Air Arabia is a cheap priced flight airline headquartered in Sharjah. The airline has been in existence since the year 2003. Currently, the airline serves more than 89 destinations in Asia, Africa, and Europe, enabling millions of passengers to enjoy its low-cost services. The airline offers relaxed, dependable and value for money travel services. With the purpose of making your cash more expedient and enhance its services, Air Arabia has introduced more offers for its customers. Presently, their clients are able to assess online bookings, city checks-ins, and shuttle bus services. Through this, Air Arabia has become the air carrier of preference to most clients. In this speech, I am going to focus on quality management of Air Arabia.
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In the recent past, I have noted that there are a number of challenges faced by most airlines in meeting the terms set by the regulatory bodies. As such, a number of airlines do not possess the appropriate tools to have inclusive and feasible maintenance and quality plan. Air Arabia acknowledges that quality management of aviation is very vital in the industry. In this regard, the airliner has put in place measures to enhance its risk management, its internal control, and its compliance with the national and international regulatory bodies.
With respect to meeting the customer’s satisfaction, the airline has ensured that it surpasses the travellers’ expectations. Its services are readily available and cheaper compared to the competitors’ prices. Through this, travellers who could not afford or access airline travel services in the past can now enjoy the opportunities. Notably, the company has been able to gain a competitive advantage over its rivals without compromising on the required aviation safety and standards.
The momentous growth in the travellers’ records is proof that the airline is meeting its quality management strategies. Over the last two years, the airline has launched nine more destinations from its central hub in Sharjah. On the other hand, the company has increased the number of trips to existing destinations. Based on these illustrations, it is apparent that the airline is continuously improving year by year.
Out of the airline’s commitment to meeting quality assurance, it has been able to win a number of awards. The awards are Airbus Operational Excellence awards, Low-Cost Carrier of the Year by CAPA, and CAPA Award for Best Low Fare Airline. Similarly, in the year 2011, the company’s Information Technology department got an SO/IEC 20000-1: 2011 certificate. The credential was awarded in acknowledgement for the airlines hard work in putting into a practice world-class IT services. Based on the above-mentioned achievements, it is clear that Air Arabia’s is dedicated to instituting a culture of persistent development and learning in its Information Technology department. Additionally, the ISO certification illustrates the Air Arabia’s elevated levels of competence in service delivery and the capability to advance the delivery of IT services in accordance with the growth in the IT industry and the airline’s standards.
Similarly, the achievements I have mentioned above are robust springboards for the airline towards quality and innovation. The achievements show that the airlines have adequate controls and measures in position to offer regular cheap services.
As I conclude, I would like to applaud the company’s shareholders, management team, and employees in ensuring that Air Arabia’s quality management team meets its mandates.