Outline
This paper delves into the marketing aspects of the major food and clothing retailer in the UK, ASDA. ASDA’s clothing brand ‘George Clothing’, a subsidiary of the US retail giant Wal-Mart, has a market share of 16.94% in the UK economy. Currently ASDA has over 260 stores all around UK and other countries and 19 depots employing 122,000 staffs, which shows the performance of the company.
The main areas covered by Group ASDA are retailing mainly fresh food, grocery items, and clothing, home, leisure and entertainment tools, thus finding new ways competing with other players in the market. The retail industry is especially in a fiercely competitive marketplace having the likes of Tesco, J. Sainsbury, Morrison and Marks & Spencer in the race for market supremacy of UK’s prime retail marketing business. To a large extent it could also be termed as a roller coaster ride with each one of the major players, ASDA, JS and TESCO claiming supremacy in one form or the other. This battle has many advantages from the customers’ point of view.
The competitive elements in terms of quality, serviceability, brand image, visibility and market penetration and consolidation gain major advantage and the customer is able to choose according to his preferences and likes. In the final analysis, it is to be determined how best, especially under the present recessionary conditions, ASDA would be able to provide value to customers choices and provide a widest range of products, services and utilities that could endear to them for a long time.
Executive Summary
The main aim of this report is to identify the current stage of Asda in the retail market and its marketing strategies. Current analysis shows the improvements to be made. The current recession has made the retail market down due to less spending by the consumers. In addition, the trend shows that customers prefer online shopping in order to save time. Due to the brand image as a subsidiary of Wal-Mart, Asda has large opportunities in the market to serve variety of customers. The SWOT analysis gives a clear idea about the internal and external environment which could help planning of the resources. The low price strategy together with setting up large number of online stores can contribute to the objective of ASDA to become Britain’s biggest retail giant. The participative style of obtaining feedback from the customers will help George Clothing label brand to achieve the objective.
Introduction
This paper is proposed to examine the strategic marketing techniques of the largest cloth retailer in the United Kingdom, ‘George’ at Asda. The main objective of the study involves reviewing its present strategic marketing processes and procedures and delineate how better mobilisation of critical strategic management tools need to be implemented in order to retain its market leadership status. George at ASDA is a subsidiary of Wal-Mart with a market share of 16.94% in the UK economy. Currently ASDA has over 259 stores all around UK and other countries and 19 depots employing 122,000 staffs, which shows the efficiency of the company.
The main areas covered by Group ASDA are retailing mainly fresh food, grocery items, and clothing, home, leisure and entertainment tools, thus finding new ways competing with other players in the market. The retail industry is especially in a fiercely competitive marketplace having the likes of Tesco, Sainsbury, and Marks & Spencer in the race for market supremacy of UK’s prime retail marketing business.
Research Objective: The main objective of this paper is to seek ways and means to improve ASDA’s business operations with special reference to its marketability and market share in competitive retail food business in United Kingdom. It is seen that in the food sector, ASDA, although in the number one spot, needs to tackle stiff competition from rivals like Tesco, J Sainsbury, Morrison and others. Thus product innovativeness and serviceability are important objectives that need to be underpinned by robust marketing strategies and schemes to attract customers, especially in the current economic scenario.
Research Methodology
The Research methodology considers the topic under discussion under two distinct heads, firstly, in terms of primary data, and secondly, with reference to secondary data.
Collection of primary data is done based on firsthand knowledge (observations), surveys and field studies, personal interviews with the senior management team at Asda, and discussions with selected respondents and members of the consuming public.
Coming to secondary data, they could be said to be data gained through books, journals and internet searches, and published information gained from previous research studies, recordings and archives of earlier surveys and research studies. In addition, the definitions and analysis of marketing strategies of Asda shall also form a part of the secondary research programmes.
Organizational Background
Industry Background
It is seen that global food and clothing markets are a burgeoning industry and this century has witnessed dramatic changes in the global food commerce, including the invasion of virtual and online retail stores. In most countries, besides local stores outlets, a major paradigm shifts in growth pattern in retail sectors of countries either big or small. It is estimated that 50% increase from population growth – from 6 billion to at least 9 billion. This could be seen in the context of possible rise in world food and clothing demand that could double by year 2050, with 50% increase fuelled from low-income countries (Sustainable Development UK Conference).
