Introduction
Patients at Health City Cayman Islands (HCCI) have the same expectations as their Indian counterparts. This owes to the fact that HCCI provides various Indian medications and the majority of healthcare personnel, particularly medical practitioners, are Indian (Khanna & Gupta, 2014). Thus, the approaches of care and personal touch are identical in both settings. Similarly, Health City Cayman Islands is a Narayana organization in the Western hemisphere whose healthcare approach is shared by all Narayana centers. This includes how they cater to patients using programs like organized airline tickets (Khanna & Gupta, 2014). Furthermore, hospital managers at the HCCI are pushing to integrate critical aspects including task shifting and continued growth into the Narayana workplace environment. Such reforms will be accompanied by big changes in health care delivery especially when analyzed from the task-shifting perspective as discussed below.
The Implication from a Task-Shifting Standpoint
Task-shifting is the process of systematically redistributing duties and obligations within a healthcare workforce team. To optimize the capability of the existing health personnel, relevant responsibilities are transferred from highly qualified employees or healthcare professionals to those with fewer credentials. This leads to a reduction in operational costs and an improvement in patient outcomes (Khanna & Gupta, 2014). Moreover, task-shifting helps to save money while enhancing employee satisfaction. This strategy was adopted by the HCCI due to its efficacy in treating a substantial number of Indian patients.
Conclusion
Thus, judging from the task-shifting perspective, it is probable that the facility may optimize the employees’ capabilities, which can subsequently save costs and deliver improved patient outcomes. This will result in increased patient intake and the provision of more medical interventions. Therefore, task-shifting will result in an optimal workplace environment for employees while concurrently allowing many patients to receive subsidized treatments.
Reference
Khanna, T., & Gupta, B. (2014). Health City Cayman Islands. Harvard Business School: Case, 714-510.