Introduction
Organizational behavior is a study of the human behavior in an organization which covers various topics such as decision making, motivation, conflict resolution, leadership and many more which are aimed at improving maximum performance of human resource.
This unit in Health Care presents a mutual understanding of individual and group behavior within the health care structure settings. The essential learnt gives the human resource manager a critical approach in understanding related workplace problems and dynamics, hence enabling the health care organization to achieve success via job satisfaction and total productivity (Griffith & White, 2007).
To enhance service delivery and implementations of quality improvements in public sector, certain theories have to be applied and these include the Six Sigma theory. As an implementer of this theory, you are uniquely placed to steer your implementations successfully, and it requires from you to be proactive.
Exercise simplicity in the theory execution; retain clear standards for project scope and focus. It assists in data analysis and defect detection which later finds a long lasting solutions (Tia, 2011).
PDSA theory is used in organizations, planning and manipulating expected performance, a manager uses it to implement and try to compare predictions of the results in the health care sector.
Discussion 1
Health care quality improvement was established to measure and ensure patients to receive quality clinical attention from the heath care facilities around the United State (Borkowski, 2009). These several formulas were used to monitor behavior amongst the health care sectors.
PDCA theory is a four step management strategy used in organization management to control and oversee systematic improvement of processes.
- Plan; PLANNING the desired objectives and processes necessary to reach the set goals and improvements.
- DO; in this stage you implement the plan.
- CHECK the actual results and evaluate from the expected results.
- Act, this is the last step where you analyze the differences between and determine what the causes of the outcome are.
Theory of decision making; It deals with concentration on how decisions should be reached at, how thinkers make their final judgment, and it is aims at improving the decision making. The other one is the Incentive theory which is mainly focused on employee’s compensation and alignment of the owner’s goal with the employee’s goal (Tia, 2011).
Discussion 2
Various reports in the United State have raised very serious doubts on the quality of the health care offered to the American. This led to a Crossing the Quality Chasm which addressed an urgent need to change the quality gap which existed and explored how the system approach can be used to implement changes in health care sector.
To address this need, several tools, theories and strategies were applied. I have revisited some of them.
- Information Technology; The use of information and communication technology in the health care improves access to the information and supports a decision making process.
- Child Health Tool box; this is an online system used to monitor child health programs and ensure quality and availability of medical care to the toddlers.
- Poka-yoke theory is used to detect mistakes and also anticipate avoiding errors, as you correct them as they happen.
- Six Sigma; it mainly focuses on variation reduction which amounts to a balanced output in the health sector through defining, measuring, analyzing, improving and controlling the management outcomes.
References
Borkowski, N. (2009). Organizational Behavior, Theory, and Design in Health Care. Sudbury: Jones & Bartlett.
Griffith, J., & White, K. (2007). The Well-Managed Healthcare Organization. Chicago: Health Administration Press.
Tia, B. (2011). How to Evaluate Motivation Theories & Conflict Management Strategies Used in the Workplace. eHow Journal, 8622629. Web.