21st Century Solutions Health Care Hospital aims at financial prosperity and wants to enhance the quality of the provided services. The management of the hospital understands the need to establish trusting relationships with nurses, physicians, and other medical professionals. Simultaneously, the executives underline a vital role in information technology. To support this trend, the Information Technology Management Center was established, and my main duties as ahead of this department included monitoring and tracking different types of certifications and protocols. At the same time, it was also important to pay vehement attention to the overall functionality of the departments and the compliance of their actions with the organizational goals.
Consequently, in the context of this paper, it is critical to reflect the hospital’s organizational structure and determine its vision and mission. At the same time, one cannot underrate the importance of the hiring process for the efficient functioning of the medical facility. In this instance, creating a feasibility plan for recruiting nurses, physicians, and other healthcare professional can be viewed as a next step. As it was mentioned earlier, information technology plays a central role in enhancing the quality of the services in this medical facility. Consequently, paying attention to this aspect will assist in understanding the critical significance of this matter in the development of the company.
Hospital’s Organizational Structure
A graphical portrayal of the firm’s internal structure could be viewed as the first stage when understanding company’s processes. In this case, Figure 1 offers a visual representation of the organization of the medical institution while depicting the main departments and their hierarchy in the hospital.
In this instance, the Board of Directors is responsible for setting company’s mission and monitoring the achievement of the organizational goals and objectives. In turn, the Administration ensures that other departments of the medical facility comply with the defined goals, values, and mission of the firm. In turn, the laboratory tends to offer additional tests and screening to find a rationale for a particular diagnosis. Furthermore, the Diagnostic Center works together with the laboratory, and it provides emergency treatment and focuses on neurology, cardiology, and interventional radiology. Alternatively, one cannot underestimate the role of the Therapeutic Department since it offers different types of treatment including occupational therapy, nursing, pharmacy, and physical therapy. As for the Information Technology and Managing Center, this unit is responsible for accounting, administration, management, training, keeping medical records, HRM, and information systems. Lastly, the Department of Maintenance and Support ensures supply delivery, technological assistance, housekeeping, and transportation.
Nonetheless, to understand the hierarchy and the overall vertical structure of the organization, it is vital to define each level and its major responsibilities. Table 1 provides a detailed description of the professionals of each segment. In this case, the top-level is represented by the Administration and the Board of Directors. The primary duties are related to ensuring compliance with the existent legislation, financial growth, and the sufficient organization of activities within the medical facility. The heads of the departments and managers represent the middle level, and they tend to focus on the flow of the processes and the presence of the organizational goals within the departments. The employees are the actors of the low level of the firm, and they can be regarded as the most important assets of the company and significant contributors to its success and financial prosperity (Gubcanova, 2011).
Table 1. Different levels of subordination and their major responsibilities in 21st Century Solutions Health Care Hospital.
Mission and Value Statement of the Hospital
Alternatively, it remains apparent that any organization has a strong mission and goal-setting principles, as it helps understand the corporate culture and its corporate principles. Based on the organizational structure and some information about the company presented above, the mission statement can be formulated as ‘We tend to provide only high-quality care to our patients by taking into account their needs and preferences. Alternatively, we understand the value of information technology and take advantage of it when communicating with patients and our employees.’ It reflects the main values of this medical institution, and they are discussed as part of the company’s vision indicated above. There are several reasons that can prove that this mission statement is the most suitable for 21st Century Solutions Health Care Hospital.
In the first place, the proposed mission statement depicts the most important trends that can ensure the competitive edge of the firm. As it was mentioned earlier, the medical institution understands the significance of IT and has already established the Information Technology and Managing Center to take advantage of this innovation. Nowadays, technological improvement has a critical impact on the medical sphere, and it tends to optimize the workflows by introducing electronic health records (EHR) and other innovative solutions (Lavin, Harper, & Barr, 2015). Consequently, reflecting this aspect in the mission statement will help the company gain a distinct competitive advantage and maintain its market shares.
At the same time, the mission statement also reflects the significance of two stakeholder groups such as employees and patients. The hospital prioritizes the quality of the delivered services, as it attempts to increase the levels of customer satisfaction. Simultaneously, this aspect of the mission statement complies with the trend of patient-centered care, where the client is viewed as the main component of this relationship (Epstein & Street, 2011). Alternatively, viewing the employees as the main asset of the company also helps the organization optimize its profits while offering only high-quality services (Lanvin et al., 2015). Based on the analysis of the mission statement depicted above, the principal values of the company can be formulated as ‘respecting the rights and personal goals of the employees, using information technology to enhance the workflows, and providing high-quality services to increase customer satisfaction.’
