HCHHA is a long-established non-profit company that ensures the highest quality of the provided healthcare services in Hillsboro County. According to the presented article, some of the agency’s strengths include:
- Positive reputation in the region;
- Better health outcomes in some metrics, compared to state and national counterparts;
- A large variety of provided healthcare services to distinct demographic groups;
- Positive reputation enables multiple opportunities in the future, in case the management can resolve some of the concerning issues.
On the other hand, the primary weaknesses of the agency involve financial and management problems. In summary, the most concerning issues faced by the organization are:
- Financial decline demonstrated in CY-CY2 revenue metric;
- A complex internal organization system comprised of various divisions with separate financial sources and entities;
- Ineffective communication between the Board and healthcare providers;
- Increasing competition in the healthcare field;
- High staff turnover.
Moreover, the company fails to adhere to the latest financial and utilization trends, partly due to a complex division system. According to Vogenberg and Santilli (2020), the key trend in healthcare in the 2020s is the flexibility of health plans and risk arrangements. It might be challenging for HCHHA to adjust to the tendency precisely due to the complex division system. It problematizes the cash flow, making financial operations slower and eliminating the access to flexible options in healthcare services. Attella et al. (2018) reveal that healthcare utilization is consistently increasing, and it is crucial for companies to adjust to this trend to stay competitive in the market. As mentioned briefly before, the competition in healthcare is continually growing as well, making the downfall of HCHHA inevitable within the current management framework. Therefore, HCHHA should carefully evaluate the existing trends and forecasts for the 2020s to adjust the operating system, implement more flexible options in healthcare plans, and modify the current internal organization.
References
Atella, V., Piano Mortari, A., Kopinska, J., Belotti, F., Lapi, F., Cricelli, C., & Fontana, L. (2019). Trends in age‐related disease burden and healthcare utilization. Aging Cell, 18(1).
Vogenberg, F. R., & Santilli, J. (2019). Key trends in healthcare for 2020 and beyond. American Health & Drug Benefits, 12(7), 348.