Introduction
The PDSA model is a method that allows to gauge and solve safety and quality issues arising within an organization. This model is significant for the medical field, where safety problems cause millions of patients to suffer injuries, disabilities, or even die (Pelzang & Hutchinson, 2018). One such problem is ineffective communication. For example, a patient case where due to lack of communication, medication has been provided improperly. In order to mend this issue, the steps of the PDSA model (Plan, Do, Study, Act) need to be taken.
Improving Communication
The first step of the PDSA model is the Plan which involves either planning a change or testing of performance. In order to test communication, multiple communication events need to be analyzed and evaluated. It includes filling in questions as to what, in nurses’ opinion, causes the problems and what can be improved. The next step is Do step, and it refers to carrying out the test or the plan. As a result, a set of data will be obtained, including reasons for faulty communication. The investigation of those reasons stands for the Study step. Subsequently, it can be determined that the cause of poor communication was the feeling of intimidation, because of which nurses were unable to voice their safety concerns. The last step of this model is called Act, and it involves actions that need to be taken to better the situation. In this case, the intimidation issue can be solved by building confidence in nurses and supporting their initiatives. The nurses themselves can seek a competent mentor and take courses that accelerate one’s self-worth.
Conclusion
In conclusion, communication is a great part of the patient’s safety, as many people suffer yearly from the consequences of poor communication in medical facilities. In order to obtain and maintain effective communication, the PDSA (Plan, Do, Study, Act) model can be implemented. The four steps taken to better communication involve obtaining and analyzing data, as well as devising a strategy of improvement. In this particular case, the improvement will be established by building nurses’ confidence and expertise.
Reference
Pelzang, R., & Hutchinson, A. M. (2018). Patient safety issues and concerns in Bhutan’s healthcare system: A qualitative exploratory, descriptive study. BMJ Open, 8(7), e022788.