theories. This has been demonstrated as one of the fundamentals of qualitative research. Some critics think that quantitative method of analysis purposes to offer many illustrations, precise and reliable evaluation mainly through cantered conjectures, applied mathematics and evaluation tools (Saunders, Lewis & Thornhill, 2009, p. 89). On the other hand, qualitative data are normally tedious to display or graph in mathematical terms.
Qualitative research is mostly accepted as the best technique for evaluating policies and research programs. Qualitative research provides clarifications to the various issues arising in a unique way that is dissimilar to the quantitative approach. This is especially the case for comprehending why and how some results were accomplished (not just what was accomplished) and also for replying some significant queries about pertinence, unplanned effects and impact of processes such as: were anticipations justifiable; did procedures function as anticipated; were chief policy makers able to do their jobs; did the program create any unintended impacts; and so on.
Case study
Case study is an approach of methodology that is applied when a comprehensive research or investigation is required. Case study is widely applied in sociological studies, but of late it is commonly applied in research institutions (Saunders, Lewis & Thornhill, 2009, p. 89). Case study approach has procedures to be followed; hence, the researcher is required to stick to the guiding rules and principles so as to produce the best results. Through a case study approach, the researcher has access to a wide range of data sources; as a result of this, case study results are always very comprehensive and in-depth (Saunders, Lewis & Thornhill, 2009, p. 242).
Case study research does not entail sampling; hence it is beneficial to select the cases in a relevant manner in order to maximize on what should be learnt. Through a case study approach, relevant issues that form the basis of the study are thoroughly exploited. In addition, issues that appear to be more complex are brought to light through the use of case study as a research approach. The basic steps to be followed when structuring a case study approach are:
- the research questions should be clearly stated and defined;
- choose the cases and the data collection and analysis techniques;
- arrange to gather data;
- process and analyse the collected data;
- make a report with regard to the analysed data.
There are three types of case studies. The first one is the intrinsic study which is carried out when the expected results are supposed to elaborate clearly on the case. The second type is the instrumental case in which the case acts as a fountain of knowledge to support the research. The third type of case study is the collective approach in which the phenomenon is explained by a surplus of independent case studies. Actually, the latter type of case study was used in this research since it is the sensation of tourism exploration that is open to investigators.
Case design
This study consisted of two cases, for instance, how the elderly tourists are motivated to participate in tourism and what actually motivates them. The most essential exercise when carrying out a case study survey is to clearly spell out the actual cases. When conducting this research, the researcher conducted an interview for tourists who were sampled; the practices in this scenario are considered as discrete cases. It carries much weight to formulate the cases to centre on concrete issues like the behavioural attributes of the tourists.
Multiple cases are normally expensive to carry out just as they consume a lot of time to carry out. Multiple-case designs are normally more realistic that single-case designs. Due to the fact that this research mainly focused to point out the conducts of the elderly tourists in Thailand, it was very essential to explore on at least one tourism component; thus, justifying the collective case study approach.
The replication logic of the cases forms the basis of the case selection (Saunders, Lewis & Thornhill, 2009, p. 92). There exist two different approaches in the literature that assist in the selection of the cases. The literal replication is the first approach. It entails that regardless of the large number of cases that the researcher predicts, the results will remain similar. The second approach is the theoretical replication; it is actually the opposite of literal replication as a large number of cases predicted produces different results. In this research, theoretical replication was adopted.
A list of Thailand’s best tourism destination sites was used to select the respondents that were to be interviewed in this research. The main underlying assumption for the selection of these respondents was based on the behavioural attributes of the tourists. After conducting one or two interviews, some respondents preferred to be anonymous, thus, all the names of the interviewees were kept secret.
Management of empirical material
Qualitative research is normally characterized by a great abundance of risks. Some of these risks include false impression and making invalid or unreliable inferences. Easterby, Thorp and Lowe (2008) pointed out that “qualitative research is rigid in nature and cannot be characterized by weak or unreliable inferences” (p. 382). In order to avoid these risks in qualitative research, it is essential that the data is extensive and impartially recorded by precise means like using tape recorders.
Gathering of empirical information
This study mainly used a non-probabilistic design of sampling. In this design, not every participant in the study has an equal chance of being chosen. Non-probability sampling design does not utilize much cost and time, hence it is widely preferred. When smaller samples are used, a non- probabilistic research design is susceptible to errors, thus, normally a larger sample size is selected. In addition, it was preferred for the number of observations to be more than the number of variables as a regression analysis was to be conducted.