The UK cloth and apparel market is characterized by increasing competition between three major giant retail firms Primark, Asda and Tesco. The changes in the sociological factors in the UK business environment such as decreasing birth rates and declining population have negatively influenced the business growth in the country. Changes in the labor environment increased such as increased women participation in the labor resulted in increase in demand for consumer goods. Online shopping is at a lower level in the country. From the research results, it is estimated that 20% of the total customers are of least spending and they are not involved in any consumer society.
Of the total customers, 15% are regular buyers. The buyers are always selecting their stores on convenience basis. In addition, comparison on the basis of price is not functioning among the UK retail marketing. The existing condition in UK market is characterized by low purchasing power of customers and some of the customers are adopting the services offered by co –op food stores at low prices and wide range of products. “One of the main factors behind this slowdown is that value is now ubiquitous in the clothing market as middle market retailers have sharpened their own prices in response to the growing competition” (UK Value Clothing Retailers 2007, 1).
Organization’s Description
ASDA has one subsidiary, George Clothing that mainly sells groceries and clothes and now George Clothing is the only subsidiary Asda has. The others have since been sold off. George brand of apparel for all are sold through more than 250 ASDA stores in Britain and other independent stores. “ASDA’s US parent company retail giant Wal-Mart Stores plans to make George a worldwide fashion force through distribution in Wal-Mart stores.” (George Clothing, Overview, para.1).
Products/Services and Market
George Clothing
During the end of the 20th Century, ASDA was struggling to keep itself competitive. Its desperate marketing moves included appointment of a new Chief Executive, Archie Norman, who needed to be responsible for creation of product mix for attracting new customers to the stores. As a part of this restructuring policy, George Davies, a famous retail designer expert, and founder of Next to, was assigned the onerous task of creating ASDA’s private brand collection called George.
The George label has grown to £500Million since it was launched and it has not looked back, with George Clothing supplying to more than 182 ASDA stores in the UK (Somerville).
It is seen that ASDA has now been acquired by Wal-Mart US, and the benefits of this sale could e seen in the marketability and competitiveness of ASDA business.
Wal-Mart is now fully positioned to market George clothing’s in the UK, including internet selling. “Asda is going digital and will start selling its George clothing range over the internet for the first time next year in one of the biggest online pushes in Wal-Mart’s recent history. An initial range of 1,000 menswear, womenswear and childrenswear lines will be sold online to UK shoppers from February 2008. The range will be expanded significantly following the launch.” (Asda New s and Facts History, George Clothing to be Sold Online, para.1).
Vision/Mission
Asda’s mission is “”to be the best value retailer exceeding customers needs always” delivered to be the best value retailer exceeding customers needs always” delivered by our purpose “to make goods and services more affordable for everyone” and out values are “Respect for; Strive for Excellence and Service to our customers.”” (ASDA Stores). These target customers are ordinary working people and their families whose weekly shopping needs Asda is trying to meet. The re-establishment of Asda’s reputation on price is at the heart of its strategy. The vision of ASDA is to become Britain’s largest retailer by selling quality products at lower cost than the competitors.
Department and My Role
I have been working as a sales manager for a year in the George Asda store located in UK. My role and duties are to support the management team in daily operations and maintain friendly business dealings and communication with customers. The products handled by me include men’s clothing, including tuxedos, suiting, shirting and men’s dress materials. Besides, the stores also stock large varieties of men’s jeans, t-shirts, jackets and pants all at economical and affordable prices. Besides, it stocks all kinds of occasion wear, and branded formal and formal wear, shorts, vests and swimwear and other dresses for men. (Men’s Clothing).
