Arnold Palmer Hospital’s Global Operations Strategy Case Study

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Strategy Development Process (SDP) is a useful tool in many institutions. This process merges an organization’s strengths and opportunities with its mission. The practice can produce the best goals and objectives. SWOT Analysis is an efficient tool for understanding the position of an institution. Managers can use the tool to identify the opportunities and strengths that can produce positive results. Organizations can also deal with their weaknesses and threats. The Arnold Palmer Hospital uses a powerful Operations Strategy (OS) to achieve its competitive advantages. The SWOT Analysis below explores the external and internal environments of this health facility.

SWOT Analysis

Internal Environment
Strengths		The Arnold Palmer Hospital uses an effective Management of Quality (MQ) strategy to touch the lives of many women, families, and children. The facility’s neonatal intensive care unit (ICU) supports the lives of many individuals in the country. The provision of quality health care is the mantra. The hospital also promotes the highest level of patient satisfaction. Managers offer and examine different patient questionnaires every day. The managers use numerous corrective actions whenever something goes wrong. The institution uses every Quality Management Technique (QMT) to support its patients. One of these QMTs is Continuous Improvement (CI). The institution uses new technologies and ideas to reduce infections and costs. The institution also reduces “stay times” for patients. Employee empowerment is another powerful QMT at this facility. Every employee understands how to deal with various challenges. Benchmarking is a powerful concept at the institution. Just-In-Time (JIT) is a useful QMT that ensures the institution gets the required supplies and resources promptly. This practice reduces inventory costs. The hospital uses powerful tools such as Flowcharts and Pareto charts. The clinicians and nurses also spot various areas that require new improvements. The workers at the institution respect their patients. This situation makes it easier for employees to promote the best workplace ethics. The facility’s positive culture focuses on quality to satisfy the needs of every patient.
Weaknesses		The facility’s culture fails to address the needs of diverse cultures. The institution lacks a powerful mission. Powerful practices such as evidence-based practices are not common in this facility.
ExternalEnvironment
Opportunities	The health sector is receiving new incentives and theories from various learning institutions. Many parents and families appreciate the services availed at the hospital. Modern technologies are making it easier to offer evidence-based care and support. Many people are becoming aware of the importance of quality medical support. New models and tools are available for supporting the hospital’s future goals and objectives.
Threats	Competition is a major problem for Arnold Palmer Hospital. The emergence of new neonatal complications and cancers continue to affect the facility’s goals. Technological strategies are changing rapidly thus forcing medical institutions to invest more financial resources. Many individuals are getting different health covers. This development has encouraged them to get their services from other medical facilities. The collaboration with various organizations to monitor the hospital’s activities and standards might affect its future performance.

The above SWOT Analysis explains why Arnold Palmer Hospital provides quality services to its patients. The tool identifies numerous internal strengths that make the hospital a leading provider of effective patient care. The institution should therefore deal with the above weaknesses and threats to achieve most of its goals.

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