The significance and complexity of business operations require a comprehensive project methodology that incorporates various aspects relating to the organization and management of units such as subcontractors and customer personnel, and synchronization of tools such as software and various business services.
An effective project methodology offers various strategic, technical and operation benefits, which ensures minimal risks relating to the delivery of a project.
Concerning the strategic benefits, an appropriate project methodology promotes confidence among customers and the management so that tasks become convenient and team members can deliver on time. In this regard, an organization embarks on early assessment of risks and challenges associated with a project and develop realistic strategies to overcome the hurdles.
The technical benefits of a project methodology include facilitating the evaluation of projects’ validity by off-site managers who undertake status assessment and embark on early measures to correct problems. Organizations that employ a proper project methodology enjoy operational benefits that are crucial to the empowerment of teams involved in a project.
To realize cost-effective projects that are within schedules, an organization requires an environment that encourages teams to perform tasks appropriately and within a short time. In this regard, the organization can deliver projects on time and thus boost its efforts in promoting confidence and loyalty among customers.
Although both Total Quality Management (TQM) and Six Sigma have undergone rigorous tests as tools for enhancing the quality of products and services in an organization, Six Sigma offers an all-encompassing approach that ensures an organization enjoys most of the benefits of TQM.
The quality of programs in an IT department depends on the quality of leadership, focus on customers, deployment strategies, integration of infrastructure and the level of education and training. In this regard, adopting the Six Sigma approach would ensure that an organization realizes its strategic goals and plans.
Improvement of programs in an IT department requires a leadership style that minimizes organizational hierarchy and eliminates barriers that might hamper experimentation and innovation. Innovative employees are essential for the success of business entities in the informationtechnology industry. Also, effective leaders facilitate proper integration of infrastructure, which allows a proper progress of projects.
Customer-oriented approaches create the feeling that customers are a valued part of an organization and thus enhance customer loyalty. Loyal customers play a significant role in promoting an organization through personal marketing and contribute to quality improvement undertakings.
Strategic deployment of resources within an IT department ensures proper synchronization of tools and personnel and facilitates the realization of performance goals. The Six Sigma tool defines a disciplined framework that creates an accommodating environment in terms of internal communication.
The process of quality improvement requires collective efforts within a department, which largely relies on effective internal communication. In this regard, individuals in various capacities within an IT department can share and work towards a common goal. Another significant aspect of Six Sigma is the focus on education and training, which are fundamental factors concerning workers’ performance.
Quality improvement programs require committed employs, who can utilize various tools to understand and solve problems in a department.
In this regard, Six Sigma provides approaches that offer practical solutions to problems by encouraging a top-to-down training of personnel. Adopting the Six Sigma tool would provide an IT department with an excellent approach to quality improvement programs and the realization of organizational goals.