Strategy and Marketing
Strategic decisions relating to external environment is essential to any organisation. Strategy helps to identify the customers, competitors, market trends and to cope up with the required changes according to the business environment. Marketing refers to the interaction of an organisation with its market. Therefore, marketing is required for the strategic planning of an organisation. Strategy could be defined as “making major decisions affecting the long term direction of the business.” (Drummond and Ensor, 2) Strategic objectives are defined as goals of the company aimed to meet the strategic intent and tactics. Strategic planning and strategic thinking are interrelated representing a core of modern management. Vision is the important strategy of an organisation.
Definition of Marketing Strategy
In marketing, strategy “is the glue that aims to build and deliver a consistent and distinctive value proposition to the target market” (Kotler, 171). Customer, competitors and corporation are the three Cs, which are essential for marketing strategy. External consistency, internal consistency and dynamic consistency are the three tests required to meet by the enterprise to make a good marketing strategy. A company will have a strong and sustainable strategy if its marketing strategy is unique and cannot be imitated. “A Marketing Strategy is an integrated set of choices about how we will create and capture value, over long periods of time.” (15.834 Marketing Strategy, 5).
Current Marketing Strategy
The marketing strategy of George at Asda is to create a mix of products with its own label before the competitors introduces. In addition, it has a strategy of selling quality products at low price with a slogan of “always low prices”. Then it changed to “more for you for less” to capture more customers on emphasizing quality.
The current marketing strategy needs to take into consideration the fact that volume sales growth is now in low ebb. With pronounced recessionary trends in the economy yet to abate, its impact is widely felt in the retail markets, in terms of lower consumer spending.
Under such circumstances, it is but imperative that strategies need to be undergo rethinking, especially when, in terms of the stores, the low cost model have almost made an exit, and the mantra today is big stores, large variety of merchandise, attractive décor and innovative product lines, designed to catch the consumer’s eye. However this has led complicity to business and added costs to retailers. The fact that high operating costs with lowered returns needs to be balanced is one of the main strategies that need to be addressed to.
However, it is necessary that increases in volume trade needs to be effected and margins increased by better servicing and cost effectiveness.
Current marketing tactics
Please refer table below for detailed analysis of marketing mix
The current marketing mix of ASDA is well integrated and consistent and can be detailed by examining the 4P’s of marketing mix.
- Product: ASDA’s clothing brand George has a wide range of selections on for customers looking for value of money, quality and style. They don’t make products just for a special class of people, but to cater to everyone’s needs. The products are of high quality, in fashion and easy to care.
- Price: The clothing brand offers some of the best products at competitive prices. Most products are at much lower costs than the rest of the retailers in the market. The people can have trendy, quality clothing at affordable prices.
- Place: ASDA’s stores are located all over UK. Over 240 stores are located all over UK offering the services of the retail chain to almost the whole of UK.
- Promotion: ASDA’s sales promotion involves a complete mix of marketing techniques including cause – related promotion, fund raising, charity, sale of charity pins and badges etc. It also does internet promotion and marketing to meet the present technological trends.
Internal Analysis
SWOT analysis: helps to identify the strengths and weakness of George at Asda, which is mainly internal, and its opportunities and threats in the external environment thus leading to compete in the market.
The SWOT analysis given here shows how well George at ASDA is performing in the market. Being a subsidiary of Wal-Mart, the biggest retailer in US, ASDA has been able to become a powerful brand in UK with strong financial performances. But the presence is felt only in the UK and not other parts of the world where they can perform strongly like the Asian markets. This is where they have their opportunities. The main threats are from peers like and in order to survive the competition, ASDA got to maintain its price and product strategies.
Market Analysis
Competitor Analysis
The UK retail-clothing sector is composed of the retail giants like Primark, Tesco, Asda, and Marks & Spencer by supplying a wide range of products and aiming at same type of customers. The main competitor of George at Asda is Primark with a market share of 17.7% as Asda has a market share of 16.94%. Other competitors are Marks & Spencer and Tesco. Comparing the price of different players, we can see that, Asda offers the low price as compared to others. Simple evidence is the uniform prices as follows:
“George at Asda £ 4.75, Tesco £ 15.25 and Marks & Spencer £21.50.” (George Fires First Shot in Back-to-School War).
