Introduction
Employees at the Los Angeles hospital bumped into the medical records and reviewed information on celebrities. The information known to the employees was confidential to the hospital staff and more badly belonged to well-known personalities. The hospital confirmed that its workers peeked onto the information of the celebrities’ medical records without the permission or knowledge of any superior staff. The way the information leaked to the workers was not clear but intense investigations confirmed that some employees had somehow accessed their supervisors’ security codes. This is an emerging issue where confidential information about some personalities bumps into the hands of the wrong persons. In this paper, I have tried to provide the relevant training to prevent this situation to happen in the future.
Presentation tools
Given the fact that doctors from this institution read celebrities’ medical information without consent, it is clear that the manager can put into place training based on the importance of confidentiality. It is extremely traumatizing to mention that UCLA workers pried on several celebrities’ personal medical records. As a matter of course, failure to maintain the secrecy of people’s health records is a crime in some states (Wolper, 2010). Therefore, incorporating the vitality of keeping celebrities as well as other patients’ health records confidential is the kind of training that is suitable for a manager. Hence, by use of presentation tools, training based on maintaining privacy, secrecy, and security will be part of the most cognitive mode of training suitable for a manager to put in place.
Video tools
Additionally, in order to avoid a repeat of such a situation, a manager can use video tools to train UCLA employees to keep their hands off cele medical information. Ideally, this means that employees have no permission to lay their hands on anyone’s personal medical records without proper authorization (Wolper, 2010). Thus, a manager can put code of conduct as part of them most suitable training. Following the idea that some employees lost their jobs and others went on suspension after prying on celebrity’s personal medical records, it would be congruent for a manager to set in place training emphasizing on consequences of looking at personal information without the relevant authorization. Training the workers on the consequences of peeking on celebrities’ information will ensure avoiding such a situation in the future.
Mobile tools
To avoid this in the future, it will be pragmatic for a manager to incorporate mobile tools while training UCLA staff on following hospital protocol when accessing any patient’s personal records. This will also avoid suspensions, firings, and any other consequences that come about due to employee peeking (Wolper, 2010). Generally, in many organizations, there are channels that every staff undergoes prior accessing any personal records. As a result, it becomes extremely useful to enlighten employees on the importance of following the relevant steps while trying to reach a patient’s personal records. This idea shows that, as a manager, it would be of paramount importance to train UCLA staff on maintaining and following protocol when seeking to access celebrities’ and other patients’ personal health records.
Related links
In conclusion, the report highlights that employee peeking at UCLA took place because some of the staff had security clearance to celebrities’ personal health records. Furthermore, it appears that the hospital’s computer systems failed to detect employee peeking activities (Wolper, 2010). Hence, it would be suitable for a manager to train these UCLA employees using related links such as social networks on matters related to maintaining upgraded and effective computer systems this repetition in any a situation in this organization. Truthfully, this paper has provided some of the basic tools of training that a manager would find suitable to set in place for training UCLA employees.
Reference
Wolper, L. (2010). Health Care Administration: Managing Organized Delivery Systems: Managing Organized Delivery Systems. Sudbury: Jones & Bartlett Publishers.