Agenda
An in-service seminar focusing on medication administration for nurses aims to ensure the usefulness of a nurse as a mediator that strives to increase the effectiveness of medical services. The session assists nurse practitioners in setting the strategy and obtaining the resources needed to guarantee the success of the group’s quality improvement activities. Nurse specialists play a key role in improving the quality of medical services by enhancing healthcare provision, treatment consultation, and patients’ awareness and education. The session strives at considering potential opportunities of creating safe conditions for the administration of medical services.
Outcomes
Based on the results of this session, the audience will gain a broader understanding of the importance of nursing activity in ensuring the quality of the healthcare system. During the discussion, the topics of the lack of the minimum necessary basic knowledge among patients and the inability of specialists to convey the basic terms from medicine correctly will be emphasized. The audience will get acquainted with the plan to improve safe medication administration that is significantly relevant under the pandemic condition. Section of questions and feedback will give a more in-depth understanding of the program.
Stating the issue
The current problem in medical administration is the lack of basic medical knowledge among patients, which increases the incidence of diseases and complaints. In addition, some healthcare professionals utilize complex professional vocabulary and terminology that do not allow an average person to get a complete picture of what is happening. The importance of paying attention to this aspect lies in the need to create a caring and competent medical atmosphere that will allow high-quality interaction between medical institutions and citizens. Furthermore, due to the spread of the COVID-19 pandemic, this problem requires more technological solutions.
Information and Communication Technologies
The dissemination of healthcare services with the help of Information and Communication Technologies (ICT) is called Telehealth, or Telemedicine. Consultations with doctors, psychologists, and medical specialists possess the possibility to be conducted in an online format by using the technology. In the last decade, the utilization of Telehealth, or systems that support and encourage protracted clinical treatment, education, and healthcare, has increased (Lurie & Carr, 2018). During the work of Telehealth services, two parties participate in the dialogue: the specialist and the patient. Both parties, communicating via an online system, are secured from the dissemination of the COVID-19 pandemic.
Telehealth
Information technologies act as a useful assistant not only in cases of consultations of patients and doctors. Inpatient care can also benefit from Telehealth, which can assist balance demand and supply for medical services across physical or geographical borders, preserve protective gear, and link isolated patients with family members (Wosik et al., 2020). Telehealth demonstrates its efficiency and effectiveness by improving medical professionals’ access to continuous education and training (Ren et al., 2020). The service is capable of creating a profit by distributing health-related attainments, propaganda, and understandable for an ordinary person information, increasing patients’ awareness and knowledge.
Improvement plan
An improvement and development plan that aims to introduce Telehealth as an educational platform for communication between healthcare professionals and patients requires an active contribution of the professional staff. Specialists will be involved in creating a simple, concise, and understandable for all people online educational program that will facilitate communication and sharing of information. In the initial stages, people not related to healthcare will be involved as assistants who will evaluate the use of terminology and the clarity of the materials. In collaboration with technical specialists, nursing professionals will approve the general education program and make adjustments to a specific workflow.
Professional audience role
The role of the professional audience in the implementation of this plan is important since it is the workers of this area who are the communicative mediators and negotiators in relation to patients. Safe provision of medical care should occur in the context of full acceptance of information related to procedures. The work of medical experts is possible to benefit from embracing their role in the plan by participating in creating this platform. In this case, they will have an opportunity to develop the skill of translating complex medical terminology into a simple and understandable language.
Processes and practice
The new process will consist of constant practice and training to transition from professional complex vocabulary to public and understandable expressions. In addition, specialists will have the opportunity to immerse themselves in the atmosphere of digitalization and the use of information technology in communications, which will allow them to expand their professional working horizons. Organizing such sessions and seminars, it will be possible to identify possible additional disadvantages and barriers in discussions among nursing practitioners and citizens. Removing the obstacles on the way to mutual understanding will be the result of the introduction of information technologies for the training platform. Moreover, the system will be able to register with the help of which the potential danger of interference by strangers will be eliminated.
Skills
An activity that lets the staff audience practice will be an exercise in which it will be necessary to split into pairs. One person is a medical specialist, and the other is a patient who is not connected to the healthcare system. Furthermore, do not hesitate to ask questions regarding the notions of the plan and processes. Possible answers include: the educational platform is transparent and has appropriate documentation, meaning there is no chance of possible fraud and deception. In addition, the system will be able to register with the help of which the potential danger of interference by strangers will be eliminated.
Feedback
Feedback from the audience will be obtained by asking questions at the end of the practical exercise and by holding discussion sessions on clarifying the details of the implementation of the improvement plan. After analyzing the communication data, the conclusions will allow developers to determine the problematic points, shortcomings, and drawbacks in technical aspects. Furthermore, the participants of the exercises will demonstrate their original ways of explaining medical terms, which will stimulate the elaboration of a system of the most commonly used expressions. Moreover, the need to provide the platform with complete material and technical base and the necessary documentation will occur.
References
Lurie, N., & Carr, B. G. (2018). The role of Telehealth in the medical response to disasters. JAMA Internal Medicine, 178(6), 745–746. Web.
Ren, X., Zhai, Y., Song, X., Wang, Z., Dou, D., & Li, Y. (2020). The application of mobile Telehealth system to facilitate patient information presentation and case discussion. Telemedicine and e-Health, 26(6), 725-733. Web.
Wosik, J., Fudim, M., Cameron, B., Gellad, Z. F., Cho, A., Phinney, D., Curtis, S., Roman, M., Poon, E. G., Ferranti, J., Katz, J. N., & Tcheng, J. (2020). Telehealth transformation: COVID-19 and the rise of virtual care, Journal of the American Medical Informatics Association, 27(6), 957–962, Web.