Factors Influencing the Assessment
When conducting the organizational assessment, social factors, technology, and cultural factors influenced the process. Social factors greatly affect the performance and nature of any organization (Vaishnavi & Suresh, 2020). As such, the working relationships between the people in the organization were examined. The relationships between the nurses and the other services, physicians, and staff members were effective and cordial. The organizational structure was considered to determine the hierarchical distance between the administrators, nurses, and other staff. The language used in communication, including non-verbal, influenced the assessment.
Technological factors were considered because they play an important role in any organization, especially in the healthcare sector. The main focus was on the type of technology, its application, its goals and objectives, and the interaction between technology and the users. For instance, computers, Internet connection, mobile gadgets, and other communication devices were applied in the department for effective service provision (Vaishnavi & Suresh, 2020). Some cultural factors influenced the organization’s assessment, including values that drive the workforce, ethics, and the gap between these aspects and how business is conducted.
Findings of the Assessment
Nurses work with other staff members to provide high-quality services to the community. There were cordial working relationships between these professionals, and communication was effective. English is the main language, but most providers also communicate in Hispanic, French, and sign language with the patients and their families. Technology is part of the care provision process, especially in communication and data management. The electronic Health Records (EHR) system is highly sophisticated and the major technology driving the organization. Also, nurses use computers and the Internet to improve communication and research to enhance evidence-based approaches. Besides, there are values established through codes of conduct to ensure that everyone acts ethically.
Cultural Competency Plan
For social factors, it is suggested that the hospital recruit and retain minority staff because they were few during the visit. In addition, they should provide and increase training in cultural awareness, skills, and knowledge and use community health workers (Sharifi, Adib-Hajbaghery & Najafi, 2019). In terms of technology, they should use computers and other devices with the ability to translate and print out documents in other languages because many customers come from Hispanic families across the region. Regarding cultural factors, it is suggested that the hospital improve its relationship with the community by incorporating culture-specific attitudes and values into its health promotion tools.
References
Sharifi, N., Adib-Hajbaghery, M., & Najafi, M. (2019). Cultural competence in nursing: A concept analysis.International Journal of Nursing Studies, 99, 103386. Web.
Vaishnavi, V., & Suresh, M. (2020). Assessment of healthcare organizational readiness for change: A fuzzy logic approach. Journal of King Saud University-Engineering Sciences, 34(3), 189-197. Web.