This study mainly targeted a sample of at least 400 elderly tourists who were aged over 55 years and were travelling to Thailand. Data collection was done by administering questionnaires at the leading tourist destination sites, for instance, Bangkok, Phuket, Chiangmai, and Pattaya. 600 questionnaires were issued out to the respondents, but only 467 questionnaires were collected; 37 questionnaires were spoilt as a result of the respondents’ mistakes, thus, 430 questionnaires were utilized in analysing the data.
Analysis and interpretations
Many people still doubt the effectiveness of qualitative research because it is rigid in nature. However, there are some criteria that are under consideration to correct this fault. These criteria include: credibility, transferability, dependability and conformability. Credibility enables the researcher to display the real circumstance that is under investigation. Transferability provides the reader with many details concerning the circumstances in which the research can be applied. Dependability enables the authors to make a duplicate of the study. Finally, conformability proves that the results of the study stem from the analysis of the data, rather than from the imaginations of the author (Saunders, Lewis & Thornhill, 2009, p. 89).
Questionnaire Survey
Questionnaires are pre-formulated set of questions which require the respondents to record their answers usually within closely defined alternatives (Carter, 2009, p. 239). Questionnaires can be administered to the respondents either by mail or personally by the researcher. Before designing a questionnaire, there are three principles to pay attention to, these principles include: principles of wording, principles of measurement and the general set up of the questionnaire.
Questionnaire Survey Pilot Testing
Questionnaire pilot testing is a process that entails carrying out a first round test of the instruments for data collection with the aim of making out errors and getting rid of them (Robson, 2002, p. 214). This process is normally undertaken before taking the step to collect data from the entire population. Pilot testing encompasses giving out a sample of the questionnaires to a small group that has the same features as the same features as those of the intended population. In addition, the sample questionnaires should be given out in a manner that replicates how the real data collection process will happen (Bryman and Bell, 2003, p. 219).
The main aim of questionnaire survey pilot testing is to make amends to the instruments of data collection or the specified methods of collecting data; this will ensure that the questionnaires are structured in a relevant manner and also proper methods of data collection are employed. Without pilot testing, the researcher risks collecting worthless data which are ineffective in the research process (Carter, 2009, p. 239).
The common problems that may be detected during the pilot testing stage include: tough questions that the respondents can’t easily understand, irritating questions that make the respondents uncomfortable, questions which have more than one interpretation and questions that address many issues at the same time (Robson, 2002, p. 214). One other aim of pilot testing is that it enables the researcher to formulate advanced methods of giving out the data collection instruments; for instance, if the researcher notices that the respondent has a weakness in filling out the questionnaires, then it is upon the researcher to find out ways of summarizing the questions in the data collection instruments (Carter, 2009, p. 239).
Data Analysis Methods
The main objective of the study was to explore on the participation of the elderly in tourism. The study utilized structural econometric models to assess the models that comprise the relevant variables that describe the data (Yoon & Uysal, 2005, p. 52). The structural econometric models also allow the researcher to estimate the connections that exist among the variables (Yoon & Uysal, 2005, p. 52). Data from the survey were entered into the Excel spreadsheet program and was analysed using SPSS and ANOVA analysis.
The statistical tools that were put to use during the analysis of the descriptive data were; measures of central tendency, standard deviation and frequency. On the other hand, the statistical tools that were used to analyse the inferential statistics of the data were: F-test, T-test and level of significance.
Limitation of data collection methods
There have been a lot of concerns on additional budgetary expenses for collection of the data, regardless of whether the gathered data is really genuine or not and whether there may be an explicit conclusion when interpreting and analysing the data. In addition, some tourists were reluctant to offer some information they deemed confidential and unsafe in the hands of their competitors. This posed a great challenge to the research as the researcher had to take a longer time to find other tourists who were willing to give out adequate information.
Validity and reliability
Validity of the data represents the data integrity and it connotes that the data is accurate and much consistent. Validity has been explained as a descriptive evaluation of the association between actions and interpretations and empirical evidence deduced from the data. More precaution was taken especially when a comparison was made between the tourists’ commitment and attitude. The tourists’ motivation may differ from business to business and may not be identical in an industry. Reliability of the data is the outcome of a series of actions which commences with the proper explanation of the issues to be resolved. This may push on to a clear recognition of the yardsticks concerned. It contains the target samples to be chosen, the proper sampling strategy and the sampling methods to be employed.
Findings, Data Analysis and Interpretation
Introduction
This section covers the analysis of the data, presentation and interpretation. The results were analyzed using SPPS, ANOVA, regression and correlation analysis.
