The article Evolution from Quality Management to an Integrative Management System based on TQM and Its Impact on the Profession of Quality Managers in Industry by Mangelsdorf focuses on providing the evolutionary stages of modifications of the integrative management and its possible influences, which had a vital impact on the development of this managerial approach (Mangelsdorf 419). Additionally, it tends to show the growing popularity of total quality management due to the rapid technological development and a necessity to keep precise track of the quality. It could be said the quality control was essentiality of the provided services and was integrated with the other departments, such as R&D (Mangelsdorf 419).
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The first driver is the economic situation. The article shows a vehement impact of the economic conditions on the managerial approach, as some modifications have to be made to adapt to the adverse changes in the economy (Mangelsdorf 420). In this case, the quality control management projects occurred but they existed as separate functional departments. The author also claims that even now the quality control is used as an independent managerial approach (Mangelsdorf 420). Nonetheless, the integration process of quality management into other business activities started to gain popularity in modern corporations.
Another historical agent is the development of standards (Mangelsdorf 421). This factor was beneficial for the integrative management approach, as standardized measures cover not only the working conditions but also the quality of the products. The introduction of the quality award also influenced the advancement of integrative management. Moreover, the development of a new certification system allowed improving the quality of audits and increasing the efficiency of processes (Mangelsdorf 423). It is apparent that the duties of quality control managers have changed over a period, now their responsibilities are more complex and involve a high level of responsibility. It is clear that integrative management is a necessity in the modern world, and various economic and historical drivers insisted on its development.
Mangelsdorf, Dietmar.”Evolution from Quality Management to an Integrative Management System Based on TQM and Its Impact on The Profession of Quality Managers in Industry”, The TQM Magazine, 11.6 (1999): 419-425. Print.