Updated:

Customer Service Field: Internship Experience Report

Exclusively available on Available only on IvyPanda® Made by Human No AI

Job description

Customer service section

My internship was successfully accepted at the Khaleeji Commercial Bank, Riffa branch, and commenced on 3rd March and ended on 30th April 2013. During this period, I was placed at the customer service section, where attending to customers’ needs was the main activity.

Benefits of the internship experience from the students perspective

I gained worthy experience during my internship period at the bank. I learned how to handle customer requests and complaints and forward them to the responsible staff at the bank. Any customer, who came for the first time to open a bank account, could not proceed until he or she was issued with a Customer Information File (CIF). I was also shown how a transaction is usually initiated until it is finally accomplished within a short time. My bank supervisor advised me on several occasions to exercise control over the challenges while a customer is waiting in the queue for services.

I developed a positive experience of managing workload within my desk in a given time without giving up or postponing it to the next period. Managing the group of staff as teams strengthened my ability to organize my duties and interact with them irrespective of their job groups, cultures, nationalities, and their nature.

Weekly logs of the week

During the internship period, I attended a financial meeting in Bahrain chaired by S. H Almahmoud. The chair of the meeting explained the bank’s core business and Islamic finance products ventured by the bank. He ensured that we were conversant with the Sharia and Islamic laws before proceeding with our internship roles.

Each day of the internship period in the customer service section was often coupled with a lot of customer and staff interactions. Customers came with different purposes ranging from opening a new bank account to applying for a Visa Card. The bank policy required customer service section staff to practice friendly interactions with incoming customers.

Experience gained

Generally, I learned a lot, especially how to approach customers with different problems and attitudes. It is worth mentioning that lessons taught in school found their way to actual practice during the internship period. I was able to handle office politics which would have impeded my performance. Repeatedly, I found that not all companies especially banks use the same policies and guidelines. For example, it is a policy for the Khaleeji Commercial Bank to treat a customer as always right. This has been effective for them and not a priority for other banks. Total-experience gained formed a firm foundation on how to deal with organizational behaviors and utilized the experience taught in college.

The retail department of the Khaleeji Commercial Bank forms the customer service section. All customers make inquiries about various Islamic finance products offered by the bank. Customers with special needs and attention can find help within the retail department. These services are crucial in helping customers fill different application forms and making them understand terms and conditions before signing them. Risk management is another crucial feature of the retail section.

A customer is usually shown and explained to on risks associated with the banking products to allow him or her to consider the consequences. At the end of the day, suggestions to the bank managers are usually made to allow the bank to improve on their products and enhance competitiveness and effectiveness over the other banks.

More related papers Related Essay Examples
Cite This paper
You're welcome to use this sample in your assignment. Be sure to cite it correctly

Reference

IvyPanda. (2021, March 23). Customer Service Field: Internship Experience. https://ivypanda.com/essays/internship-report-customer-service-field/

Work Cited

"Customer Service Field: Internship Experience." IvyPanda, 23 Mar. 2021, ivypanda.com/essays/internship-report-customer-service-field/.

References

IvyPanda. (2021) 'Customer Service Field: Internship Experience'. 23 March.

References

IvyPanda. 2021. "Customer Service Field: Internship Experience." March 23, 2021. https://ivypanda.com/essays/internship-report-customer-service-field/.

1. IvyPanda. "Customer Service Field: Internship Experience." March 23, 2021. https://ivypanda.com/essays/internship-report-customer-service-field/.


Bibliography


IvyPanda. "Customer Service Field: Internship Experience." March 23, 2021. https://ivypanda.com/essays/internship-report-customer-service-field/.

If, for any reason, you believe that this content should not be published on our website, please request its removal.
Updated:
This academic paper example has been carefully picked, checked and refined by our editorial team.
No AI was involved: only quilified experts contributed.
You are free to use it for the following purposes:
  • To find inspiration for your paper and overcome writer’s block
  • As a source of information (ensure proper referencing)
  • As a template for you assignment
Privacy Settings

IvyPanda uses cookies and similar technologies to enhance your experience, enabling functionalities such as:

  • Basic site functions
  • Ensuring secure, safe transactions
  • Secure account login
  • Remembering account, browser, and regional preferences
  • Remembering privacy and security settings
  • Analyzing site traffic and usage
  • Personalized search, content, and recommendations
  • Displaying relevant, targeted ads on and off IvyPanda

Please refer to IvyPanda's Cookies Policy and Privacy Policy for detailed information.

Required Cookies & Technologies
Always active

Certain technologies we use are essential for critical functions such as security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and ensuring the site operates correctly for browsing and transactions.

Site Customization

Cookies and similar technologies are used to enhance your experience by:

  • Remembering general and regional preferences
  • Personalizing content, search, recommendations, and offers

Some functions, such as personalized recommendations, account preferences, or localization, may not work correctly without these technologies. For more details, please refer to IvyPanda's Cookies Policy.

Personalized Advertising

To enable personalized advertising (such as interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. These partners may have their own information collected about you. Turning off the personalized advertising setting won't stop you from seeing IvyPanda ads, but it may make the ads you see less relevant or more repetitive.

Personalized advertising may be considered a "sale" or "sharing" of the information under California and other state privacy laws, and you may have the right to opt out. Turning off personalized advertising allows you to exercise your right to opt out. Learn more in IvyPanda's Cookies Policy and Privacy Policy.

1 / 1