At the moment, I work as a patient care manager and am actively operating in this direction. This work involves various obligations and a high level of responsibility concerning attachment to the medical sector and confidential contact with people. This position obliges workers to make prompt and efficient decisions regarding various circumstances and patients’ conditions. Sometimes situations can be beyond my competence, and I have to apply the guidance of colleagues or a collectively made resolution. In other words, I am using the Vroom-Yetton decision model.
The patient services manager serves as the first link between the patient and the medical team. The patient begins to form a general idea of ​​the quality of the hospital’s work and the professionalism of the staff from the very first interaction with the manager. The main duties of patient care managers include clarifying procedural and legal data regarding treatment and hospitalization. They may also be accountable for all administrative documentation and schedule planning. All this demands supplementary extensive knowledge and compliance with certain standards. In some cases, additional consultations with the attending physicians and a higher administrative stage are required. Autocratic decisions need to be made collectively for more effective and competent patient care (Samosudova, 2017). The Vroom-Yetton decision model helps understand the concern and choose the most practical and short-term plan for making a decision.
This place of work taught me a variety of techniques to effectively conduct the decision-making process, including autocratic, consultative, and collective forms. I all critical arrangements regarding meal schedules, hygiene procedures, and diagnostic and therapeutic plans, and I carefully summarized and pointed them out to patients with the help of therapists. In addition, I regularly took part in the general examinations and shared my experience from an administrative point of view.
Reference
Samosudova, N. V. (2017). Modern leadership and management methods for development organizations. MATEC Web of Conferences 106. doi: 10.1051/matecconf/20171060