It is seen that from point of view of pricing, perhaps ASDA pricing is the lowest in its genre and it has maintained the price line remarkably, despite the onslaught of recession when most trading firms had to slash back on prices to remain afloat.
It also has a wide range of product to suit customer affordability and a wide range to choose from. The George own brand collection is very popular and reasonably priced and has made successful inroads into many locations in UK and elsewhere. The places would obviously be where these are marketed and there is no doubt that it is well marketed at good locations.
The competitors most proximately close to ASDA are Primark and Marks and Spencer’s. Although ASDA was in the third position, it has now been relegated down the order due to the marketing success of Primark.
The promotional aspects of ASDA are also well structured. It has made every effort to see that good visibility is present and its publicity is at par, if not more than its rivals and competitors. However, a lot more needs to be done in these areas, especially in the lines done by JS- launching of discount vouchers, off the till rebates and surprise gifts and shopping galore, etc that could attract a new genre of customers who are concerned about the quality and pricing of the products they put into their trolleys.
The promotion strategy of the competitor is also the same which could be identifies by Primark’s slogan “Look good pay less” with competitive prices. It is seen that Primark mainly focus in cost leadership strategy and the differentiation strategy which could be referred as the key factors to success. The market segmentation of Primark, which mainly focus on the customers under the age of 35 also led to its position. By comparing the marketing strategies of Asda and that of Primark, it is seen that Asda mainly create a private label brand at out of town stores, i.e. branding whereas Primark focus on logistics and supply chain management.
Macro – Environment analysis
PESTLE analysis
There are several impacts on business, expected and unexpected. When influences are expected, management could adopt safety measures to alleviate or eliminate the element of risks and challenges though effective and appropriate strategies. However, it is always necessary for ASDA’s management to forecast and assume the existence of both known and not so known challenges. PESTEL analysis considers the broader framework of wider repercussion of political, economic, social, technological, environmental and legal factors that may impinge upon ASDA’s business. One of the main aspects is the impact of EU governance upon UK and hence on its populace. The results of EU membership upon the trade climate in UK are imminent.
Market Segmentation
In order to satisfy all customers, a company should identify the market segments, which can be served effectively. Market segmentation can be done in seven steps proposed by Roger Best as follows:
- Needs-based segmentation in which the customers are grouped based on similar needs.
- Segment identification: the demographics, lifestyles, usage behaviours are determined for the need based segment.
- Segment attractiveness: Based on market growth, competitive intensity etc, the attractiveness of each segment should be identified i.e. if the existing players obtain a large market share, the cost of production is low, etc then it attract more players if the barriers of entry is less.
- Segment profitability: the profitability is a major factor of entering into a particular segment which can be identified through the profit analysis of the current players.
- Segment positioning: based on the customer needs and preferences, their taste, etc the product should be positioned in the minds of customers to have a value.
- Segment Acid Test: “create segment storyboards to test the attractiveness of each segments positioning strategy.
- Marketing mix strategy: expand segment positioning strategy to include all aspects of the marketing mix” (Kotler, 286).
Market segmentation is done based on geographic, demographic, psychographic and behavioural variables. Geographic variables include segmentation based on region, city, density of population, climate etc. Demographic variables include age – childhood, adult etc, family size – small, medium, large, family cycle, gender – male and female, income – higher level, middle income and lower income, occupation, social class etc. Lifestyle, personality of the customers is some of the psychographic variables.
Market segmentation of George at Asda
For the loyal George customers
Asda offers the best in range for its loyal customers. Online shops and internet marketing fulfils the requirements of its customers. Customers are offered a choice of easy payment mode also. Asda researches the customer needs through feedback systems to cater to the needs of their everyday customers. “When customers said they frequently found jeans the wrong size, ASDA introduced a range of mid-sized women’s jeans in sizes 11, 13, and 15” (Asda Wins Customers by Making Good Quality Food and Clothing Affordable to Everyone, Customer Insight, para.2). The quoted words show the proof for the market segmentation profile. Gift vouchers and discount coupons are targeted for this segment.
