Operations Management and Productivity Essay

Exclusively available on Available only on IvyPanda® Made by Human No AI

Hard Rock’s management decision to modify its menu from its traditional American burgers and chicken wings delicacies that were popular in its outlets was to incorporate higher end meals in its menu. This was aimed to make the restaurant’s menu competitive in the saturated market.

The decision to standardize its retail outlets and make them more customer-friendly and attractive was intended to ensure that this facet of the restaurant grows the revenue streams for the chain. Currently, the facet contributes closely to 48% of Hard Rock’s revenue (Heizer & Render, 2005).

Hard Rock’s management also decided to schedule their employees in a fifteen minutes interval with the intention of reducing the boredom and monotony that emanates in doing one task for a long period of time. The scheduling has also ensured that the employees have the chance to evolve and adapt to the seasonal and the daily demand changes that happen in the industry. This decision also came with the regular surveys conducted in all Hard Rock restaurants.

These surveys are conducted on a one to seven scale and their major objective is to discern the quality of food and services that are offered at the restaurants. A score of less than seven is deemed as a flop either in the food served or in the service quality delivery and therefore, some improvement should be made (Heizer & Render, 2005).

The management has also redesigned its restaurants so that they can accommodate the changes in tastes and preferences of their customers. In addition to this the management has opted to maintain a company website that can be used for various purposes.

This website has played a crucial role in placing the restaurant in the limelight as one of the major holders of the annual rock festivals by promoting and emphasizing on live music performance from artists, thus making Hard Rock the leading collector of rock and roll memorabilia (Hard Rock Cafe International, 2011).

Effective running of a restaurant is a major challenge for many restaurant managers. This necessitates the adoption of good techniques that are expected to measure and subsequently improve the productivity of its employees. Therefore, this shows that Hard Rock restaurant management’s need to measure the productivity of its kitchen and the reception staff.

This task is only achievable if the following productivity techniques are applied. First, Hard Rock has to create ways that are expected to monitor the performance of the employees output over a specified period of time. However, it should be noted that better results from this initiative can only be achieved if the management makes the employees fully aware of the measuring project.

According to Zigon (2009), if the employees are made aware that their performance is being measured their motivation towards work is not hampered. Collaboration from the employees over the long run leads to the increase in the employee’s productivity. The inclusive participation of the employees in the productivity evaluation initiative gives them a sense of ownership in the (Walker, 2007).

Secondly, Hard Rock restaurant should come up with a criterion that is expected to measure the performance of the employees in each procedure of their job. This criterion is very crucial. Job performance assessment enables the management to look at the relevant indicators that are vital in various tasks and how each done.

The criterion arrived at should have charts and tables that are expected to reflect the employees performance in each procedure of their job. These charts should be designed in a way that they will holistically evaluate and track performances at individual levels (Houldsworth & Hay Group, 2001).

References

Hard Rock Cafe International. (2011). Hard Rock cafe international. Web.

Heizer, J., H. & Render, B. (2005). Operations management. Upper Saddle River: Prentice Hall.

Houldsworth, E., D.J, & Hay Group. (2001). Managing and measuring employee performance. New York: Kogan Page Publishers.

Walker, J., R. (2007). The restaurant: from concept to operation. New York: John Wiley and Sons.

Zigon, J. (2009). How to measure employee performance: performance management series. Chicago: Zigon Performance Group.

More related papers Related Essay Examples
Cite This paper
You're welcome to use this sample in your assignment. Be sure to cite it correctly

Reference

IvyPanda. (2018, October 17). Operations Management and Productivity. https://ivypanda.com/essays/operations-management-and-productivity/

Work Cited

"Operations Management and Productivity." IvyPanda, 17 Oct. 2018, ivypanda.com/essays/operations-management-and-productivity/.

References

IvyPanda. (2018) 'Operations Management and Productivity'. 17 October.

References

IvyPanda. 2018. "Operations Management and Productivity." October 17, 2018. https://ivypanda.com/essays/operations-management-and-productivity/.

1. IvyPanda. "Operations Management and Productivity." October 17, 2018. https://ivypanda.com/essays/operations-management-and-productivity/.


Bibliography


IvyPanda. "Operations Management and Productivity." October 17, 2018. https://ivypanda.com/essays/operations-management-and-productivity/.

If, for any reason, you believe that this content should not be published on our website, please request its removal.
Updated:
This academic paper example has been carefully picked, checked and refined by our editorial team.
No AI was involved: only quilified experts contributed.
You are free to use it for the following purposes:
  • To find inspiration for your paper and overcome writer’s block
  • As a source of information (ensure proper referencing)
  • As a template for you assignment
Privacy Settings

IvyPanda uses cookies and similar technologies to enhance your experience, enabling functionalities such as:

  • Basic site functions
  • Ensuring secure, safe transactions
  • Secure account login
  • Remembering account, browser, and regional preferences
  • Remembering privacy and security settings
  • Analyzing site traffic and usage
  • Personalized search, content, and recommendations
  • Displaying relevant, targeted ads on and off IvyPanda

Please refer to IvyPanda's Cookies Policy and Privacy Policy for detailed information.

Required Cookies & Technologies
Always active

Certain technologies we use are essential for critical functions such as security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and ensuring the site operates correctly for browsing and transactions.

Site Customization

Cookies and similar technologies are used to enhance your experience by:

  • Remembering general and regional preferences
  • Personalizing content, search, recommendations, and offers

Some functions, such as personalized recommendations, account preferences, or localization, may not work correctly without these technologies. For more details, please refer to IvyPanda's Cookies Policy.

Personalized Advertising

To enable personalized advertising (such as interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. These partners may have their own information collected about you. Turning off the personalized advertising setting won't stop you from seeing IvyPanda ads, but it may make the ads you see less relevant or more repetitive.

Personalized advertising may be considered a "sale" or "sharing" of the information under California and other state privacy laws, and you may have the right to opt out. Turning off personalized advertising allows you to exercise your right to opt out. Learn more in IvyPanda's Cookies Policy and Privacy Policy.

1 / 1