Operations Management and Implementation Plan Report

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Goals and Objectives

Based on the analysis of the activity and niche of Automatic Data Processing (ADP), the goals that the corporation should set for itself are identified. First of all, it is necessary to identify the vectors that will predetermine the organization’s development plan for the next few years. In addition, the market of potential customers is vast, so the organization needs to continue to spread its influence across different continents in order to receive more investment. ADP faces two tasks, the first of which is the development of market positions (Rothärmel, 2018). The second mission follows from the first, namely the exclusion of competitors (Rothärmel, 2018). The fact is that an organization must develop the technological sphere in order to maintain leadership in a niche and become a preference in controlled territories.

Distribution of Duties

Because ADP is a large corporation, separating and delegating responsibilities is an effective way to achieve these goals. An important factor is the availability of a large number of specialists in the field of IT technologies and management in the field of the Internet, but they are not enough to implement all areas of activity. The company already has a financial department in charge of controlling and adjusting cash flows and a company president in charge of managing the controlled parts (Bauer et al., 2019). However, this authorized person does not play a leadership role, which can have a critical impact on the achievement of goals. The fact is that for a fair and effective distribution of responsibilities, ADP needs a leader who will be the face of the workforce and an inspiring element. In addition, such a person will be familiar with the human factor of the company, which means that the chance of error when delegating authority will decrease.

Implementation Schedule

It is important not only to set and define the goals and objectives of the company, but also to fulfill them as soon as possible. This is due to the fact that the niche is constantly and rapidly developing due to its specifics, so the competitive advantage quickly loses its relevance. In order to maintain the leadership position of ADP, it is necessary to set a deadline of 2 years, which is the most optimal period. The fact is that in a year the company will be able to identify a potential leader and a market that it plans to capture. In addition, it will take time to assess the situation with competitors, calculating their strengths and weaknesses. Over the next year, ADP should identify and train an effective leader and complete the process of delegating responsibility to them according to the criteria of competence. If management choose a longer term, then there is a risk of losing ground in a niche, and if less, then reduce the quality of changes and innovations in the activities of the corporation.

Resource Allocation

One of the most important areas of activity of any corporation is the control and distribution of its resources. To begin with, ADP has three main types of resources, namely finance, technology, and products. In the case of the goods and services offered, the organization has no actual problems and requirements for improvement, as the revenue shows effective use. However, there are problems in the distribution of human resources, which leads to staff turnover and employee dissatisfaction. This can be explained precisely by the fact that responsibilities are not always distributed fairly, which leads to overload and burnout, which means a decrease in competence. In order to prevent this from happening, it is necessary to hire a leader and either employ more employees or raise a salary. Otherwise, the system may not be able to withstand the problems with workers, which will lead to a shortage of specialists. In addition, the company needs to reconsider the allocation of financial resources, most of which should go to the development and implementation of new technologies.

Performance Indicators

In order to monitor the effectiveness and relevance of the implemented changes, it is necessary to develop a plan for assessing the situation. To do this, management needs to use three effective tools. The first is a social survey of employees about their attitude to work and well-being, the results of which should be recorded. At the end, it is not necessary to compare the results before and after the changes and observe positive trends in the work team. The second tool of ADP should be a graphical analysis of financial flows, allowing to control the most relevant distribution of money (Wolters Kluwer Editorial Staf, 2021). This is a vital procedure to prevent unnecessary spending on inefficient expenses. The third tool is to compare and analyze the activities of competitors in order to observe positive changes in technology development. It is the comparative assessment that makes it possible to objectively highlight how correctly and effectively new technologies are being introduced into Automatic Data Processing systems.

Contingency Plan

A separate factor characteristic of any commercial organization is preparation for unforeseen circumstances. Two types of potential difficulties can be distinguished, namely the exit of investors and increased employee turnover. In the first case, the organization needs to restructure its budget in such a way as to close emerging gaps in technology funding or system development. This can be done either by raising prices for services and products, or by entering into loan agreements with other organizations. In case of increased staff turnover, management needs to suspend the current leadership system and replace it, while learning the reasons for dissatisfaction (Wolters Kluwer Editorial Staf, 2021). In addition, it is important to destroy the care carts for employees as soon as possible, because otherwise it can even lead to bankruptcy.

References

Bauer, T., Erdogan, B., Caughlin. D. and Truxillo, D. (2019). Fundamentals of human resource management. People, data, and analytics. SAGE Publications.

Rothärmel, F. T. (2018). Strategic management. McGraw-Hill Education.

Wolters Kluwer Editorial Staf. (2021). Directory of corporate counsel. Wolters Kluwer Law & Business.

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