Descriptive statistics
Demographic characteristics of the respondents
Table 4.1 shows the summary of the demographic characteristics of the respondents who successfully completed the questionnaires.
Table 4.1 Demographic characteristics of the respondents
The results summarized in the table reveal that out of the 430 respondents who successfully filled out the questionnaires, 65.12% were male and 34.88% were female. Almost half of the respondents (46.05%) were in the age group between 55 and 59 years; 28.14% of the respondents were in the age group between 60 and 64 years; in addition, 25.81% were aged above 65 years. 143 respondents (33.26%) had a bachelor’s degree; 26.28% (n = 113) had a high school level of education. Moreover, 291 respondents (67.67%) were married, while only 38 respondents (8.84%) were divorced. 173 respondents (40.23%) had an excellent health status; only 8 respondents (1.86%) had a poor health status.
The study also found out that 40.23% (n = 173) of the respondents worked on a full-time basis; 14.89% (n = 64) of the respondents worked on a part-time basis; while only 3.72% (n = 16) of the respondents were unemployed. 47.91% of the respondents perceived their economic status as enough. Consequently, out of the 430 respondents who successfully completed the questionnaires, 27.67% were British tourists, 17.21% had a Dutch origin, 13.72% came from Germany and the rest (41.40%) came from other European countries.
Summary with regard to enthusiasm to travel
Table 4.2 shows the summary of the factors inspiring the tourists to travel with regard to the respondents who successfully completed the questionnaires.
Table 4.2 Enthusiasm to travel by the respondents.
The table above gives the summary of travel motivations of the respondents who had completed their questionnaires successfully. The study found out that the top three travel motivation factors for the elderly tourists were: rest and recreation; visit to new places; and learning and experiencing new things. This is indicated by the values of their means as 4.13, 3.97, and 3.96 respectively. In addition, the study found out that the bottom three travel motivation factors that least motivated the elderly tourists were: enlighten (mean = 3.48); exercise physically (mean = 3.10); and visit family and friends (mean = 2.98).
With regard to the analysis of the travel behavior of the elderly tourists, the study found out that 41.40% of the respondents had visited Thailand only once; 31.86% of the respondents had toured Thailand at least four times. In addition, at least half of all the respondents (58.37%) were planning to stay in Thailand for at least 15 days. The study further found out that 54.42% of the respondents travelled together with their spouses. The main motivating factor that influenced the elderly tourists to visit Thailand was the fact that the tourists regarded the nationals of Thailand as friendly (72.79%).
Of all the activities that the tourists desired to engage in, leisure and sight-seeing was the leading activity as it was preferred by 72.56% of the respondents. Moreover, 47.67% of the respondents opted to stay in 4-star hotels; at the same time, 41.86% of the respondents preferred to rent a car to travel around, and their leading source of information was from family and friends (46.74%). 41.86% of the respondents had a daily expenditure of below $100, while 23.25% of the respondents had their daily expenditures ranging between $100 and $120. 33.49% of the respondents confirmed that they liked touring Thailand in January, while 88.60% of the respondents agreed that they will make another visit to Thailand.
Summary of the significance of the tourists’ needs
Table 4.3 shows the summary of the significance of the tourists’ needs of the respondents who successfully completed the questionnaires.
Table 4.3 The significance of the tourists’ needs
430 elderly tourists gave out their ratings with regard to the relevance or importance of the 17 characteristics of travel requirements listed in Table 4.3 above. The results indicate that the most important travel requirement that was considered by the elderly tourists was safety of the destination (mean = 4.19). Location of accommodation and natural attraction followed in that order with means of 4.02 and 4.01 respectively. Consequently, the results further indicate that the least important travel requirements that were considered by the elderly tourists were: hotel accessibility and disability features (mean = 3.41); special events and festivals (mean = 3.40); and leisure activities (mean = 3.15).
Table 4.4 The satisfaction of tourism attributes of travel requirements (N = 430).
430 elderly tourists gave out their ratings with regard to their satisfaction of the travel requirements listed in Table 4.4 above. The results indicate that the most satisfying travel requirement that was considered by the elderly tourists was safety of the destination (mean = 4.10). Location of accommodation and natural attraction followed in that order with means of 4.09 and 4.05 respectively. Consequently, the results further indicate that the least important travel requirements that were considered by the elderly tourists were: hotel accessibility and disability features (mean = 3.69); special events and festivals (mean = 3.68); and leisure activities (mean = 3.52).
The F-test and T-test that was carried out during the analysis of the data revealed that the wide disparity that was evident on the age of respondents, their gender, level of education, employment status and health status were considered to be significant factors in deciding the travel requirements.
