RADAR could be used as a business planning tool and help implementers achieve the best for their businesses. For instance, one example of RADAR is the upgrading of leadership competencies, which improve enterprise management for customer satisfaction.
The RADAR model requires that planners drive results through setting of goals. For this case, the objective of the RADAR is to improve the competencies of company staff in the handling of customers. The campaign will also target to make the company the best in terms of customer experience in comparison to the standards set by other firms and the record that the business holds in the same line.
The plan will use many strategies that will make it drive the desired results to the company. For instance, one of the approaches is that of training the staff on matters concerning customer relations. The method is one of the most effective because it delivers a permanent result on the staff and help in transforming the perception of staff for a long time (Kang 2008, p. 100). The approach will also involve reviewing the performance process so that the organization can identify the existing problems that require fixing. The method will also drive the company to the attainment of its vision, which is always to make it the most preferred by customers. The plan will ensure the company sticks to its desired corporate values, which is a customer-oriented approach that targets to improve the welfare of the community.
The Human Resource personnel, the Public Relations officer, and their departments will handle the implementation of the plan. The unit will entail conferencing and briefing of the entire workforce on the need for the transformation. The process will also involve collection of information from the public concerning their levels of satisfaction with the company’s services. The project will entail deployment of financial resources, company vehicles, the employees, and other relevant aspects that will ensure there is a coordinated effort to succeed. The resources deployed will help the firm to conduct the surveys on customer satisfaction and the briefing of the stakeholders of the importance of the plan (Kang 2008, p. 127). There is also the need for expertise in the field of customer relations, which means that the department will have to hire experts.
The human Resource Personnel and the Personal Relations officer of the company will use frequent surveys to measure the levels of success of the plan. The studies will involve asking the targeted customers about the quality of change in the way that the company handles them. The company will also use suggestion boxes placed in the public areas that will help in the determination of the levels of success of implemented plans. However, there is a risk that the business faces concerning methods of data collection (Dumbill, Steele & Loukides 2012, p. 90). There are those people that have the likelihood of giving biased responses concerning their levels of satisfaction with the company’s services. Therefore, the company should sample the results and determine their average, which forms a basis for evaluating the integrity of the results.
Reference List
Dumbill, E, Croll, A, Steele, J & Loukides, M 2012, Planning for big data. Beijing: O’Reilly Media.
Kang, E 2008, Radar system analysis, design, and simulation. Boston, Mass: Artech House.