Problem Description
RGIS works to alleviate employees’ worries regarding pay and benefits and the lack of open shifts. Even though the training seems to cover the fundamental techniques and procedures for inventory counting, it is unclear whether it also tackles employees’ worries about the company’s prospects and overall job happiness. The instruction does emphasize the need to abide by rules and regulations, such as being punctual and maintaining confidentiality, which may help ensure that the inventory is completed jointly and that all relevant information is captured correctly.
Evaluation Levels
Reaction
At the first level of evaluation, which is a reaction, students found that the training can be overwhelming for new auditors and that familiarity with retail business, computers, and electronic equipment is necessary to become proficient as an inventory auditor. It should also be mentioned that many reviewers expressed unhappiness with the limited hours. Consequently, a few individuals had a bad experience with the course.
Learning
The trainee’s improvement in knowledge or competence is evaluated at the second level, which measures the learning outcomes. The inventory counting training program at RGIS is meant to be accurate and thorough. It is underlined that becoming a skilled inventory auditor for RGIS requires knowledge of the retail industry, computers, and technological devices.
Behavior
At the third level, behavior, it is mentioned that RGIS supervisors are skilled at conducting inventories in retail shops and monitoring and training participants. All rules, including the dress code, confidentiality, and arriving on time for work, must be followed by participants. They are also expected to assist with gathering the tally sheets and removing the inventory tags after all the data has been entered into the central computer system.
Results
The fourth level of Kirkpatrick’s evaluation paradigm is results. It evaluates the impact of the trainee’s performance on the business or the environment. The poor salary and benefits and the limited number of available hours may hurt the employees’ job satisfaction, leading to low morale and possibly subpar performance. However, it’s unclear whether the training course affects the outcomes.