Introduction
Training of the staff is of great value and benefits to all stakeholders involved in day to day realization of the of the company’s goals. In this case the owner, the staff and the customers stands an equal benefit if the continuous training programs are in place.
The employees should be equipped with ongoing training throughout their work lives so that they remain relevant and competitive in their lines of duty. It is a true fact that getting the right professional by a mere exercise of recruitment is not an easy task since various organizations are unique in the ways they carry out their duties.
Thus, this implies that the only convenient way to get the right personnel in a given organization is by training their workforce which is equal to the challenges of a given firm. The misconception that training only benefits the employees is misplaced and unfortunate. This is because training creates an atmosphere of professionalism which is very critical in the success of any given business.
Thus, the training programs should be highly valued in any given organization because they play a key role in determining the destiny of an organization (McNamara, 2008, p. 1). In this case we are going to look at the value and benefits of subjecting the employees to training programs. This benefits and values will be addressed on various stakeholders such as the owner, employees and finally the customers.
Value and benefit to the employer
The value and benefit of undertaking the training programs to the workforce is very realistic on the side of the employer. Even though some employers in small scale business may argue that it is uneconomical to fund training programs, the consequences of failure to train are too severe. The value and benefit of employees training to the employer are evident in various ways.
Firstly, the employees training programs lowers the costs incurred on hiring new staff. Under the training programs the firm can get potential candidates who may not have some skills but who are trainable to perform various tasks. Thus, the training culture implemented by the business helps the management spare the time which could have been wasted in looking for the ideal person to recruit (Sigma, 2010, p. 1).
This is because getting the right person is a bit challenging to the employees and thus training their workers is more convenient. Secondly, the turnover of the staff is highly reduced by action of training the employees. When the employees are given a chance to gain and develop new skills, they become happy people because of the feeling of being adequately informed about their tasks.
This reduces greatly their likelihood of desiring to resign and leave the firm and this enables the firm to retain great talents in their staffing. Thirdly, the claims from the customers against poor services drastically reduce due to appropriate training given to the employees. This is because the staff takes great pride in its daily undertakings due to confidence gained in the course of training (Jacouwski, 2010, p. 1).
Thus, the customers are happy with the service delivery of the employees and hence the success of entire firm since the customers will be retained. Finally, the employer will be required to undertake minimal supervision to the staff. This is because the employees are well informed about their duties and they are in a position to perform their duties independently without supervision from their boss.
Value and benefit to employees
The staff also gets great value and benefit from the training programs availed to them by their employer. Firstly, the mere act of the employer to give the staff an opportunity to gain knowledge and new skills, makes the employees feel appreciated and highly regarded. This fact enhances job satisfaction amongst the employees. As a result, the employees get highly involved in the affairs of the business and their loyalty towards the employer and the business at large is tightened.
The productivity of the firm also increases due to the fact the employees are giving their best to the business. Secondly, the employees are awarded certificates after undertaking the training programs (Kunkel, 2005, p. 1). The employees gain pride after attaining this certificates. Also the employees are better placed in seeking greener pastures since in all interviews the documentary evidence is highly regarded. This makes the employees have a feeling of being taken care of in terms of the career advancement.
Thirdly, the employees are not in mood of leaving a given firm because their needs are well taken care of by the training programs. Thus this ensures job stability of the employees since they are very loyal to the employer and the business. Also it is evident that after effective training the employees become happy and more satisfied with their jobs. This greatly reduces the likelihood of employees leaving or resigning their duties.
Finally, the employees gains new skills which enable them to be in a position to handle various responsibilities in their work place. Also the new skills acquire makes the staff perform their work effectively (Jacouwski, 2010, p. 1). The training programs enables the employees to be efficient and accurate a fact which highly motivates them. This leads to high productivity of the staff and thus the firm at large.
Value and benefit to customer
Training of the employees is of critical value and benefit to the existing and potential customers of the firm. First, the consistent excellent service delivery by well trained staff is highly regarded by the customers. This is because the firm is in a position to retain well talented staff for a very long period of time.
The retained staff is able to identify existing and new customers and ensure that customers are always better served every time they show up (Reh, 2002, p. 1). This makes the firm to be in a position to retain existing customers for a long time and also establish new ones. Secondly, the customers are in a position to enjoy service delivery which is professional. In this case the employees are train on how to explain some services to customers and also listening to the customers issues.
This makes the customer have a lot of trust to the employees and the entire firm. Finally, the customers are always pleased with fast and efficient service delivery offered by the trained employees (Kunkel, 2005, p. 1). This is as a result of self confidence developed by the staff out of new skills acquired during training.
Conclusion
It is very evident from the above that training instills some virtues such as listing, communication and being an educator to the employees. These virtues are very critical to the effective service delivery in any given firm. The training programs for employees are usually a big asset in the firm and should at no given time be seen as liabilities. Here we have looked at the value and benefit of training employees to the employer, employees and to the customers.
Referencing List
Jacouwski, T. (2010). The benefits of employee development. Web.
Kunkel, D. (2005). Train for success. Web.
McNamara, C. (2008). Employee training and development: reasons and benefit. Web.
Reh, F. (2002). Cross training employees. Web.
Sigma, S. (2010). The benefits of employee development. Web.