Risk management is one of the ways to improve the quality and efficiency of services provided in medical institutions. No hospital is immune from errors, which are often based on the human factor. However, the task of the risk manager is to minimize difficulties and provide patients with highly qualified care. The work aimed at combating risks sets the goal of developing tactics and a system for countering difficulties. This effort is directed at preventing accidental events that may become life-threatening or go against the opinion and desires of the patient. Thus, it is the responsibility of the risk manager to create a safety training system, a schedule for its implementation, and develop a plan for transferring strategies to other personnel.
In the case of an 80-year-old man in the described case, there was a serious violation, as the team began resuscitation without verifying the documented consent of the patient. At the same time, the medical staff spent many efforts, because they did not know a shorter way to the psychiatric department of the hospital. A safety training approach is a method of risk localization in which the risk manager can clearly define the problem profile and discuss the source of the difficulties.
One of the effective formats is High-Reliability Organizations (HRO), which is based on a meeting of employees of different disciplinary units and levels. These rallies are aimed at discussion, and evaluation of their work and training, depending on the risk management plan (Serou et al., 2021). Therefore, people can express their opinion and listen to those team members who answered the call based on what happened. When applying this method, it is important to identify the most dangerous areas. First of all, this is the lack of awareness of the staff about the quick passages to the psychiatric ward. Secondly, the challenge is in the crucial mistake of medical workers who were not convinced of the legality of resuscitation. Thus, these two points will be the starting point in training, where each health professional can offer a strategy and teach less experienced staff how to avoid risks.
Another possible method of teaching safety in a medical institution is risk dissipation. The approach consists in inviting an outside lecturer to conduct the training. This method can be effective, as the staff will listen to the new person and learn from his experience. In this way, employees will be able to see other examples and choose the appropriate system of dealing with risks (Chen et al., 2020). The hypothetical schedule could be as complex as holding meetings twice a week for 1.5 hours in shifts. This means that while one group of medical personnel is working, others are being trained and vice versa. The approximate duration in this format can be about two months.
The team should be informed about the training and possible strategies at the general meeting in the voting format. First, employees can choose the most convenient and relevant method from those offered to them. Moreover, they will be able to choose 2 days a week during which training will take place. They can change places and discuss the process of passing classes. Thus, the relative freedom of action and the ability to exchange information can increase the likelihood of success and reduce the risks of reanimation of people who have signed a waiver.
These strategies are relevant and increase the ability to protect against risks in the workplace. First of all, this is due to the fact that employees do not feel the hierarchy system during training (Serou et al., 2021). They are equal in expressing their opinions and can judge or make decisions of others. Secondly, the risk dissipation method allows employees to receive new information from a lector (Chen et al., 2020). At the same time, the likelihood of a more thorough assimilation of information increases, since a new person is able to bring fresh thoughts and ideas.
References
Chen, H., Yang, D., Zhang, J. H., & Zhou, H. (2020). Internal controls, risk management, and cash holdings. Journal of Corporate Finance, 64, 13-28. Web.
Serou, N., Sahota, L. M., Husband, A. K., Forrest, S. P., Slight, R. D., & Slight, S. P. (2021). Learning from safety incidents in high-reliability organizations: A systematic review of learning tools that could be adapted and used in healthcare. International Journal for Quality in Health Care, 33(1), 45-60. Web.