The author of the book, Tony Hsieh, is a businessman and venture capitalist. He is widely known as the CEO of Zappos.com, a company that focuses on selling shoes. Using his knowledge and experience, he achieved massive success by improving customer service, creating networking, and building a unique culture in the workplace. The book’s name emphasizes the company’s values: finding passion and purpose in anything one does.
Finding passion and the opposite, what the person does not want to do, is a crucial aspect of the book. The presence of the ultimate goal is an integral part of the passion, as a person will strive toward it despite the difficulties, as a passion has a strong positive correlation with motivation. Moreover, the book emphasizes the notion that the success of a company often depends on its culture. Hiring new employees is an essential part of any company. However, recruiting people who share the values and mission of the company is more significant. A team with shared values and mutual respect will be more coordinated and productive. Furthermore, Hsieh (2010) focuses on the consistency of learning among his team. A business’s growth is linked to its employees’ growth, both on personal and technical dimensions. Creating a culture that encourages growth was Hsieh’s (2010) priority, as striving toward greater purpose requires constant learning. To improve the company’s culture and promote employee growth, he introduced constant challenges as they encouraged the generation of new ideas. Last but not least, the book emphasizes the importance of customer service, as a friendly approach to customers will increase their satisfaction and deliver them happiness.
The book is about finding happiness and purpose in the workplace. Hsieh has outlined his beliefs in happiness by finding purpose, setting a proper culture, and focusing on constant learning in the workplace.
Reference
Hsieh, T. (2010). Delivering happiness: A path to profits, passion, and purpose. Grand Central Publishing.