Conclusion and Recommendations
Introduction
This chapter presents the summary of the findings and discussion of the results in accordance to the objectives of this study. Finally, the chapter contains the conclusions and recommendations.
Discussion
Relative studies concerning the participation of the elderly in tourism have mostly been done in America and Europe. Some of these studies paid much attention to the Taiwanese elderly travellers; just a few studies have dwelt on European elderly tourists who visit Thailand. Even though the Thailand government has taken the initiative to promote the tourism sector, there has been no major increase in the number of European tourists who visit Thailand. With regard to the results concerning the participation of the elderly in tourism, 41.4% of the respondents who successfully filled out the questionnaires confirmed that it was their first time to visit Thailand; 31.86% of the respondents had originated from the western countries and had visited Thailand more than once.
This indicates that at least one-third of the respondents were frequent visitors because of the friendly nature of the people in Thailand. The tourists who had visited for the first time got information from their friends or relatives who had previously visited the place and recommended it to them.
From the research findings, it can be pointed out that the main factors that motivated the elderly tourists to travel were: the desire to rest or relax (mean = 4.13), the urge to visit new places (mean = 3.97), and the desire to learn and experience new things (mean = 3.96). These findings are in conformity with the previous studies conducted by Anderson and Langmeyer (1982), Fleischer and Pizam (2002) and Horneman et al. (2002). It is very evident that many elderly travellers in today’s world have more desire to discover new things and ideas than the generation of elderly tourists in the past.
Many respondents cared so much about the safety of their travel destination; this is in agreement with the previous studies done by Hsu (2008), and Lindqvist and Bjork (2000). It is a common practice for many European countries to beef up the security and safety standards of the elderly tourists. With this regard, the tourists who visit Thailand from Europe expect to a similar level of security measures while travelling. The need for adequate security and increase safety as the tourists grow older. In addition, the study found out that, the other important factor that motivated the elderly tourists were the natural attractions; the elderly tourists are much attracted to feel the sun-and-sea experience and they also enjoy feeling the natural beauty of mountains and forest experience.
Conclusion
Motivation refers to the category of a need or a plight that urges a person to engage in a certain action that is expected to offer him/her. In other instances, motivation has been taken to mean the drive that exists within a person that compels him/her to do a certain thing so as to meet a psychological need or a biological need. Travel motivation is the kind of motivation that is connected to the reason why people decide to travel.
The motivation that is connected to the tourists’ travel encompasses a wide spectrum of the tourists’ behaviours and their previous travel experiences. Examples of the motivations that lead people to travel include: the desire to relax, the urge to gain excitement, the need to interact with friends socially, the spirit of adventure, the urge to interact with families, the drive to improve personal status, and the urge to get away from the daily routines or stress.
Every tourist has a great desire to satisfy his/her motivation when they decide to travel. Each tourist has a different interpretation of the concept of satisfaction, thus, its definition is divergent among the various consumers. Many scholars in their research articles have linked the definition of satisfaction to the distinction between expectation and experience. Bultena and Klessig (1969) gave a definition of satisfactory experience as “a part of the level of the correspondence between the consumers’ desires and the experiences that they undergo” (p. 349). Satisfaction does not entirely stem from the pleasures that the tourists derive from the travelling experience, but rather it is the analysis that checks out whether the experience satisfied the consumer as it was expected to. Various researches have revealed that satisfaction and the brand’s attitude mean one and the same thing.
Travel motivation can be explained as the magnitude of the commitment, vigour, and originality in the part of the tour. For many tour managers, amidst of ever gradually increasing more aggressive business atmosphere of the recent years, finding out, means to motivate the clients. In reality, a variety of varied hypotheses and means of tourist motivation have appeared, extending from increased involvement to monetary incentives and employee empowerment.
For small tourist enterprises, motivation can occasionally be predominantly challenging where the promoters have frequently worked for many years for establishing a company that he may be reluctant to delegate significant authorities to others. But the business owners should be aware of such drawbacks. Some of the issues connected with unmotivated travellers include deteriorating morale, less contentment, and widespread dissuasion. If permitted to prolong, these issues can lessen earnings, competitiveness, and productivity especially for small business.
The study found out that the top three travel motivation factors for the elderly tourists were: rest and relaxation; visit to new places; and learning and experiencing new things. This is indicated by the values of their means as 4.13, 3.97, and 3.96 respectively. In addition, the study found out that the bottom three travel motivation factors that least motivated the elderly tourists were: seeking intellectual enrichment (mean = 3.48); exercise physically (mean = 3.10); and visit family and friends (mean = 2.98).
