Introduction
To begin with, it should be examined the patterns of training practice prevalence across clinical providers. Staff training is becoming a common practice because it has been empirically shown to correlate with patient satisfaction (Chien et al., 2017). The slide shows a scoring correlation chart for each of the hospitals in the study. As can be seen, all hospitals had very different levels of learning, with an average of 32.3 for all seven hospitals. Several interesting conclusions emerge from this. First, hospital #6 had the lowest level of learning, while hospital #7 had the highest of all. Second, it is noticeable that Hospitals #1, #3, #5, and #6 had below-average learning scores. In contrast, Hospitals #2, #4, and #7 had above-average learning scores. This may indicate that learning practices are most common in those hospitals that have rather high above-average learning rates, and hospital No. 7 is the leader in this area.
Patient Satisfaction
Another important parameter is employee satisfaction, which is critical in the process of improving systems of care (Manzoor et al., 2019). Calculations showed that the average value of patient satisfaction was 23.8, and looking at the bar chart, we can conclude that some hospitals performed better than the average, while others, on the contrary, were lower. Thus, for Hospitals #2, #5, and #6, some of the lowest patient satisfaction values were noticeable. At the same time, the worst satisfaction was for Hospital #6, where patient satisfaction was only 12.6 points. In contrast, some of the highest values, above average, were for Hospital #2, #3, #4, and #7. Hospital #2 had the highest satisfaction rating, with a score of 34.4. This is interesting to compare with the scientific data. For example, Chen et al. (2019) indicate that the average patient satisfaction in the United States is 28.2%. This is slightly higher than the average in this analysis. However, even with this threshold, Hospital #2 is the leader in satisfaction scores.
Combined Graphics
In a combined table with three columns — provider, provider training, and patient satisfaction — the data are selected, and a compound histogram is selected from the “insert” tab in Microsoft Excel. The graph displays a legend indicating the color coding of provider training and patient satisfaction. The graphical representation shows that the staff training score always exceeds the patient satisfaction score. If we examine the results more closely, we can see that the mathematical difference between training and patient satisfaction scores is different for different hospitals. For example, the smaller gap is noticeable for Hospital #6, but it also has the lowest scores on both parameters among the entire sample. In contrast, the largest gap is observed for Hospital #7. This may hint at the conclusion that investing in employee training leads to an increase in patient satisfaction scores as well, which is accompanied by findings from the scientific literature (Ogbonnaya et al., 2018).
References
Chen, Q., Beal, E. W., Okunrintemi, V., Cerier, E., Paredes, A., Sun, S.,… & Pawlik, T. M. (2019). The association between patient satisfaction and patient-reported health outcomes. Journal of Patient Experience, 6(3), 201-209. Web.
Chien, T. W., Shao, Y., & Kuo, S. C. (2017). Development of a Microsoft Excel tool for one- parameter Rasch model of continuous items: an application to a safety attitude survey. BMC medical research methodology, 17(1), 1-10. Web.
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient satisfaction with health care services; an application of physician’s behavior as a moderator. International Journal of Environmental Research and Public Health, 16(18), 3318. Web.
Mazurenko, O., Collum, T., Ferdinand, A., & Menachemi, N. (2017). Predictors of hospital patient satisfaction as measured by HCAHPS: a systematic review. Journal of Healthcare Management, 62(4), 272-283. Web.
Ogbonnaya, C., Tillman, C. J., & Gonzalez, K. (2018). Perceived organizational support in health care: The importance of teamwork and training for employee well- being and patient satisfaction. Group & Organization Management, 43(3), 475- 503. Web.
White, S. E. (2021). A practical approach to analyzing healthcare data. Amazon. Web.