Feasibility Plan for Hiring
Despite the domination and prioritization of the information technology in 21st Century Solutions Health Care Hospital, one cannot underestimate the need to create a feasibility plan for the hiring process, which can be actively applied in different situations. In the first place, the hospital has to introduce the screening and evaluation procedures to select the candidates. This assessment will be conducted based on the past work experience, recommendations, and professional skills and competences (Davison, Maraist, Hamilton, & Bing, 2011). The qualities of the candidate have to comply with the features mentioned in the job offer.
After selecting suitable candidates to fulfill the position, the interview panels will take place. In this instance, the interviewee has to communicate with the head of the department and HR representative. In the context of the presented case, the decision-making will be rational, as different professionals will discover the candidature from the dissimilar angles. The hiring team also has to offer constructive reasoning for not choosing other applicants. After that, the selected employee has to take part in compulsory collaborative orientation (Chen, 2010). This aspect of the feasibility plan is essential, as it ensures that the employees can adapt to new environment and understand the main values of the organization.
Overall, the primary reason of this plan is the fact that it supports the mission statement and the main values of 21st Century Solutions Health Care Hospital. In the first place, it highlights the fact that all candidates have to have equal opportunities to be selected while the decision-making is based on the logical principles. At the same time, this process considers personal goals of the employees while aligning them with the organizational objectives and focusing on personal development. This approach is universal, and its principles can be applied when hiring different professionals. It could be said that implementing these concepts will minimize the influence of personal bias on the decision-making processes.
Using Information Technology to Improve Quality of the Services
As it was mentioned earlier, 21st Century Solutions Health Care Hospital underlines the gravity of information technology in the working processes of the organization. There are several reasons for paying vehement attention to this trend in the medical sphere. In the first place, prioritizing online record system helps spend less time on documentation and devote more attention to the needs and preferences of the patients. Using this approach supports the patient-centered strategy and increases the number of the services offered to the customers and their satisfaction. This matter upsurges the responsiveness of the medical personnel to emergencies and provides more possibilities for different treatments.
As for the advantages of information technology, one of the critical benefits is the fact that it ensures the flow of information and processes in the company. For instance, EHR tends to optimize the storage of records about the patients and ensures their rapid retrieval (Lanvin et al., 2015). In this case, this feature is highly beneficial in the acute care department, as the decisions may affect health and future life of the patient.
Alternatively, it could be said that another advantage of utilizing information technology in the medical settings is the fact that using this system assists in enhancing the level of safety of the patients and minimizing the percentage of medical errors (Lanvin et al., 2015). It could be said that a combination of these advantages has a positive impact on the level of satisfaction, as the physicians and nurses can devote more time to addressing the needs and preferences of the clients. Simultaneously, this aspect helps establish the company’s competitive advantage and maintain the market shares by reducing the operating costs.
Nonetheless, despite the positive intentions of this innovative tendency, there are some drawbacks linked to using information technology in the medical sphere. One of them is the potential leakage of private information (Menachemi & Collum, 2011). It could be said that the insufficient and wrongful usage of EHR and other electronic systems may result in violations of privacy (Menachemi & Collum, 2011). Furthermore, implementing and maintaining any electronic systems imply high costs, and this matter adds another state of expenditure to the company’s budgeting plan (Menachemi & Collum, 2011). Based on the analysis of pros and cons indicated above, it is evident that using information technology has more advantages than drawbacks, and other medical institutions should consider the benefits of IT to optimize their working processes. (see Table 2).
Table 2. Pros and cons of IT (Menachemi & Collum, 2011; Lanvin et al., 2015).
References
Chen, X. (2010). Suggestions on effective corporate new employee orientation program for human resource specialists. Online Journal of Workforce Education and Development, 4(3), 1-11.
Davison, K., Maraist, C., Hamilton, R., & Bing, M. (2011). To Screen or not to Screen? Using the Internet for Selection Decisions. Employee Responsibilities and Rights Journal, 24(1), 1-21.
Epstein, R., & Street, R. (2011). The values and value of patient-centered care. Annals of Family Medicine, 9(2), 100-103.
Gubcanova, I. (2011). The employees – The most important asset in the organization. Human Resource Management & Ergonomics, 5(1), 1-12.
Lavin, M., Harper, E., & Barr, N. (2015). Health information technology, patient safety, and professional nursing care documentation in acute care settings. The Online Journal of Issues in Nursing, 20(2), 1-14.
Menachemi, N., & Collum, T. (2011). Benefits and drawbacks of electronic health record systems. Risk Management and Healthcare Policy, 4(1), 47-55.