The results further indicate that the most satisfying travel requirements that was considered by the elderly tourists was the safety of the destination (mean = 4.10). Location of accommodation and natural attraction followed in that order by means of 4.09 and 4.05 respectively. Consequently, the results further indicate that the least important travel requirements that were considered by the elderly tourists were: hotel accessibility and disability features (mean = 3.69); special events and festivals (mean = 3.68); and leisure activities (mean = 3.52).
Recommendations
The findings of this study are very relevant to the elderly tourists, tourist planners and tourist marketers. It is a good idea for Thailand to implement relevant policies and strategies both in the private sector and in the public sector. One of the relevant policies to be implemented is to carry out a promotional campaign to popularize the country’s tourism sector in order to capture the European market by reaching out the elderly tourists. In addition, Thailand government should beef up the security measures for the visiting elderly tourists.
It is also adequate for the country to improve and protect the physical appearance of tourist destination sites to enable her to be in a competitive position as compared to the other countries. Moreover, the ease of accessibility to the tourist destination sites should be improved so as to give an easy time for the elderly tourists to move around. Accommodation facilities and other social amenities should be upgraded so that they can be up to standard and fit the specifications and the requirements of the elderly tourists.
Statement of contribution
Summary
The main aim of this study was to assess the oversea travel motivations and market segmentation for the elderly. The study explored various factors that motivated the elderly tourists to travel, in line with main objective. The study explored elaborate on the various forms of economic impact analysis with regard to inbound tourism. The study relied on primary data using structured questions to explain the main objective and the data was analysed using statistical tools like SPSS, and ANOVA analysis.
The study found out that the top three travel motivation factors for the elderly tourists were: rest and relaxation; visit to new places; and learning and experiencing new things. This is indicated by the values of their means as 4.13, 3.97, and 3.96 respectively. In addition, the study found out that the bottom three travel motivation factors that least motivated the elderly tourists were: seeking intellectual enrichment (mean = 3.48); exercise physically (mean = 3.10); and visit family and friends (mean = 2.98). The results further indicate that the most satisfying travel requirements that was considered by the elderly tourists was the safety of the destination (mean = 4.10).
Location of accommodation and natural attraction followed in that order by means of 4.09 and 4.05 respectively. Consequently, the results further indicate that the least important travel requirements that were considered by the elderly tourists were: hotel accessibility and disability features (mean = 3.69); special events and festivals (mean = 3.68); and leisure activities (mean = 3.52).
The findings of this study are very relevant to the elderly tourists, tourist planners and tourist marketers. It is also adequate for the country to improve and protect the physical appearance of tourist destination sites to enable her to be in a competitive position as compared to the other countries. Moreover, the ease of accessibility to the tourist destination sites should be improved so as to give an easy time for the elderly tourists to move around. Accommodation facilities and other social amenities should be upgraded so that they can be up to standard and fit the specifications and the requirements of the elderly tourists.
Contributions and impacts
This study helps to give a clarification on the travel motivations of the elderly tourists. This study is very relevant in today’s world as the number of the elderly tourists is ever increasing and their needs are ever changing. The population of the elderly people in the world has grown rapidly as a result of positive changes in the health sector and improvement of life expectancy age. 11% of the total population in the world was aged at least 60 years at the beginning of the 21st century; it is postulated that the percentage will rise to 20% by the year 2050. In less than 20 years, it is estimated that one third of both Japan’s population and Germany’s population will be at least 60 years of age. In the same way, at least a quarter of France’s population, the UK’s population, and Korea’s population will be at least 60 years of age.
The tourism industry all over the world has developed a keen interest in the growing elderly population as a result of its large size, high purchasing power and commit more time to travel because they have retired. The elderly people normally have accumulated income or a good pension, thus, they can comfortably pay up the expenses involved in travelling. The elderly population is highly motivated to take part in leisure activities (for instance, long distance travels) due to the fact that many of them are well educated, have a good income and a good health status.
In addition, the elderly tourists have a lot of free time after retirement, thus, making them to be more captivating to the business of tourism that has a varied demand every season. Many scholars have pointed out that the elderly market is very important to the tourism industry as they are one of the highest consumers.
This study provides information that is adequate for the country to improve and protect the physical appearance of tourist destination sites to enable her to be in a competitive position as compared to the other countries. Moreover, the ease of accessibility to the tourist destination sites should be improved so as to give an easy time for the elderly tourists to move around. Accommodation facilities and other social amenities should be upgraded so that they can be up to standard and fit the specifications and the requirements of the elderly tourists.
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