Introduction
Communication with people is a process through which human relationships are realized and an essential component that makes up almost the entire human life. Nevertheless, communication is not just a conversation of people, but a whole communication system consisting of communication sides, their mutual influence, ethics, communication techniques, and other components. When the process of communication is closely related to work and directly depends on it, then a person must possess specific communication techniques with clients. In this case, it is essential to know the communication methods and be guided by specific rules and ethics.
Moral Foundations
After reviewing the questionnaire called Moral Foundations, I received the following results. Harm/Care: 22, Fairness/Reciprocity: 22, In-Group/Loyalty: 11, Authority/Respect: 20, Purity/Sanctity: 16 (Hook et al., 2017). The questionnaire results seem to me to be correct since they quite accurately determine my worldview and attitude to life and the people around me. Also, they describe my standards and understanding of right and wrong quite closely.
When I think about my values and moral principles system, I can quite apply this model as a basis. This questionnaire contains all the necessary components: care, honesty, fairness, authority, and purity (Hook et al., 2017). However, this questionnaire is not perfect, so I would suggest making some changes to it even more effective. For example, it would be helpful to add several items to this questionnaire to reveal the level of professional and educational motivation. Moreover, I would provide this questionnaire with several questions that would characterize the current emotional state of the respondent.
Based on the results of this questionnaire, it is likely that rude and impatient customers will cause me the most severe problems. I lack self-confidence and firmness, which can be used by more authoritarian or even impulsive people who like to insist on their own. I need to cultivate greater firmness and fortitude of character to cope with any professional tasks effectively. A real professional needs to constantly develop and improve his communication skills. It will also probably be difficult for me to work in a team, so it is much more comfortable to work alone.
Value Differences
There are various causes of conflicts in the field of human services. They include socio-psychological reasons when there is no balance in the performance of their roles and personal reasons that arise due to character traits. I consider the following to be the most dangerous potential conflicts that can happen to me at work. Firstly, I believe a conflict based on inequality and gender stereotypes to be a dangerous type of conflict.
Often people do not pay attention to a person’s skills, taking into account gender. Secondly, some people have stereotypes about appearance when they are biased against a person who looks unconventional. Thirdly, there is a danger of misunderstanding when the conversation participants do not have the necessary skills for effective communication. I suppose these three types of conflict are the most severe and undesirable for me.
Case Example: Martha and Lisa
Martha, a 20-year-old American, heterosexual, cisgender, is in a toxic relationship with a young man who treats her disrespectfully, does not appreciate her qualities, and constantly underestimates her self-esteem. On this basis, she decides to visit a therapist, 26-year-old Lisa, American, heterosexual, cisgender, to sort out the relationship with her boyfriend. Since childhood, Martha believes that she is unworthy of the best and worse than others, and, thus, she subconsciously finds people who treat her rudely and disrespectfully. At the same time, she does not dare to part with her boyfriend because she is afraid that she will be left alone. Lisa wants to help Martha raise her self-esteem and point out that Martha’s boyfriend deliberately cultivates a sense of guilt in her.
Martha: We now live as neighbors, not as a couple. There is nothing romantic left in our relationship. We greet each other after work, have dinner in different rooms and go to bed. My boyfriend constantly tells me how little money we have and how much I spend.
Lisa: You need to change your attitude towards yourself, Martha. You are a young and beautiful girl who does not require such a toxic relationship at such a young age. You need to understand yourself and understand that this relationship is pulling you back.
Martha: I cannot leave him because we have been together for three years. I tried to go with him to a family psychologist, but he claims no problems in our relationship. He says that everything suits him, and I come up with issues out of nothing.
Lisa: Of course, everything suits him because you cook for him, do everyday life, and, most importantly, he always has a person on whom he can snap.
Martha: He says that our relationship is dear to him and wants to preserve it, but he does nothing simultaneously.
Lisa: You have to accept that nothing will change if you don’t take the first decisive step yourself. Your boyfriend only says that he will change, but he is satisfied with the position that he now occupies. You are emotionally dependent on him, afraid to leave him and start a new relationship, and rely on his opinion. It is essential to change this attitude and realize that you deserve only the best and that it is necessary to end unhealthy relationships in time.
Conclusion
In this paper, the results of the moral foundation’s questionnaire were analyzed. It was revealed that the results obtained correspond to reality and are an accurate description of my ideas about right and wrong. After receiving the questionnaire results, it became clear that this model is applicable to describe the moral system, although several options for additional points were proposed. The author defined the three most unpleasant types of conflicts, and an example of a conflict situation at work was compiled.
Reference
Hook J. N., Donald D. D., Owen, J., & C. (2017). Cultural humility: Engaging diverse identities in therapy. American Psychological Association.