For people who buy on an impulse
Extensive marketing and advertising are targeted on the customers who will want to check out the ASDA stores. Providing clothing to all age groups is also a market segmentation technique for people who want to buy on an impulse. Half price sales and end of season sales promote more sales in this segment.
George at ASDA provides high quality clothes at competitive prices which attracts customers who need expensive products.
Analyse and evaluate Asda’s market segments
ASDA attributed its success in the retail chain at second position due to the three key elements – outstanding value because of the subsidiary of Wal-Mart, improving quality with low selling price, and the use of customer insight to introduce new innovative products and offers, thus satisfying a majority of customers. In order to be successful and gain customers, there should be a clear identification of the product and potential target audience.
Product differentiation strategy creates a unique market proposition by creating entries of barrier to other companies. “Ongoing cost efficiency initiatives the company has engaged its 165,000 colleagues in a Save £1 A Day challenge. The passion of ASDA’s colleagues to save customers money is the central theme of the supermarket’s current advertising campaign” (Asda Wins Customers by Making Good Quality Food and Clothing Affordable to Everyone, para.6). The main aim of Asda is to keep it different from the competitors thus positioning in the minds of customers in content, context and infrastructure. The pricing strategy establishes confidence in the customers and builds a strong relationship.
Areas of improvement
By reviewing the retail market sales, George at ASDA and its operations, we can summarize the following findings as the key areas for improvement:
As far as the UK market is concerned, it is seen that Primark’s share has increased from 16.5% to 17.7%, while ASDA has increased their UK market share from 16.9% to 16.94%. However, it does seem that Primark has surged ahead of ASDA in UK market share (Hall).
The following aspects need to be covered if ASDA wished to retain market standing:
- It is necessary to improve the décor and services provided in different sections of the stores.
- Even though low pricing strategy and wider range of clothes have contributed, in no small measure, to ASDA’s success, these have to be consolidated upon, if competitive aspects of business are to be well controlled.
- Since one of the main attractions for shoppers in ASDA is the pricing, it is necessary that this is sustained in future years also.
Preparation of the Marketing Plan
Marketing objective
The main objective of ASDA is to become Britain’s lowest price supermarket by selling wide range of products with low price to the customers. It is seen that the market share of ASDA needs to be improved in order to squarely face the threats imposed by competitors like M &S, Tesco, JS, Thus, it is necessary to develop marketing strategies that could consolidate its market share further and also increase volume sales. Through vigorous market segmentation and ensuring a greater degree of market penetration, it is possible that most of the ground lost by ASDA could be regained. However, it needs to be focussed on market goals and objectives and not be deterred by extraneous forces in meeting its objectives. Since the basic objective is increasing market share, it is necessary that necessary measures be taken to improve it in future years.
Percent share of grocery market spend by retailer.
Nielson research has confirmed that there have been major increases in the market share of ASDA as compared to both Tesco and JS. While the rate of increase has been 7.9% for ASDA, it has only been 4.6% for Tesco and 7.5% for Sainsbury.
Marketing strategy and marketing mix
To achieve the marketing objective, everyday low price marketing strategy and increasing the in-store facilities can be used to increase the sales and profits. The following strategies – where to compete, when to compete and how to compete help in achieving the marketing objective of increasing the sales and becoming the Britain’s largest retailer with selling quality products at low price:
- Where to compete: Introducing number of stores in UK main city and in other states of UK can increase the sales.
- How to compete: Increasing the variety of products in the cloth section for both men and women at George ASDA and selling at low price can increase the customers. “The passion of ASDA’s colleagues to save customers money is the central theme of the supermarket’s current advertising campaign” (Asda Wins Customers by Making Good Quality Food and Clothing Affordable to Everyone, para.6). Setting specialty divisions only for men and women can attract more people as it helps the customers a wide range of selection.
- When to compete: increasing the sales and promotional activities in the festival seasons like Christmas, Easter etc. can attract more customers. Focussing on online shopping can attract more customers. Changing technology has contributed e-commerce and online shopping as the best distribution channel.
Selling quality product at low price increases the customers, thus reducing the share of competitors. ASDA can become the Britain’s Retail Super giant. Thus, more online stores with less selling price could be the proposed marketing strategy.
