Long-term service
- Long-term service agreement with Parker Aerospace (maintenance support to Emirates Airline):
- Hub and various outstations;
- Guaranteed repair turnaround times;
- A local support team;
- An in-region inventory pool.
- Service agreement outcomes:
- Enhanced efficiency in global operations;
- Offers cost predictability;
- Enhanced services;
- Increased product performance for Emirates’ fleet of Boeing and Airbus aircraft;
- Providing global reach.
Effective inventory management
- Well established and comprehensive supply chain;
- Ensures that Emirates meets and often exceeds internal customers’ expectations of product availability;
- Minimizing costs;
- Easily accessible by global customers;
- Support from network of stores and distribution centers;
- A focus on customer satisfaction.
Formulation and implementation of appropriate strategies
- Service management:
- Providing unsurpassed world class customer service;
- Using advanced technology,
- Offering excellent in-flight comfort for its passengers;
- Must strive to catch up with other world class service providers;
- Financial analysis for Emirates focuses on main activities (ABC Analysis):
- Commercial air transportation, including passenger, cargo, and postal;
- Carriage services;
- Wholesale and retail of consumer goods;
- In-flight and institutional catering;
- Hotel operations;
- Human resources:
- One of the largest employers in the Gulf region:
- Increased workforce from 28,686 in 2010 to 84,000 in 2015;
- Emirates boasts of low human resource costs compared to the industry.
- One of the largest employers in the Gulf region:
- Emirates fleet management:
- Operates all wide-body, larges fleet from Boeing and Airbus;
- Places the largest aircraft orders;
- Emirates’ fleet is one of the youngest in the skies;
- Increased fleet numbers to build on its on-time departure record;
- Unmatched comfort;
- Has limited airport congestion.
- Supplier relations:
- Emirates believes in good and enduring relationships based on trust;
- Sustained robust relations during economic turbulence;
- Attract a large number of suppliers ready to work.
Leverages ICT solutions
- Modern logistics systems ensure that all types of goods are shipped and received on time.
- Reduces inventory holding costs.
- Ensures the automatic replenishment of high-usage and non-repairable parts of fleets.
- Captures material consumption information in real-time.