Responsibilities
Before setting up the new stores the marketing department should conduct a customer satisfaction survey to obtain the responses, which may lead to the total quality of George ASDA. This helps to:
- attract wide target audience;
- educate buyers how to use online shopping;
- educate buyers about life styles and new trends in the market;
- include entertainment segments for the children of the customers.
Implementation and Control of promotion campaign:
- August 1st – identifying the areas for setting new Cloth stores
- September 1st- Production of the new stores begins.
- September 15th – Conduct advertising and promotion campaigns for the new stores proposed to be opened.
- October 1st – opening of the new stores
- October 8th- launch Internet promotion programs like discount offers for online business.
- October 15th- Special promotional programs for the new online stores to attract the customers
Monitoring and controlling
Continuous feedback from customers about customer satisfaction, their tastes and preference towards the proposed programs helps to identify the defaults in current mechanism and to make improvements. Therefore, getting filled feedback forms from the purchasing customers helps to know their views. Required changes should be made for improvement. Thus, George at Asda can take up the position of first from its current position of second.
Justification of the marketing strategy
Now customers are busy with their job and like to get their shopping done in less time. If the stores are available at the nearest, direct shopping takes place otherwise customers prefer online shopping. Other consideration is selling the quality product at low price, which increases the customers, thus reducing the share of competitors. In course of time, Asda can become Britain’s Retail Super giant.
Recommendation Letter
Report to the Senior Manager: Subject: Present stage and proposed marketing strategy of Asda.
By analysing the retail market of UK and Asda it is seen that Asda is in the second position and the credit crunch and financial crisis has lowered the purchasing due to the increasing unemployment. In retail market there is a division between prosperous and weaker in terms of income. Having a clear idea about the customers will lead to maximize profit in future. “Data prior to WW II are less reliable, but what we know suggests that a saving rate of near zero is a rare event—the saving rate went negative during the worst years of the Great Depression, but those were extreme conditions in which a vast number of consumers had no income and had to draw on whatever assets they had to stay alive. The average saving rate over the past 150 years appears to have been somewhere around 6%.” (Consumer Behaviour: the Impact of the Current Crisis).
“To a considerable extent, families’ life style is characterized by the goods purchased and displayed — homes, furniture, furnishings, services, recreation, and travel. Important shifts are occurring in low and middle class family life” (Johnson, G., and Scholes) The roles of husbands, wives, and children have changed. Modern families tend to become more democratic and the power of children has increased.
Reducing leisure, night and weekend shopping hours, and shopping centres located away from homes encourage online shopping. Low and middle class family decisions are also based on their income. Home-delivery services are becoming a more important part of shopping. A large proportion of cloth and fashion products and services is purchased and consumed at a considerable distance from home. Many services involve direct contact between the buyer who furnishes and the person who receives them (Mintzberg, etal). Therefore, I suggest that by setting many online stores and providing quality products at low price can attract even more customers leading ASDA as the market leader.
Conclusion
In sum, by analyzing the company’s internal and external environment, it is seen that the quality of the product and the pricing strategy has helped Asda to create a strong international brand image not only in UK but all over the world. Asda has a brand image, as it is a subsidiary of Wal-Mart, a major retail giant in US. Brand loyalty will discourage the customer from switching over to competitors. When a customer switches over to other product, it is a loss to the company.
Using an international market development strategy, i.e. market saturation and market penetration helps to capture a larger share of a market by Asda with variety of products than competitors do. Setting up new stores in all around UK can help marketing of Asda which can substantially increase the level of sales and market share, as now customers are conscious about the time they spend on purchasing. Marketing plans, which is very essential for the success of an organisation heavily depends upon the feedback of consumers or buyers. The perception and experience decides the purchase of customers.
Sometimes their needs or wants may not be satisfied with the current product, thus leading the way to new product. However, many of the needs and desires are rarely identified by the research. Identifying the special type of consumer and drawing out their ideas, who can articulate these possibilities requires special research efforts. However, most powerful giants are not proactive; give less attention thus losing customers, and image – both the present and future.
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